Bilingual customer service vs customer service liaison

Differences between bilingual customer service and customer service liaison duties and responsibilities

Bilingual customer service example responsibilities.

• Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
• Provide excellent customer service while ensuring all HIPPA guidelines are follow.
• Handle high volume correspondence receive from both patients and providers, validate documents manually and support computerize filing system.
• Verify and update patients demographics and insurance information as needed, send messages to facilities concerning patient medications and concerns.
• Demonstrate superb organizational and multitasking abilities
• Provide accurate first call solutions to any concern from providers and third party agencies according to HIPAA guidelines and ethical protocols.
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Customer service liaison example responsibilities.

• Manage firm's business accounts, including billing, A/R, A/P, and tax issues
• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Develop policies and procedures to implement current HIPAA protocols to protect digital data.
• Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
• Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
• Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts.
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