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The differences between bilingual customer services and customer service desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a bilingual customer service and a customer service desk. Additionally, a customer service desk has an average salary of $34,599, which is higher than the $32,388 average annual salary of a bilingual customer service.
The top three skills for a bilingual customer service include data entry, strong customer service and excellent organizational. The most important skills for a customer service desk are service desk, customer service, and strong customer service.
| Bilingual Customer Service | Customer Service Desk | |
| Yearly salary | $32,388 | $34,599 |
| Hourly rate | $15.57 | $16.63 |
| Growth rate | -4% | -4% |
| Number of jobs | 201,631 | 233,256 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 32% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.
Bilingual customer services and customer service desks have different pay scales, as shown below.
| Bilingual Customer Service | Customer Service Desk | |
| Average salary | $32,388 | $34,599 |
| Salary range | Between $26,000 And $39,000 | Between $25,000 And $47,000 |
| Highest paying City | Minneapolis, MN | Atwater, CA |
| Highest paying state | Alaska | Alaska |
| Best paying company | Uline | SAIC |
| Best paying industry | Insurance | Manufacturing |
There are a few differences between a bilingual customer service and a customer service desk in terms of educational background:
| Bilingual Customer Service | Customer Service Desk | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between bilingual customer services' and customer service desks' demographics:
| Bilingual Customer Service | Customer Service Desk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.8% Female, 69.2% | Male, 28.8% Female, 71.2% |
| Race ratio | Black or African American, 12.2% Unknown, 4.9% Hispanic or Latino, 28.1% Asian, 4.6% White, 49.6% American Indian and Alaska Native, 0.6% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |