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Business general manager vs general service manager

The differences between business general managers and general service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a business general manager and a general service manager. Additionally, a general service manager has an average salary of $85,187, which is higher than the $72,676 average annual salary of a business general manager.

The top three skills for a business general manager include general business, CRM and human resources. The most important skills for a general service manager are customer service, customer satisfaction, and business plan.

Business general manager vs general service manager overview

Business General ManagerGeneral Service Manager
Yearly salary$72,676$85,187
Hourly rate$34.94$40.96
Growth rate6%6%
Number of jobs411,126435,376
Job satisfaction--
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 58%
Average age4444
Years of experience66

What does a business general manager do?

A business general manager oversees the daily operations in a business establishment or office. They are typically in charge of setting goals and objectives, establishing guidelines and schedules, assessing the performance of the workforce, coordinating departments, and developing strategies to optimize business procedures. They may also perform clerical tasks such as producing progress reports, answering calls and correspondence, and preparing documents and presentations. Furthermore, as a general manager, it is essential to lead and encourage the workforce to reach goals and sales targets, all while implementing the company's policies and regulations.

What does a general service manager do?

General service managers are professionals who manage the administrative activities of a company to ensure that a proper environment for its operations is achieved. These managers are required to supervise the maintenance activities and upgrades of equipment and systems so that they can minimize disruptions of business activities. Under the direction of the finance manager, general service managers must coordinate with service providers on matters related to finance and tax. They must also manage teams to ensure that they comply with local and occupational health laws.

Business general manager vs general service manager salary

Business general managers and general service managers have different pay scales, as shown below.

Business General ManagerGeneral Service Manager
Average salary$72,676$85,187
Salary rangeBetween $46,000 And $112,000Between $52,000 And $137,000
Highest paying CityHoboken, NJMountain View, CA
Highest paying stateNew JerseyCalifornia
Best paying companyBlackRockStanford University
Best paying industryFinanceFinance

Differences between business general manager and general service manager education

There are a few differences between a business general manager and a general service manager in terms of educational background:

Business General ManagerGeneral Service Manager
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 58%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Business general manager vs general service manager demographics

Here are the differences between business general managers' and general service managers' demographics:

Business General ManagerGeneral Service Manager
Average age4444
Gender ratioMale, 71.9% Female, 28.1%Male, 78.3% Female, 21.7%
Race ratioBlack or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.3% American Indian and Alaska Native, 0.5%Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between business general manager and general service manager duties and responsibilities

Business general manager example responsibilities.

  • Manage business start-up from formation including development of business and marketing plans, equipment selection/installation, staffing, and product offerings.
  • Manage business start-up from formation including development of business and marketing plans, equipment selection/installation, staffing, and product offerings.
  • File all Medicaid and commercial insurance prior authorizations with all the proper documentation.
  • Develop and implement standardized visual controls allowing faster response to production, TPM, safety and training abnormalities.
  • Optimize processing and ensure accuracy of accounts payable function using QuickBooks.

General service manager example responsibilities.

  • Lead team through ISO certification which increase quality and processes.
  • Lead RFP process for CRM software to include extensive evaluation and contract negotiation.
  • Stabilize logistics organization, recruit and train 2 key positions, achieve zero staff turnover for two years.
  • Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
  • Maximize repair/assembly departments' workflow, parts inventory, and logistics.
  • Improve quality systems across all plants and obtain QS or ISO certification at all sites.
  • Show more

Business general manager vs general service manager skills

Common business general manager skills
  • General Business, 28%
  • CRM, 19%
  • Human Resources, 10%
  • Business Processes, 10%
  • Customer Satisfaction, 3%
  • Business Operations, 3%
Common general service manager skills
  • Customer Service, 20%
  • Customer Satisfaction, 7%
  • Business Plan, 6%
  • Employee Development, 5%
  • Oversight, 5%
  • Financial Statements, 5%

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