Call center representative vs certified medical technician

The differences between call center representatives and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center representative and a certified medical technician. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for a call center representative include strong customer service, customer service and patients. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Call center representative vs certified medical technician overview

	Call Center Representative	Certified Medical Technician
Yearly salary	$31,549	$38,859
Hourly rate	$15.17	$18.68
Growth rate	-4%	5%
Number of jobs	133,579	164,424
Job satisfaction	3	-
Most common degree	High School Diploma, 37%	Bachelor's Degree, 28%
Average age	40	44
Years of experience	12	12

What does a call center representative do?

Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.

What does a certified medical technician do?

Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.

Call center representative vs certified medical technician salary

Call center representatives and certified medical technicians have different pay scales, as shown below.

	Call Center Representative	Certified Medical Technician
Average salary	$31,549	$38,859
Salary range	Between $25,000 And $39,000	Between $28,000 And $53,000
Highest paying City	Seattle, WA	Denton, TX
Highest paying state	Washington	Alaska
Best paying company	University of California, Berkeley	Favorite Healthcare Staffing
Best paying industry	Finance	Health Care

Differences between call center representative and certified medical technician education

There are a few differences between a call center representative and a certified medical technician in terms of educational background:

	Call Center Representative	Certified Medical Technician
Most common degree	High School Diploma, 37%	Bachelor's Degree, 28%
Most common major	Business	Nursing
Most common college	-	University of Connecticut

Call center representative vs certified medical technician demographics

Here are the differences between call center representatives' and certified medical technicians' demographics:

	Call Center Representative	Certified Medical Technician
Average age	40	44
Gender ratio	Male, 27.4% Female, 72.6%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	8%

Differences between call center representative and certified medical technician duties and responsibilities

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Call center representative vs certified medical technician skills

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

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Office and Administrative Industry
Call Center Representative
Call Center Representative vs Certified Medical Technician

Updated January 8, 2025

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