Call center representative vs customer sales representative

The differences between call center representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center representative and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for a call center representative include strong customer service, customer service and patients. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Call center representative vs customer sales representative overview

	Call Center Representative	Customer Sales Representative
Yearly salary	$31,549	$38,744
Hourly rate	$15.17	$18.63
Growth rate	-4%	-4%
Number of jobs	133,579	303,801
Job satisfaction	3	-
Most common degree	High School Diploma, 37%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a call center representative do?

Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Call center representative vs customer sales representative salary

Call center representatives and customer sales representatives have different pay scales, as shown below.

	Call Center Representative	Customer Sales Representative
Average salary	$31,549	$38,744
Salary range	Between $25,000 And $39,000	Between $27,000 And $54,000
Highest paying City	Seattle, WA	Santa Rosa, CA
Highest paying state	Washington	Hawaii
Best paying company	University of California, Berkeley	Merck
Best paying industry	Finance	Finance

Differences between call center representative and customer sales representative education

There are a few differences between a call center representative and a customer sales representative in terms of educational background:

	Call Center Representative	Customer Sales Representative
Most common degree	High School Diploma, 37%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Call center representative vs customer sales representative demographics

Here are the differences between call center representatives' and customer sales representatives' demographics:

	Call Center Representative	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 27.4% Female, 72.6%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between call center representative and customer sales representative duties and responsibilities

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Call center representative vs customer sales representative skills

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Office and Administrative Industry
Call Center Representative
Call Center Representative vs Customer Sales Representative

Updated January 8, 2025

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