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The differences between call center representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center representative and a client representative. Additionally, a client representative has an average salary of $41,785, which is higher than the $31,549 average annual salary of a call center representative.
The top three skills for a call center representative include strong customer service, customer service and patients. The most important skills for a client representative are customer service, phone calls, and client accounts.
| Call Center Representative | Client Representative | |
| Yearly salary | $31,549 | $41,785 |
| Hourly rate | $15.17 | $20.09 |
| Growth rate | -4% | -4% |
| Number of jobs | 133,579 | 238,735 |
| Job satisfaction | 3 | - |
| Most common degree | High School Diploma, 37% | Bachelor's Degree, 61% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.
Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.
Call center representatives and client representatives have different pay scales, as shown below.
| Call Center Representative | Client Representative | |
| Average salary | $31,549 | $41,785 |
| Salary range | Between $25,000 And $39,000 | Between $28,000 And $60,000 |
| Highest paying City | Seattle, WA | New York, NY |
| Highest paying state | Washington | New York |
| Best paying company | University of California, Berkeley | IBM |
| Best paying industry | Finance | Technology |
There are a few differences between a call center representative and a client representative in terms of educational background:
| Call Center Representative | Client Representative | |
| Most common degree | High School Diploma, 37% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call center representatives' and client representatives' demographics:
| Call Center Representative | Client Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 27.4% Female, 72.6% | Male, 40.6% Female, 59.4% |
| Race ratio | Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |