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The differences between business support managers and customer support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a business support manager and a customer support manager. Additionally, a customer support manager has an average salary of $91,598, which is higher than the $90,781 average annual salary of a business support manager.
The top three skills for a business support manager include process improvement, project management and business continuity. The most important skills for a customer support manager are project management, CRM, and technical support.
| Business Support Manager | Customer Support Manager | |
| Yearly salary | $90,781 | $91,598 |
| Hourly rate | $43.64 | $44.04 |
| Growth rate | 6% | 10% |
| Number of jobs | 349,032 | 128,995 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 65% |
| Average age | 44 | 47 |
| Years of experience | 6 | 6 |
A business support manager is responsible for monitoring the company's daily operations, ensuring the efficiency of the staff's performance to provide the highest quality services for the clients and customers. Business support managers coordinate with the company's business partners and inform them of any updates on business growth and development, including the techniques that the company takes to lead the market's competitiveness. They also identify business opportunities according to industry trends and data analysis that would generate more revenue resources for the business and increase profits.
The responsibilities of a customer support manager revolve around overseeing the performance of customer support staff to ensure that all clients get optimal service. They mostly delegate tasks, address and resolve issues, manage schedules, train new employees, produce progress reports, assess performances, and set sales targets. There are also instances when one must respond to calls and correspondence, offer products and services, and manage the budget. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets while implementing the company's policies and regulations.
Business support managers and customer support managers have different pay scales, as shown below.
| Business Support Manager | Customer Support Manager | |
| Average salary | $90,781 | $91,598 |
| Salary range | Between $59,000 And $138,000 | Between $64,000 And $130,000 |
| Highest paying City | Jersey City, NJ | Seattle, WA |
| Highest paying state | New Jersey | Washington |
| Best paying company | Amazon | |
| Best paying industry | Finance | Finance |
There are a few differences between a business support manager and a customer support manager in terms of educational background:
| Business Support Manager | Customer Support Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between business support managers' and customer support managers' demographics:
| Business Support Manager | Customer Support Manager | |
| Average age | 44 | 47 |
| Gender ratio | Male, 48.2% Female, 51.8% | Male, 56.9% Female, 43.1% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% | Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 6.1% White, 61.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 8% |