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The differences between call center associates and customer service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center associate and a customer service advisor. Additionally, a customer service advisor has an average salary of $32,029, which is higher than the $31,363 average annual salary of a call center associate.
The top three skills for a call center associate include patients, inbound calls and customer service. The most important skills for a customer service advisor are taking care, strong customer service, and standard operating procedure.
| Call Center Associate | Customer Service Advisor | |
| Yearly salary | $31,363 | $32,029 |
| Hourly rate | $15.08 | $15.40 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,167 | 235,256 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Call center associates are professionals who are responsible for taking inbound and outbound customer calls and handle responsibilities that include account inquiries, customer complaints, or product and support issues. These associates are required to provide quality assistance and customer service so that they can receive positive reviews from their customers. They must assist customers with technical support issues, which include updating product documentation and training materials. Call center associates must also accurately identify their customers' needs and objectives so that they can achieve the organization's sales goals.
A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.
Call center associates and customer service advisors have different pay scales, as shown below.
| Call Center Associate | Customer Service Advisor | |
| Average salary | $31,363 | $32,029 |
| Salary range | Between $22,000 And $43,000 | Between $26,000 And $39,000 |
| Highest paying City | Albany, NY | Boston, MA |
| Highest paying state | New York | Alaska |
| Best paying company | Spectrum | Teledyne Technologies Incorporated |
| Best paying industry | Finance | Insurance |
There are a few differences between a call center associate and a customer service advisor in terms of educational background:
| Call Center Associate | Customer Service Advisor | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call center associates' and customer service advisors' demographics:
| Call Center Associate | Customer Service Advisor | |
| Average age | 40 | 40 |
| Gender ratio | Male, 35.0% Female, 65.0% | Male, 51.5% Female, 48.5% |
| Race ratio | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 19.3% Asian, 6.3% White, 57.1% American Indian and Alaska Native, 0.7% | Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |