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The differences between bilingual customer services and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a bilingual customer service and a sales associate and customer service. Additionally, a bilingual customer service has an average salary of $32,388, which is higher than the $28,654 average annual salary of a sales associate and customer service.
The top three skills for a bilingual customer service include data entry, strong customer service and excellent organizational. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.
| Bilingual Customer Service | Sales Associate And Customer Service | |
| Yearly salary | $32,388 | $28,654 |
| Hourly rate | $15.57 | $13.78 |
| Growth rate | -4% | -4% |
| Number of jobs | 201,631 | 298,588 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | High School Diploma, 34% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
Bilingual customer services and sales associate and customer services have different pay scales, as shown below.
| Bilingual Customer Service | Sales Associate And Customer Service | |
| Average salary | $32,388 | $28,654 |
| Salary range | Between $26,000 And $39,000 | Between $21,000 And $38,000 |
| Highest paying City | Minneapolis, MN | Bellevue, WA |
| Highest paying state | Alaska | Connecticut |
| Best paying company | Uline | GEICO |
| Best paying industry | Insurance | Manufacturing |
There are a few differences between a bilingual customer service and a sales associate and customer service in terms of educational background:
| Bilingual Customer Service | Sales Associate And Customer Service | |
| Most common degree | Bachelor's Degree, 35% | High School Diploma, 34% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between bilingual customer services' and sales associate and customer services' demographics:
| Bilingual Customer Service | Sales Associate And Customer Service | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.8% Female, 69.2% | Male, 39.8% Female, 60.2% |
| Race ratio | Black or African American, 12.2% Unknown, 4.9% Hispanic or Latino, 28.1% Asian, 4.6% White, 49.6% American Indian and Alaska Native, 0.6% | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |