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Billing representative jobs in Madison, WI - 202 jobs

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  • Customer Service Representative

    Strike Up Inc.

    Billing representative job in Madison, WI

    Job Title: Customer Service Representative Job Type: Full Time About Us Strike Up! As a CSR, you'll be on the front lines of our growth strategy, connecting with prospective customers, understanding their needs, and delivering value that makes a measurable difference. We're building a team that values integrity, performance, and people-and we want you to be part of it. Job Summary As a Customer Service Representative you'll be the key point of contact for customers. You'll answer any questions, queries and concerns all while being the face of the company! Your role ensures that all customers feel informed, supported, and excited while learning about our Client. Key Responsibilities • Engage with customers face to face providing friendly support • Proactively identify customer needs and recommend appropriate products, upgrades, or solutions • Handle inquiries related to pricing and general information • Achieve individual and team sales targets through excellent service and persuasive communication • Maintain up-to-date knowledge of our client's products and services Qualifications 1-3 years of experience in customer service, event coordination, or hospitality Excellent verbal and written communication skills Strong problem-solving skills and the ability to stay calm under pressure High attention to detail and exceptional organizational skills Positive, team-oriented attitude with a passion for creating memorable experiences What We Offer Competitive salary and benefits package Opportunity to travel to live events (as applicable) Fun, collaborative, and creative work environment Clear growth path in the customer experience and events space Exposure to exciting high-profile brands How to Apply We'd love to hear from you! Please submit your resume for consideration. We will be conducting virtual interviews starting later this week on Zoom.
    $29k-38k yearly est. 2d ago
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  • Customer Service Representative

    Americold Logistics, LLC 4.7company rating

    Billing representative job in Jefferson, WI

    Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve Customer Service Representative, Customer Service, Representative, Manufacturing, Retail
    $29k-37k yearly est. 4d ago
  • Senior Billing Specialist

    Lindengrove Communities 3.9company rating

    Billing representative job in Watertown, WI

    Illuminus is seeking a highly motivated individual with excellent collaboration and organizational skills to join our team as a Senior Billing Specialist In this role, you will responsible for overseeing the complete billing cycle including Medicare, Medicaid, and third-party insurance claims. Candidates must have experience with nursing home/SNF billing. Summary * Maintains and actively promotes effective communication with all individuals. * Maintains a positive image of the entity in the community keeping in alignment with our mission, vision, and values. * Ensures timely and accurate billing. * Monitors, analyzes and resolves claim discrepancies. Performs follow-ups and appeals as necessary. Develops strategies to improve clean claim rate. * Coordinates with admissions, medical records and clinical teams to ensure accurate documentation and authorization. * Serves as a point of contact for escalated billing inquiries and complex issues. * Assists in internal audits to ensure compliance with billing policies. * Mentors Billing Specialists to maintain quality and efficiency in billing processes. * Leads Aging calls and keeps Finance department management appraised of expected payment issues. * Remains current on changes to payer rules and attends billing seminars as necessary. * Works with other departments and functions on following Accounts Receivable procedures and maintaining adequate controls which includes training new hires or groups of employees that may join the organization outside of the function. * Responsible for on-call and performs other duties, as assigned. Requirements * Two-year associate degree. * Experience with nursing home billing. * Four to five years accounts receivable experience. Must have experience in nursing home billing. Additionally, at least two years in medical billing, medical insurance verification, managed care and/or patient registration. * Knowledge of health insurance plans including Medicare, Medicaid and Commercial carriers. * Previous experience with Point Click Care and medical terminology a plus. * Word processing and spreadsheet knowledge. * Commitment to quality outcomes and services for all individuals. * Excellent communications and human relation skills. * Ability to relate well to all individuals. * Ability to maintain and protect the confidentiality of information. * Ability to exercise independent judgment and make sound decisions. * Ability to be flexible with daily routines and tolerant of interruptions. * Utilize creativity and initiative to continuously improve processes and procedures through the use of technology and process improvement techniques and adapt to change. Benefits * Employee Referral Bonus Program. * Educational Advancement/Training Opportunities (Wound care, IV administration etc., provided by our Illuminus Institute or Other External Qualifying Educational institution) * Paid Time Off and Holidays acquired from day one of hire. * Health (low to no cost), Dental, & Vision Insurance * Flexible Spending Account (Medical and Dependent Care) * 401(k) with Company Match * Financial and Retirement Planning at No Charge * Basic Life Insurance & AD&D - Company Paid * Short Term Disability - Company Paid * Voluntary Ancillary Coverage * Employee Assistance Program * Benefits vary by full-time, part-time, and PRN status. If you are a highly motivated individual with a passion for people and a desire to make a difference, we encourage you to apply for this exciting opportunity. We offer competitive compensation, benefits, and professional development opportunities. We invite you to apply today or visit our website for more information. We'd look forward to meeting you! Illuminus is a faith-based, not-for-profit senior living management company dedicated to serving older adults and families throughout the Midwest with skill and compassion. We own or manage over a dozen communities in Wisconsin and beyond, offering independent senior housing, assisted living and memory care, skilled nursing and rehabilitation, low-income senior housing, home health and hospice services via Commonheart, management support and consulting. The people of Illuminus are not just our colleagues, our employees, our residents-they are our parents, our grandparents, our partners, ourselves. We serve others with gratitude, dignity, hope and purpose. We believe that the right care can and will transform us all.
    $47k-66k yearly est. 8d ago
  • Medical Billing and Coding Associate

    Ambulnz 3.9company rating

    Billing representative job in Madison, WI

    Title: Medical Billing and Coding Associate Hourly Rate: $22 - $23.50 per hour Employment Type: Full Time About Ryan Brothers Ambulance by DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ryan Brothers Ambulance medical transport services, DocGo is bridging the gap between physical and virtual care. Responsibilities: Partners with Operations to resolve issues surrounding unbilled claims, authorizations, Physician Certification Statements (PCSs), Patient Care Reports (PCRs), and insurance, and demographic capture issues Effectively code and bill ambulance transportation claims Responsible for escalating concerns regarding questionable paperwork to appropriate management Contact payers to verify claim status via phone or web and follow up on unpaid claims Process appeals on aged insurance claims/denials Ability to analyze, identify and resolve issues which may cause payer payment delays Identify and resolve claim edits through understanding of billing guidelines and payer requirements Reconcile commercial and government accounts, ensuring CPT and diagnostic codes are accurate Interpret terms for Managed Care, Commercial, Medicare, Medicaid and Workers' Compensation and No Fault when applicable Review all EOBs for correct payment, deductible, adjustments, and denials Determining the status of claims with the insurance company, if the claim meets contractual agreements or needs adjustment Reconcile account balances, and verify payments are applied correctly Maintain well aged accounts, promptly resolve, and resubmit denied unpaid claims in a timely and efficient manner Follow up on appeals/corrected submitted claims Review and correct billing errors, which require a strong knowledge of CPT and ICD-10 coding Review and audit customer service account inquiries Receive inbound/outbound customer service call Perform internal recovery calls and manage well aged self-pay accounts Provide excellent customer service to all patients, Insurances & Facilities Review and correct all rejections in clearing house Perform all other related duties as assigned Qualifications: Medical billing experience preferred, but not required Ambulance billing experience (preferred) Extensive Medicare and Medicaid experience and understanding medical necessity in ambulance transportation Proficient in CPT and ICD-10 coding Ambulance/Medical billing certification or diploma preferred Certified Ambulance Coder (CAC) certification required within 30 days of employment (company sponsored) EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
    $22-23.5 hourly Auto-Apply 43d ago
  • Medical Billing and Coding Associate

    Docgo Inc.

    Billing representative job in Madison, WI

    DETAILS Madison, WI Posted 39 days ago Category Operations & Administration Employment Type Full time Type Regular Title: Medical Billing and Coding Associate Hourly Rate: $22 - $23.50 per hour Employment Type: Full Time About Ryan Brothers Ambulance by DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ryan Brothers Ambulance medical transport services, DocGo is bridging the gap between physical and virtual care. Responsibilities: * Partners with Operations to resolve issues surrounding unbilled claims, authorizations, Physician Certification Statements (PCSs), Patient Care Reports (PCRs), and insurance, and demographic capture issues * Effectively code and bill ambulance transportation claims * Responsible for escalating concerns regarding questionable paperwork to appropriate management * Contact payers to verify claim status via phone or web and follow up on unpaid claims * Process appeals on aged insurance claims/denials * Ability to analyze, identify and resolve issues which may cause payer payment delays * Identify and resolve claim edits through understanding of billing guidelines and payer requirements * Reconcile commercial and government accounts, ensuring CPT and diagnostic codes are accurate * Interpret terms for Managed Care, Commercial, Medicare, Medicaid and Workers' Compensation and No Fault when applicable * Review all EOBs for correct payment, deductible, adjustments, and denials * Determining the status of claims with the insurance company, if the claim meets contractual agreements or needs adjustment * Reconcile account balances, and verify payments are applied correctly * Maintain well aged accounts, promptly resolve, and resubmit denied unpaid claims in a timely and efficient manner * Follow up on appeals/corrected submitted claims * Review and correct billing errors, which require a strong knowledge of CPT and ICD-10 coding * Review and audit customer service account inquiries * Receive inbound/outbound customer service call * Perform internal recovery calls and manage well aged self-pay accounts * Provide excellent customer service to all patients, Insurances & Facilities * Review and correct all rejections in clearing house * Perform all other related duties as assigned Qualifications: * Medical billing experience preferred, but not required * Ambulance billing experience (preferred) * Extensive Medicare and Medicaid experience and understanding medical necessity in ambulance transportation * Proficient in CPT and ICD-10 coding * Ambulance/Medical billing certification or diploma preferred * Certified Ambulance Coder (CAC) certification required within 30 days of employment (company sponsored) EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position. <
    $22-23.5 hourly 37d ago
  • Medical Billing and Coding Associate

    Docgo

    Billing representative job in Madison, WI

    Title: Medical Billing and Coding Associate Hourly Rate: $22 - $23.50 per hour Employment Type: Full Time About Ryan Brothers Ambulance by DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ryan Brothers Ambulance medical transport services, DocGo is bridging the gap between physical and virtual care. Responsibilities: Partners with Operations to resolve issues surrounding unbilled claims, authorizations, Physician Certification Statements (PCSs), Patient Care Reports (PCRs), and insurance, and demographic capture issues Effectively code and bill ambulance transportation claims Responsible for escalating concerns regarding questionable paperwork to appropriate management Contact payers to verify claim status via phone or web and follow up on unpaid claims Process appeals on aged insurance claims/denials Ability to analyze, identify and resolve issues which may cause payer payment delays Identify and resolve claim edits through understanding of billing guidelines and payer requirements Reconcile commercial and government accounts, ensuring CPT and diagnostic codes are accurate Interpret terms for Managed Care, Commercial, Medicare, Medicaid and Workers' Compensation and No Fault when applicable Review all EOBs for correct payment, deductible, adjustments, and denials Determining the status of claims with the insurance company, if the claim meets contractual agreements or needs adjustment Reconcile account balances, and verify payments are applied correctly Maintain well aged accounts, promptly resolve, and resubmit denied unpaid claims in a timely and efficient manner Follow up on appeals/corrected submitted claims Review and correct billing errors, which require a strong knowledge of CPT and ICD-10 coding Review and audit customer service account inquiries Receive inbound/outbound customer service call Perform internal recovery calls and manage well aged self-pay accounts Provide excellent customer service to all patients, Insurances & Facilities Review and correct all rejections in clearing house Perform all other related duties as assigned Qualifications: Medical billing experience preferred, but not required Ambulance billing experience (preferred) Extensive Medicare and Medicaid experience and understanding medical necessity in ambulance transportation Proficient in CPT and ICD-10 coding Ambulance/Medical billing certification or diploma preferred Certified Ambulance Coder (CAC) certification required within 30 days of employment (company sponsored) EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
    $22-23.5 hourly Auto-Apply 43d ago
  • Senior Epic Hospital Billing Analyst

    Cardamom Health

    Billing representative job in Madison, WI

    Title: Application Analyst - Hospital Billing Department: Information Technology Reports to: Manager, Patient Financial Systems Status: Full-Time Exempt Employee, contract, 40 hours a week, 3-5 months (W2) The Application Analyst for Hospital Billing is responsible for the validation, design, build, testing, and implementation of the Epic Hospital Billing systems. This role requires a strong understanding of project scope, schedule, and quality within the Epic Hospital Billing applications. The analyst follows detailed work plans and demonstrates competency in system analysis and implementation activities, including workflow analysis, data collection, reporting needs, and technical troubleshooting related to vendor software. This position identifies issues that may impact deadlines or deliverables, escalates them to the Product Lead, and collaborates with leadership to resolve problems and apply risk mitigation strategies. KEY RESPONSIBILITIES (Not all-inclusive and may vary with assignments) Essential Functions The Epic Hospital Billing Analyst serves as the primary validation, build, and support contact for the Epic Hospital Billing Team and coordinates all questions and issues that arise during implementation and support phases. Responsibilities include: Acting as the primary support contact for the application. Serving as a bridge between end users and Epic staff. Helping Epic staff understand the east-coast client's operational needs and supporting validation of workflows and Model System configuration. Coordinating all issues that arise within the application area. Participating in all phases of system implementation (planning, build, testing, training, go-live, and post-go-live support). Adhering to standards for naming conventions, numbering, and security classifications. Understanding application specifications and preparing detailed documentation as needed. Investigating and validating user preferences and operational needs. Developing and maintaining internal procedures. Collaborating with the team and vendor to create and execute implementation plans. Assisting HRRC, SBO, Revenue Integrity & Management, and Research staff in documenting processes and issues. Facilitating identification and resolution of system issues that impact enterprise operations. Developing strong knowledge of organizational processes, policies, and business operations as they relate to the project. Actively participating in go-live and post-live support, including training, issue management, and application updates (requires flexibility for various shifts during go-lives and upgrades). Leading application team meetings as needed. Participating in leadership and project meetings. Facilitating accurate and efficient communication between all involved parties. Ensuring completion of project tasks in accordance with established procedures, including change control. Assisting facilities in meeting evolving regulatory requirements. Breaking down complex problems into manageable tasks. Working independently and collaboratively across functional areas and organizational levels. Recording time accurately and promptly against assigned tasks. Contributing to and consistently applying the east-coast client's policies, procedures, and standards of professionalism in all interactions. Conducting oneself in alignment with the Corporate Compliance Assurance Program and supporting the mission and goals of the organization. Participating in information security awareness programs and reporting suspected fraud, abuse, or policy violations as appropriate. Working within an Agile framework, ensuring tasks are prioritized and executed within two-week sprints. FUNCTIONAL ABILITIES (Including but not limited to) Excellent interpersonal skills for day-to-day interaction with hospital entities, billing offices, and department leadership. Strong written and verbal communication skills. Experience in SBO (including statements, vendor extracts, and reporting), Client Billing, and Research Billing. Willingness to travel between facilities. Availability to attend training classes out of state, which may require overnight travel. Ability to manage high visibility and communication with senior management under project deadlines. Independent judgment and confidentiality in handling sensitive information. Ability to work effectively in a fast-paced environment while maintaining high quality and timeliness. Willingness to provide regular on-call support and work overtime as needed to meet project demands. KNOWLEDGE AND SKILL REQUIREMENTS Education, Training, and Experience: Bachelor's degree and at least 3 years of experience in a progressive IT role. Working knowledge of relevant policies, procedures, and business operations. Proficiency in Microsoft Office, Microsoft Project, and Visio. Proven ability to manage deadlines and shifting priorities. Strong project management skills, including meeting facilitation, prioritization, conflict resolution, and issue tracking. Excellent communication and follow-up skills. Detail-oriented with the ability to identify and clarify complex system requirements. Strong problem-solving, interpersonal, and self-motivation skills. Epic certification (or the ability to obtain certification), including: Resolute Hospital Billing Administration Resolute Hospital Billing Charging Charge Router Research Billing
    $43k-65k yearly est. 13d ago
  • Patient Scheduling Representative - Ambulatory Lab

    UW Health 4.5company rating

    Billing representative job in Madison, WI

    Work Schedule: 100% FTE, 40 Hours per week. Alternating shifts scheduled Monday-Friday between the hours of 8:00 am - 4:30 pm and 8:45 am - 5:15 pm. Hours may vary based upon operational needs of the clinic. Pay: Pay starts at $19.59 per hour, work experience that is relevant to the position will be taken into consideration when determining the starting base pay. Be part of something remarkable Join the #1 hospital in Wisconsin! We are seeking a Patient Scheduling Representative to: • Schedule appointments via phone, in-person or electronic correspondence. • Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs. • Make outgoing phone calls to patients to schedule their appointments. • Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner. Education: Minimum - High school diploma or equivalent. Preferred - Associate or Bachelor's degree in Business Administration, Healthcare, or other related field. Work Experience: Minimum - Six (6) months of previous experience in an office or customer service environment. Preferred - Previous experience working in healthcare, previous experience scheduling of patients or previous experience answering phones and greeting clients in person Our Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve. Job Description UW Hospital and Clinics benefits
    $19.6 hourly Auto-Apply 15h ago
  • Senior Billing Specialist

    Illuminus

    Billing representative job in Watertown, WI

    Illuminus is seeking a highly motivated individual with excellent collaboration and organizational skills to join our team as a Senior Billing Specialist In this role, you will responsible for overseeing the complete billing cycle including Medicare, Medicaid, and third-party insurance claims. Candidates must have experience with nursing home/SNF billing. Summary Maintains and actively promotes effective communication with all individuals. Maintains a positive image of the entity in the community keeping in alignment with our mission, vision, and values. Ensures timely and accurate billing. Monitors, analyzes and resolves claim discrepancies. Performs follow-ups and appeals as necessary. Develops strategies to improve clean claim rate. Coordinates with admissions, medical records and clinical teams to ensure accurate documentation and authorization. Serves as a point of contact for escalated billing inquiries and complex issues. Assists in internal audits to ensure compliance with billing policies. Mentors Billing Specialists to maintain quality and efficiency in billing processes. Leads Aging calls and keeps Finance department management appraised of expected payment issues. Remains current on changes to payer rules and attends billing seminars as necessary. Works with other departments and functions on following Accounts Receivable procedures and maintaining adequate controls which includes training new hires or groups of employees that may join the organization outside of the function. Responsible for on-call and performs other duties, as assigned. Requirements Two-year associate degree. Experience with nursing home billing. Four to five years accounts receivable experience. Must have experience in nursing home billing. Additionally, at least two years in medical billing, medical insurance verification, managed care and/or patient registration. Knowledge of health insurance plans including Medicare, Medicaid and Commercial carriers. Previous experience with Point Click Care and medical terminology a plus. Word processing and spreadsheet knowledge. Commitment to quality outcomes and services for all individuals. Excellent communications and human relation skills. Ability to relate well to all individuals. Ability to maintain and protect the confidentiality of information. Ability to exercise independent judgment and make sound decisions. Ability to be flexible with daily routines and tolerant of interruptions. Utilize creativity and initiative to continuously improve processes and procedures through the use of technology and process improvement techniques and adapt to change. Benefits Employee Referral Bonus Program. Educational Advancement/Training Opportunities (Wound care, IV administration etc., provided by our Illuminus Institute or Other External Qualifying Educational institution) Paid Time Off and Holidays acquired from day one of hire. Health (low to no cost), Dental, & Vision Insurance Flexible Spending Account (Medical and Dependent Care) 401(k) with Company Match Financial and Retirement Planning at No Charge Basic Life Insurance & AD&D - Company Paid Short Term Disability - Company Paid Voluntary Ancillary Coverage Employee Assistance Program Benefits vary by full-time, part-time, and PRN status. If you are a highly motivated individual with a passion for people and a desire to make a difference, we encourage you to apply for this exciting opportunity. We offer competitive compensation, benefits, and professional development opportunities. We invite you to apply today or visit our website for more information. We'd look forward to meeting you! Illuminus is a faith-based, not-for-profit senior living management company dedicated to serving older adults and families throughout the Midwest with skill and compassion. We own or manage over a dozen communities in Wisconsin and beyond, offering independent senior housing, assisted living and memory care, skilled nursing and rehabilitation, low-income senior housing, home health and hospice services via Commonheart, management support and consulting. The people of Illuminus are not just our colleagues, our employees, our residents-they are our parents, our grandparents, our partners, ourselves. We serve others with gratitude, dignity, hope and purpose. We believe that the right care can and will transform us all.
    $40k-60k yearly est. 10d ago
  • Account Representative - State Farm Agent Team Member

