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The differences between call center representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $31,549 average annual salary of a call center representative.
The top three skills for a call center representative include strong customer service, customer service and patients. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
| Call Center Representative | Customer Relations Representative | |
| Yearly salary | $31,549 | $38,632 |
| Hourly rate | $15.17 | $18.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 133,579 | 235,295 |
| Job satisfaction | 3 | - |
| Most common degree | High School Diploma, 37% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Call center representatives and customer relations representatives have different pay scales, as shown below.
| Call Center Representative | Customer Relations Representative | |
| Average salary | $31,549 | $38,632 |
| Salary range | Between $25,000 And $39,000 | Between $29,000 And $50,000 |
| Highest paying City | Seattle, WA | New York, NY |
| Highest paying state | Washington | New Jersey |
| Best paying company | University of California, Berkeley | Cook Children's Medical Center |
| Best paying industry | Finance | Finance |
There are a few differences between a call center representative and a customer relations representative in terms of educational background:
| Call Center Representative | Customer Relations Representative | |
| Most common degree | High School Diploma, 37% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call center representatives' and customer relations representatives' demographics:
| Call Center Representative | Customer Relations Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 27.4% Female, 72.6% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |