Bilingual customer service vs customer service executive

Differences between bilingual customer service and customer service executive duties and responsibilities

Bilingual customer service example responsibilities.

• Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
• Provide excellent customer service while ensuring all HIPPA guidelines are follow.
• Handle high volume correspondence receive from both patients and providers, validate documents manually and support computerize filing system.
• Verify and update patients demographics and insurance information as needed, send messages to facilities concerning patient medications and concerns.
• Demonstrate superb organizational and multitasking abilities
• Provide accurate first call solutions to any concern from providers and third party agencies according to HIPAA guidelines and ethical protocols.
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Customer service executive example responsibilities.

• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Help troubleshoot technical incidents including basic browser issues, Apps, subscription problems.
• Mentore new sales associates and present information and on the job training to new employees utilizing Microsoft PowerPoint.
• Develop excellent customer service by combining patience and determination to troubleshoot account issues.
• Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
• Consult with customers to find best means to leverage telecom assets to reach their business objectives.
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