    Katie Riley-State Farm Agent

    Billing representative job in Madison, WI

    Job DescriptionBenefits: License Reimbursement Salary Plus Commission 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development 401(k) matching Dental insurance Vision insurance Are you ready to make a meaningful impact? Our agency has been helping customers protect what matters most for over 35 years. Backed by State Farms trusted reputation, were more than just an insurance officewere a team that builds lifelong relationships, treats clients like family, and goes above and beyond to meet their unique needs. As part of our dedicated team, youll collaborate with seasoned professionals who bring 75+ years of combined experience to the table. We believe in creating a positive, supportive workplace where you can thrive, grow, and feel proud of the difference you make every day. If youre passionate about helping others, value teamwork, and are looking for a career where your efforts truly matter, wed love to hear from you! Key Responsibilities Build lasting relationships with customers by offering personalized service and following up to ensure their satisfaction. Use a customer-focused, needs-based approach to educate clients on the best insurance options tailored to their unique needs. Generate leads, schedule appointments, and identify customer needs to recommend the right products and services. Provide ongoing support to customers, addressing any concerns or changes they may have. What Were Looking For A strong interest in marketing products and services that are tailored to customer needs. Excellent communication skillsboth written and verbalwith a talent for active listening. A people-oriented, positive attitude with a passion for helping others. Detail-oriented, with the ability to manage multiple tasks effectively. A proactive mindset, ready to solve problems and meet customer needs. Quick to learn new computer systems and technology. A team player who enjoys working collaboratively and contributing to a positive environment. If youre motivated to succeed and eager to grow in a rewarding career, we encourage you to apply today! Well be in touch to guide you through the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $29k-41k yearly est. 15d ago
  • Account Representative - State Farm Agent Team Member

    Julie Bass-State Farm Agent

    Billing representative job in Madison, WI

    Job DescriptionBenefits: License reimbursement 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for Julie Bass - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: Provide information about insurance products and services. Assist customers with policy applications and renewals. Handle customer inquiries and provide timely responses. Maintain accurate records of customer interactions. Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Experience in customer service or sales preferred.
    $29k-41k yearly est. 27d ago
  • Account Representative - State Farm Agent Team Member

    Brett Gerharz-State Farm Agent

    Billing representative job in Madison, WI

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm Insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Simple IRA Salary plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $29k-41k yearly est. 20d ago
  • Account Representative

    Crown Equipment Corporation 4.8company rating

    Billing representative job in Fitchburg, WI

    : Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere. Job Posting External Job Duties * Responsible for maximizing the sale of lift trucks, Crown Insite products, and warehouse products within a specified territory to meet sales objectives. * Develop existing accounts and seek new business. * Analyze opportunities, identify key personnel, and develop strong business relationships. * Consult and problem solve to enhance the Company's position in existing and target accounts. * Develop a territory management plan to maximize time with customers. * Develop sales strategies, proposals, and forecasts. * Develop and conduct product demonstrations and sales presentations. * Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information * Participate in initial and ongoing training programs both locally and at the New Bremen, Ohio corporate headquarters. Minimum Qualifications * Less than 2 years related experience * High school diploma or equivalent. * Valid driver's license, good driving record, and the ability to safely operate lift trucks for product demos. Preferred Qualifications * Bachelor degree in business management, marketing, entrepreneurship, professional selling, or related business program, or several years of successful sales experience a plus. * Knowledge of the entire sales process. * Strong communication, organizational, and time management skills. * Strong problem-solving capabilities, strong sense of responsibility and self-motivation, and ability to work in a team environment. * Intermittent computer skills including a working knowledge of Microsoft Office Suites. * Ability and willingness to work outside normal business hours to prepare for sales activities. * Ability to work in a team environment. Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities Nearest Major Market: Madison Job Segment: Sales Rep, Warehouse, Outside Sales, Business Manager, Sales, Manufacturing, Management
    $31k-36k yearly est. 28d ago
  • Billing Specialist - Dental Clinic Experience Required

    Dental Health Associates of Madison 3.8company rating

    Billing representative job in Fitchburg, WI

    🏆 Voted Madison's Favorite Place to Work & Best Dental Practice Dental Health Associates of Madison (DHA), a doctor-owned and locally led practice is looking for a Dental Billing Specialist to join our team at the Fitchburg Clinic. This is an in-person role (not remote) & requires dental experience. Whether your background is in dental billing, dental insurance coordination, dental front desk/receptionist, or dental assisting, we welcome your experience and invite you to apply. At DHA, your knowledge of dental processes will be valued in a supportive, patient-focused environment. Job Description In this role, you'll be part of a locally led organization that values teamwork, quality care, and your professional growth. DHA's doctor-led culture ensures that patient care and employee development are prioritized, making it a great place to thrive and build a long-term career. Position Overview As a Dental Billing Account Specialist, you will be essential in managing our billing processes and providing friendly, accurate support to patients, providers, and team members. This is a unique opportunity to work in a collaborative, growth-oriented environment that values high standards in patient service. Responsibilities Provide friendly and professional assistance to patients regarding billing and account inquiries, ensuring HIPAA compliance and maintaining confidentiality. Verify and update insurance information to support smooth and efficient claims processing. Process insurance claims and handle preauthorization's, ensuring accuracy in all steps. Perform payment entry and account adjustments, ensuring records are accurate and up-to-date. · Collaborate with patients, insurance providers, and the dental team to address billing questions and ensure clear communication. Qualifications High school diploma or equivalent; Associate degree preferred. Dental experience is required. Strong attention to detail and excellent organizational skills. A positive, team-oriented attitude with the ability to build relationships with patients, staff, and insurers. Ability to multitask effectively and work both independently and within a collaborative team. Working Conditions This in-person position is based at our Fitchburg Clinic, offering convenient daytime hours and the opportunity to collaborate with a dedicated team committed to providing exceptional patient care. About Dental Health Associates For more than 55 years, DHA has served the Madison community with high-quality dental care. Our recognition as Madison's Favorite Place to Work and Best Dental Practice reflects the culture we've built: professional, collaborative, and committed to both patients and staff. Unlike DSOs, DHA is doctor-owned and focused on people, not investors. That means a more stable work environment, predictable schedules, and a team that values your expertise. At Dental Health Associates (DHA), we are passionate about delivering exceptional dental care and creating a fulfilling, growth-oriented workplace. As a doctor-owned dental practice with seven clinics in the Madison area, we offer a unique opportunity to develop your career while collaborating with experienced dentists and leadership teams. Our supportive culture values professional growth, personal development, and team collaboration. Why Join Dental Health Associates? At Dental Health Associates, we're committed to helping you grow in your career while providing the support you need to succeed. We offer opportunities for advancement, a collaborative work environment, and a comprehensive benefits package to support your personal and professional goals. Apply today to start a career that prioritizes your growth and values your contributions. Career Growth Opportunities: Whether you're starting your journey in healthcare or looking to expand your expertise, DHA offers opportunities to develop and advance your career. Supportive Work Environment: Join a team where collaboration and mutual respect are at the core of everything we do. Community Impact: Join a practice that actively gives back to the community through initiatives such as Tri 4 Schools, the Oregon Kids Triathlon, All City Swim, Big Brothers Big Sisters, Boys & Girls Club, the UW-Madison Carbone Cancer Center, Gilda's Club, and many other meaningful causes. Work-Life Balance: Enjoy a predictable schedule with paid time off and a focus on your well-being. Compensation Starting at $21 per hour, with opportunities to earn more based on experience and performance. Benefits We provide a robust benefits package to support your health, financial security, and work-life balance, including: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Profit sharing Referral program Vision insurance The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation. Dental Health Associates of Madison, LTD is an equal opportunity employer and values diversity.
    $21 hourly Auto-Apply 60d+ ago
  • Pat Access Rep I, .8 FTE

    CWI Landholdings 3.0company rating

    Billing representative job in Delafield, WI

    At Children's Wisconsin, we believe kids deserve the best. Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it's like to work at Children's Wisconsin: *********************************** Welcomes and initiates contact with patient families to obtain necessary registration and insurance information. Registers patients by following established department guidelines. Ensure that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors. Minimum Job Requirements Education High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED). Experience Requires 1 year of experience in customer service. Knowledge / Skills / Abilities Exhibits guiding behaviors that reflect Children's values and support our mission and vision. Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously. Ability to work independently or as a team. Ability to work a weekend schedule, holiday schedule and possible hours or location shift change at times. Knowledge of computer and keyboard, Microsoft Window and basic word processing skills and ability to troubleshoot basic PC issues. Proficient data entry skills with accuracy and speed Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Schedule Monday - Thursday 830am - 5pm. Ability to work Fridays to cover for vacations and sick calls. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses:
    $30k-37k yearly est. Auto-Apply 60d+ ago
  • Biller & Insurance Specialist - 1.0 FTE

