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The differences between bilingual customer services and customer service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a bilingual customer service and a customer service advisor. Additionally, a bilingual customer service has an average salary of $32,388, which is higher than the $32,029 average annual salary of a customer service advisor.
The top three skills for a bilingual customer service include data entry, strong customer service and excellent organizational. The most important skills for a customer service advisor are taking care, strong customer service, and standard operating procedure.
| Bilingual Customer Service | Customer Service Advisor | |
| Yearly salary | $32,388 | $32,029 |
| Hourly rate | $15.57 | $15.40 |
| Growth rate | -4% | -4% |
| Number of jobs | 201,631 | 235,256 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.
Bilingual customer services and customer service advisors have different pay scales, as shown below.
| Bilingual Customer Service | Customer Service Advisor | |
| Average salary | $32,388 | $32,029 |
| Salary range | Between $26,000 And $39,000 | Between $26,000 And $39,000 |
| Highest paying City | Minneapolis, MN | Boston, MA |
| Highest paying state | Alaska | Alaska |
| Best paying company | Uline | Teledyne Technologies Incorporated |
| Best paying industry | Insurance | Insurance |
There are a few differences between a bilingual customer service and a customer service advisor in terms of educational background:
| Bilingual Customer Service | Customer Service Advisor | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between bilingual customer services' and customer service advisors' demographics:
| Bilingual Customer Service | Customer Service Advisor | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.8% Female, 69.2% | Male, 51.5% Female, 48.5% |
| Race ratio | Black or African American, 12.2% Unknown, 4.9% Hispanic or Latino, 28.1% Asian, 4.6% White, 49.6% American Indian and Alaska Native, 0.6% | Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |