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The differences between bilingual customer services and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a bilingual customer service and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $32,388 average annual salary of a bilingual customer service.
The top three skills for a bilingual customer service include data entry, strong customer service and excellent organizational. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Bilingual Customer Service | Associate Customer Service Representative | |
| Yearly salary | $32,388 | $35,215 |
| Hourly rate | $15.57 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 201,631 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Bilingual customer services and associate customer service representatives have different pay scales, as shown below.
| Bilingual Customer Service | Associate Customer Service Representative | |
| Average salary | $32,388 | $35,215 |
| Salary range | Between $26,000 And $39,000 | Between $26,000 And $46,000 |
| Highest paying City | Minneapolis, MN | Washington, DC |
| Highest paying state | Alaska | Massachusetts |
| Best paying company | Uline | Deutsche Bank |
| Best paying industry | Insurance | Finance |
There are a few differences between a bilingual customer service and an associate customer service representative in terms of educational background:
| Bilingual Customer Service | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between bilingual customer services' and associate customer service representatives' demographics:
| Bilingual Customer Service | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.8% Female, 69.2% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 12.2% Unknown, 4.9% Hispanic or Latino, 28.1% Asian, 4.6% White, 49.6% American Indian and Alaska Native, 0.6% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |