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The differences between call center directors and senior project managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a senior project manager has an average salary of $110,947, which is higher than the $92,968 average annual salary of a call center director.
The top three skills for a call center director include customer satisfaction, outbound calls and continuous improvement. The most important skills for a senior project manager are project management, program management, and portfolio.
| Call Center Director | Senior Project Manager | |
| Yearly salary | $92,968 | $110,947 |
| Hourly rate | $44.70 | $53.34 |
| Growth rate | 6% | 16% |
| Number of jobs | 56,916 | 183,210 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 69% |
| Average age | 47 | 47 |
| Years of experience | - | - |
A call center director spearheads and oversees the operations of a call center. They have the authority to set goals and timelines, establish budgets and guidelines, streamline procedures and programs, and make decisions in pursuit of the company's short and long-term goals. They also coordinate with internal and external parties, ensuring to build strong relationships with key clients and business partners. Moreover, as a call center director, it is their responsibility to lead and encourage employees to reach goals while implementing the company's policies and standards.
Senior project managers are experienced employees assigned to oversee a specific project in the organization. They manage the project from conception to execution. They are onboard the project from the ideation phase, providing valuable insights to ensure the success of the project. Senior project managers are also in charge of managing the budget, ensuring that the expected timelines are followed, adjusting strategies when needed, and guiding project team members. It is important for senior project managers to be good leaders and communicators. They should be able to balance the interests of all the stakeholders involved in the project. They should have good interpersonal skills and decision-making skills.
Call center directors and senior project managers have different pay scales, as shown below.
| Call Center Director | Senior Project Manager | |
| Average salary | $92,968 | $110,947 |
| Salary range | Between $55,000 And $156,000 | Between $82,000 And $148,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | California |
| Best paying company | - | Roku |
| Best paying industry | - | Technology |
There are a few differences between a call center director and a senior project manager in terms of educational background:
| Call Center Director | Senior Project Manager | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 69% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between call center directors' and senior project managers' demographics:
| Call Center Director | Senior Project Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 71.4% Female, 28.6% |
| Race ratio | Black or African American, 7.9% Unknown, 4.7% Hispanic or Latino, 13.2% Asian, 7.5% White, 66.1% American Indian and Alaska Native, 0.7% | Black or African American, 7.5% Unknown, 4.7% Hispanic or Latino, 12.5% Asian, 8.8% White, 65.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |