Bilingual customer service vs customer service and billing

Differences between bilingual customer service and customer service and billing duties and responsibilities

Bilingual customer service example responsibilities.

• Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
• Provide excellent customer service while ensuring all HIPPA guidelines are follow.
• Handle high volume correspondence receive from both patients and providers, validate documents manually and support computerize filing system.
• Verify and update patients demographics and insurance information as needed, send messages to facilities concerning patient medications and concerns.
• Demonstrate superb organizational and multitasking abilities
• Provide accurate first call solutions to any concern from providers and third party agencies according to HIPAA guidelines and ethical protocols.
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Customer service and billing example responsibilities.

• Manage daily payroll preparation and enter data into cumulative payroll system.
• Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
• Help troubleshoot various operating systems and set up email accounts.
• Verify eligibility through all payer sites and used the EMR system.
• Listen in detail customers requests and troubleshoot any issues they are having.
• Prepare claims, including CPT and ICD-9 codes, to be process by health insurance companies.
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