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Business support manager vs support manager

The differences between business support managers and support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a business support manager and a support manager. Additionally, a business support manager has an average salary of $90,781, which is higher than the $90,297 average annual salary of a support manager.

The top three skills for a business support manager include process improvement, project management and business continuity. The most important skills for a support manager are project management, technical support, and powerpoint.

Business support manager vs support manager overview

Business Support ManagerSupport Manager
Yearly salary$90,781$90,297
Hourly rate$43.64$43.41
Growth rate6%6%
Number of jobs349,032172,628
Job satisfaction--
Most common degreeBachelor's Degree, 70%Bachelor's Degree, 51%
Average age4447
Years of experience66

What does a business support manager do?

A business support manager is responsible for monitoring the company's daily operations, ensuring the efficiency of the staff's performance to provide the highest quality services for the clients and customers. Business support managers coordinate with the company's business partners and inform them of any updates on business growth and development, including the techniques that the company takes to lead the market's competitiveness. They also identify business opportunities according to industry trends and data analysis that would generate more revenue resources for the business and increase profits.

What does a support manager do?

A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.

Business support manager vs support manager salary

Business support managers and support managers have different pay scales, as shown below.

Business Support ManagerSupport Manager
Average salary$90,781$90,297
Salary rangeBetween $59,000 And $138,000Between $58,000 And $140,000
Highest paying CityJersey City, NJWashington, DC
Highest paying stateNew JerseyNew York
Best paying companyGoogleMeta
Best paying industryFinanceFinance

Differences between business support manager and support manager education

There are a few differences between a business support manager and a support manager in terms of educational background:

Business Support ManagerSupport Manager
Most common degreeBachelor's Degree, 70%Bachelor's Degree, 51%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaCalifornia State University - Bakersfield

Business support manager vs support manager demographics

Here are the differences between business support managers' and support managers' demographics:

Business Support ManagerSupport Manager
Average age4447
Gender ratioMale, 48.2% Female, 51.8%Male, 59.8% Female, 40.2%
Race ratioBlack or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5%Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7%
LGBT Percentage10%8%

Differences between business support manager and support manager duties and responsibilities

Business support manager example responsibilities.

  • Manage customer's files and create databases using SQL and organize the studio's activities.
  • Manage all procurement transactions including, the administration of orders, deliveries, logistics and complaints.
  • Manage a team of four and hold matrix leadership responsibility for specialists assign to particular technical areas for business continuity projects.
  • Provide financial analysis on impacts from project portfolio to operating budget and forecast.
  • Define roles and responsibilities within SharePoint.
  • Administer and maintain departmental SharePoint site.
  • Show more

Support manager example responsibilities.

  • Lead the team to a successful ISO audit with commendation for processes and documentation.
  • Utilize AutoTask for managing tickets, field technicians, and scheduling POS installs with store owners or managers.
  • Manage dependencies for the build out, maintenance, and ongoing support of QA environments during the CME/NYMEX and CME/CBOT mergers.
  • Manage eight AS/400 and Unix lab technicians, responsible troubleshooting and maintaining the AS400 & UNIX systems that support customer functionality.
  • Manage payroll issues, authore and perform performance appraisals and disciplinary actions.
  • Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget.
  • Show more

Business support manager vs support manager skills

Common business support manager skills
  • Process Improvement, 9%
  • Project Management, 8%
  • Business Continuity, 7%
  • Business Support, 7%
  • Administrative Functions, 6%
  • Governance, 6%
Common support manager skills
  • Project Management, 7%
  • Technical Support, 6%
  • PowerPoint, 6%
  • Windows, 6%
  • Logistics, 5%
  • Support Services, 5%

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