Call center director vs project administrator

The differences between call center directors and project administrators can be seen in a few details. Each job has different responsibilities and duties. Additionally, a call center director has an average salary of $92,968, which is higher than the $52,862 average annual salary of a project administrator.

The top three skills for a call center director include customer satisfaction, outbound calls and continuous improvement. The most important skills for a project administrator are project management, purchase orders, and customer service.

Call center director vs project administrator overview

	Call Center Director	Project Administrator
Yearly salary	$92,968	$52,862
Hourly rate	$44.70	$25.41
Growth rate	6%	-8%
Number of jobs	56,916	141,253
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 60%
Average age	47	47
Years of experience	-	-

What does a call center director do?

A call center director spearheads and oversees the operations of a call center. They have the authority to set goals and timelines, establish budgets and guidelines, streamline procedures and programs, and make decisions in pursuit of the company's short and long-term goals. They also coordinate with internal and external parties, ensuring to build strong relationships with key clients and business partners. Moreover, as a call center director, it is their responsibility to lead and encourage employees to reach goals while implementing the company's policies and standards.

What does a project administrator do?

A project administrator is an individual who assists the project manager in the preparation, reporting, and analysis of projects. Project administrators are given tasks with administrative responsibilities such as managing the budget for supply orders, coordinating meetings with contractors, and doing site visits. They are involved with hiring staff members for a project and creating employee guidelines based on talents, skills, and abilities. Project administrators are also responsible for providing reports on the project's progress to the top management.

Call center director vs project administrator salary

Call center directors and project administrators have different pay scales, as shown below.

	Call Center Director	Project Administrator
Average salary	$92,968	$52,862
Salary range	Between $55,000 And $156,000	Between $33,000 And $83,000
Highest paying City	-	Baltimore, MD
Highest paying state	-	Maryland
Best paying company	-	Urban Institute
Best paying industry	-	Construction

Differences between call center director and project administrator education

There are a few differences between a call center director and a project administrator in terms of educational background:

	Call Center Director	Project Administrator
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 60%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Call center director vs project administrator demographics

Here are the differences between call center directors' and project administrators' demographics:

	Call Center Director	Project Administrator
Average age	47	47
Gender ratio	Male, 62.2% Female, 37.8%	Male, 25.0% Female, 75.0%
Race ratio	Black or African American, 7.9% Unknown, 4.7% Hispanic or Latino, 13.2% Asian, 7.5% White, 66.1% American Indian and Alaska Native, 0.7%	Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 12.9% Asian, 8.9% White, 65.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	10%

Differences between call center director and project administrator duties and responsibilities

Call center director example responsibilities.

Manage the contact lens department, teach patients how to apply and take care of contact lenses.
Manage all aspects of the start up of a 94 seat ACD call center and all site operations.
Develop innovative manage health care products to expand access, enhance continuity, and improve health outcomes for under-serve patients.
Manage claim processing performance to KPIs and coordinate internal/external reporting.
Manage full financial accountability and oversight of production, quality, inventory control, and operational safety and security.
Implement organizational infrastructure, including shift leaders, supervisors/escalation leads, a training specialist, and an employee engagement coordinator.

Project administrator example responsibilities.

Lead organization in achieving ISO 9000 certification, which lead to future certification under both ISO 14001 and OHSAS 18001.
Manage and execute the SharePoint business integration implementation project and become the corporate governance portal administrator.
Manage quality assurance checks for FDA and internal audits which result in no documentation/information error and successful completion of the audits.
Create and execute SQL to query DB2 databases.
Compose, prepare, proofread, edit and publish department correspondence.
Coordinate in creation and execution of QA and testing processes, test strategies and plans.

Call center director vs project administrator skills

Common call center director skills

Customer Satisfaction, 9%
Outbound Calls, 7%
Continuous Improvement, 7%
KPIs, 6%
Process Improvement, 6%
Workforce Management, 4%

Common project administrator skills

Project Management, 12%
Purchase Orders, 8%
Customer Service, 7%
PowerPoint, 6%
Data Entry, 5%
Assist Project, 4%

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Call Center Director
Call Center Director vs Project Administrator

Updated January 8, 2025

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