    Prairie Ridge Health Inc. 4.3company rating

    Billing representative job in Columbus, WI

    Job Description Prairie Ridge Health is looking for a new team member to join our Business Services Department in the role of Biller and Insurance Specialist. This position is the biller for patients and Health Plans; Government programs; Medicare, Medicaid, military and veterans' health care programs, Third Party Administrators (TPA), Worker's Compensation and commercial lines of business including primary and secondary insurance payers...…. Position Description: This position is the biller for patients and Health Plans; Government programs; Medicare, Medicaid, military and veterans' health care programs, Third Party Administrators (TPA), Worker's Compensation and commercial lines of business including primary and secondary insurance payers. All of these will be hereinafter referred to as “Payers”. It is the primary liaison between patients and the organization regarding hospital and clinic billings, payments and collections. They are responsible for interactions with all Payers regarding timely and accurate claims filings, follow-up, appeals and applicable claims re-submissions. They oversee all aspects and edits of electronic and paper claims submissions and self-pay billings. They ensure billing compliance with federal guidelines and contractual agreements. They serve as a resource regarding the Centers for Medicare and Medicaid (CMS) guidelines for the business office and contractual agreements. They also analyze insurance credit balances to ensure accurate and timely refunding to appropriate parties. EDUCATION EQUIREMENTS/LICENSURE/CERTIFICATION/REGISTRATION High school diploma (or equivalent) required. Experience paper and electronic billing for Medicare, Medicaid, managed care, commercial insurances and workers compensation; including knowledge of hospital and professional claim forms strongly preferred. Experience with revenue codes, CPT, HCPCs, and ICD-10 coding experience strongly preferred. Experience with medical terminology strongly preferred. Previous experience with health insurance, collection techniques, or patient registration preferred. Shift: Monday-Friday, days. FTE: 1.0
    $27k-37k yearly est. 12d ago
  • Collections Specialist

    UW Credit Union 4.6company rating

    Billing representative job in Madison, WI

    If you are passionate about helping people through life's challenges and thrive in a dynamic, member-first environment, UW Credit Union is looking for a Collections Specialist (internally known as a Credit Solutions Specialist) to join our close-knit team. We don't call it “collections” for a reason - our goal is to partner with members, understand their unique situations, and provide realistic solutions to get their finances back on track. At UW Credit Union, humanity counts most. We know that life happens, and we approach every conversation with empathy, compassion, and persistence. Our delinquency rate is well below the industry average, thanks to our dedicated and skilled Credit Solutions Specialists who make a real difference every day. Responsibilities A Day in the Life of a Credit Solutions Specialist No two days are the same. You'll pivot quickly to meet member and department needs while balancing multiple priorities in a fast-paced, call center-style environment. Here's what you can expect: Take inbound calls, engaging in meaningful, often complex financial conversations. Summarize next steps for members at the end of each call, thank them for reaching out, and ensure they feel supported. Review and collect on assigned delinquent loans by gathering background data, documenting conversations, and sending required notifications. Analyze accounts to determine the best next steps based on account type, balance, credit score, collateral value, and more. Negotiate payment arrangements or loan extensions (typically 1-3 months) within established guidelines. Meet specific department KPIs, including inbound/outbound call volume, promises to pay, dollars collected, and quality scores. Collaborate with branch staff and internal teams to resolve member issues; escalate cases to management when appropriate. Serve as a liaison for auto repossession agencies when needed. Recommend operational improvements to enhance service and productivity. Qualifications What You'll Bring to the Team Ability to work on-site three days per week. 2-3 years of experience in banking, retail, or customer service (call center experience strongly preferred; financial services call center experience a plus). Strong customer service focus with the ability to handle difficult conversations and remain member-first in every interaction. Ability to work in a fast-paced environment, pivot between priorities, and handle multiple systems and processes with accuracy. Excellent communication, relationship building, problem solving, and organizational skills. Strong attention to detail and sound decision-making. Knowledge of lending, collections concepts, and applicable laws (including the FDCPA) preferred. Spanish bilingual skills are a plus. A team mindset with the ability to work independently and mentor others. Why work for UW Credit Union? Join one of Wisconsin's premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive: 21.5+ days annual paid time off (4+ weeks) 2 weeks paid caregiver leave 2.5 weeks paid new child parental leave 2 days paid volunteer time 11 paid holidays (includes your birthday!) 401k company match of up to 5%, plus approximately 4% discretionary match Variable bonus reward Competitive Medical, Dental and Vision plans, including domestic partner eligibility Employee Assistance Program And more!
    $37k-44k yearly est. Auto-Apply 14d ago
  • Assistant Billing Specialist - Seasonal

    MBE CPAs 4.0company rating

    Billing representative job in Baraboo, WI

    What's the role? Assistant Billing Specialist - Seasonal Billing Specialists are responsible ensuring timely and accurate billing for clients on behalf of the MBE affiliate group. This is a full-time seasonal role running January through April which will support our billing specialists. The role focuses on administrative support, workflow coordination, and client and partner assistance to help the billing team operate efficiently during peak season. Enter and maintain billing data and new client information in company software systems. Support client communications by responding to routine inquiries, providing requested information, and assisting with document delivery. Help manage billing workflows and track tasks to ensure deadlines are met. Provide general administrative support to partners and staff, including front desk coverage as needed. Perform data entry, correspondence, and other clerical tasks to support the billing team. What experience and skills do I need to be successful? Comfortable working daily in Microsoft Office products including Excel, Word, and Outlook. Strong attention to detail with the ability to follow established processes accurately. Experience working in a related billing role highly desired. Experience working in NetSuite or related billing software a plus. What will my schedule look like? This role supports our office hours of Monday-Friday 8:30a-4:30p. How do I join? First step is applying with your resume. Qualified candidates will then complete a phone screen with HR, followed by an interview with the MBE team. What else are you hiring for? See all MBE CPA's openings at ******************************* or reach out to our lead recruiter, Jazmine Hoile, on LinkedIn. More about the MBE Affiliate Group: MBE CPAs is a team of accounting experts who use our industry-based knowledge to help others succeed in their financial journeys. We expanded our services from just accounting and tax to now include an entire affiliate group of services to support our clients with 18 office locations including 13 in Wisconsin in Black Earth, Door Country, Fort Atkinson, Mauston, Marshfield, Portage, Reedsburg, Sauk City, Sun Prairie, Tomah, Wausau, Wisconsin Dells-Lake Delton, and our corporate headquarters in Baraboo plus offices in Phoenix and Chandler, Arizona, in Scottsbluff and Kimball, Nebraska, and Durango, Colorado. Learn more here: ****************
    $33k-43k yearly est. 10d ago
  • Patient Account Associate II EDI Coordinator

