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The differences between bilingual customer services and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a bilingual customer service and a customer service clerk. Additionally, a customer service clerk has an average salary of $33,566, which is higher than the $32,388 average annual salary of a bilingual customer service.
The top three skills for a bilingual customer service include data entry, strong customer service and excellent organizational. The most important skills for a customer service clerk are customer service, basic math, and front end.
| Bilingual Customer Service | Customer Service Clerk | |
| Yearly salary | $32,388 | $33,566 |
| Hourly rate | $15.57 | $16.14 |
| Growth rate | -4% | -4% |
| Number of jobs | 201,631 | 361,383 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | High School Diploma, 32% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.
Bilingual customer services and customer service clerks have different pay scales, as shown below.
| Bilingual Customer Service | Customer Service Clerk | |
| Average salary | $32,388 | $33,566 |
| Salary range | Between $26,000 And $39,000 | Between $26,000 And $42,000 |
| Highest paying City | Minneapolis, MN | Anchorage, AK |
| Highest paying state | Alaska | Alaska |
| Best paying company | Uline | United States Courts |
| Best paying industry | Insurance | Retail |
There are a few differences between a bilingual customer service and a customer service clerk in terms of educational background:
| Bilingual Customer Service | Customer Service Clerk | |
| Most common degree | Bachelor's Degree, 35% | High School Diploma, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between bilingual customer services' and customer service clerks' demographics:
| Bilingual Customer Service | Customer Service Clerk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.8% Female, 69.2% | Male, 33.0% Female, 67.0% |
| Race ratio | Black or African American, 12.2% Unknown, 4.9% Hispanic or Latino, 28.1% Asian, 4.6% White, 49.6% American Indian and Alaska Native, 0.6% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |