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The differences between call center representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center representative and a support representative. Additionally, a support representative has an average salary of $33,372, which is higher than the $31,549 average annual salary of a call center representative.
The top three skills for a call center representative include strong customer service, customer service and patients. The most important skills for a support representative are patients, customer service, and troubleshoot.
| Call Center Representative | Support Representative | |
| Yearly salary | $31,549 | $33,372 |
| Hourly rate | $15.17 | $16.04 |
| Growth rate | -4% | -4% |
| Number of jobs | 133,579 | 246,710 |
| Job satisfaction | 3 | 4 |
| Most common degree | High School Diploma, 37% | Bachelor's Degree, 52% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.
The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.
Call center representatives and support representatives have different pay scales, as shown below.
| Call Center Representative | Support Representative | |
| Average salary | $31,549 | $33,372 |
| Salary range | Between $25,000 And $39,000 | Between $26,000 And $42,000 |
| Highest paying City | Seattle, WA | Santa Barbara, CA |
| Highest paying state | Washington | Alaska |
| Best paying company | University of California, Berkeley | Accenture |
| Best paying industry | Finance | Technology |
There are a few differences between a call center representative and a support representative in terms of educational background:
| Call Center Representative | Support Representative | |
| Most common degree | High School Diploma, 37% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call center representatives' and support representatives' demographics:
| Call Center Representative | Support Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 27.4% Female, 72.6% | Male, 44.4% Female, 55.6% |
| Race ratio | Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |