Bilingual customer service vs customer service advocate

Differences between bilingual customer service and customer service advocate duties and responsibilities

Bilingual customer service example responsibilities.

• Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
• Provide excellent customer service while ensuring all HIPPA guidelines are follow.
• Handle high volume correspondence receive from both patients and providers, validate documents manually and support computerize filing system.
• Verify and update patients demographics and insurance information as needed, send messages to facilities concerning patient medications and concerns.
• Demonstrate superb organizational and multitasking abilities
• Provide accurate first call solutions to any concern from providers and third party agencies according to HIPAA guidelines and ethical protocols.
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Customer service advocate example responsibilities.

• Manage and motivate VAS teams to achieve KPI, s assign by management.
• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Help create and edit HTML coding to fit customer requests.
• Conduct wine and food tastings on-site to boost brand knowledge while consistentlyexceeding sales goals.
• Assist customer's with editing their business websites and coaching the basics in HTML.
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