    Intermountain Health 3.9company rating

    Billing representative job in Madison, WI

    Creates and optimizes EDI connectivity for ERAs, completes and monitors enrollments, manages and maintains payer portals. **Essential Functions** + Develops and implements strategies for adhering to commercial and Government requirements of emerging payment techniques and various payor portal access requirements, not limited to: development of procedures, assessing and communicating reporting and documentation. Establishing processes for the Intermountain system in complying with payor requirements + Serves as a subject matter expert for commercial payor requirements and mechanisms for alternative payment methods. Accountable for understanding and communicating the related commercial and regulatory programs payment techniques and portal access requirements. + Acts as a technical resource related to portal access and functionality for operational management and staff. Manages and maintains all tickets related to government and commercial payor portals across the organization. + Acts as a subject matter expert for the RSC as it relates to EDI enrollments to obtain remittance advice. Acts as a liaison between the organization and vendors, and internal and external partners. Collaborates with interdepartmental leadership and vendors to implement streamlined workflows, training and communication. + Supports leadership in coordinating with clearinghouse vendors and works to obtain electronic payments where the clearinghouse contracts are not in place. Creates and provides monitoring and trending reports to the Cash Management Leadership teams. Utilizes reporting to partner with internal and external partners and provide suggested solutions for identified trends + Research errors identified by payor payments being sent in means other than EFT/ERA or via clearinghouse. Achieve and maintain electronic payment activity at 100% or as payors allow. Works with clearinghouse to enroll payors and resolve payment/system issues. + Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards. + Performs other duties as assigned **Skills** + Written and Verbal Communication + Detail Oriented + EDI Enrollment + Teamwork and Collaboration + Ethics + Data Analysis + People Management + Time Management + Problem Solving + Reporting + Process Improvements + Conflict Resolution + Revenue Cycle Management (RCM) **Qualifications** + High school diploma or equivalent required + Two (2) years for back-end Revenue Cycle (payor enrollment, payment posting, billing, follow-up) + Associate degree in related field preferred Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside in California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington **Physical Requirements** + Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess colleagues' needs. + Frequent interactions with colleagues that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately + Manual dexterity of hands and fingers to include frequent computer use for typing, accessing needed information, etc **Location:** Peaks Regional Office **Work City:** Broomfield **Work State:** Colorado **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $24.00 - $36.54 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.
    $32k-36k yearly est. 60d+ ago
  • Collections Specialist - Madison, WI (On-site)

    Gainwelltechnologies

    Billing representative job in Madison, WI

    Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary Join Gainwell Technologies and play a key role in helping clients manage financial operations efficiently and compliantly. As a Collections Specialist, you'll handle outbound and inbound communications with customers to resolve outstanding accounts, maintain accurate documentation, and ensure a positive client experience while upholding all compliance standards. Your role in our mission * Conduct outbound and inbound collection calls using automated systems to assess account status and support resolution. * Document all communications and updates accurately to maintain account history and compliance records. * Verify loan or account details, ensuring proper authorization and adherence to client specifications. * Facilitate customer payments through approved systems and assist with repayment arrangements as needed. * Maintain accurate customer data and process updates to ensure timely and correct account information. What we're looking for * Minimum 2 years of experience in credit or collections operations. * Familiarity with the Fair Debt Collection Practices Act (FDCPA) and related compliance requirements. * Strong communication and customer service skills. * Proficiency in Microsoft Office applications and business systems software. * Ability to negotiate payment terms while maintaining professionalism and empathy. What you should expect in this role * 100% onsite position at our Madison, WI office located at 313 Blettner Blvd. * Full-time schedule, Monday-Friday (40 hours per week), following standard Central Time business hours. * Opportunities for professional growth, ongoing training, and skill development. * A supportive, collaborative work environment focused on quality, compliance, and client satisfaction. * Comprehensive benefits package including health, dental, and vision insurance, 401(k) with company match, and additional voluntary benefits starting on day one. * Paid time off, company-observed holidays, and vacation eligibility after the standard waiting period. #LI-ONSITE #LI-JT1 The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
    $29.1k-41.6k yearly 4d ago

Learn more about billing representative jobs

How much does a billing representative earn in Madison, WI?

The average billing representative in Madison, WI earns between $28,000 and $41,000 annually. This compares to the national average billing representative range of $28,000 to $42,000.

Average billing representative salary in Madison, WI

$34,000
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