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The differences between call center team leaders and center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a call center team leader and a center supervisor. Additionally, a center supervisor has an average salary of $39,359, which is higher than the $38,965 average annual salary of a call center team leader.
The top three skills for a call center team leader include inbound calls, outbound calls and customer satisfaction. The most important skills for a center supervisor are develop recommendations, OSHA, and professional work.
| Call Center Team Leader | Center Supervisor | |
| Yearly salary | $38,965 | $39,359 |
| Hourly rate | $18.73 | $18.92 |
| Growth rate | 8% | 6% |
| Number of jobs | 272,017 | 99,942 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 58% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A call center team leader is someone who is hands-on with the team's supervision. Call center team leaders ensure that the right procedures are followed. They provide directions to staff on what they should do and the way they should make improvements. It is part of their job to intercede, give advice, or authorize special adjustments when any of their staff needs help with customers. The necessary skills for this job include flexibility, be able to provide regular coaching, and can boost morale.
A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.
Call center team leaders and center supervisors have different pay scales, as shown below.
| Call Center Team Leader | Center Supervisor | |
| Average salary | $38,965 | $39,359 |
| Salary range | Between $29,000 And $51,000 | Between $27,000 And $56,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | General Electric | Gannett Fleming |
| Best paying industry | Finance | Telecommunication |
There are a few differences between a call center team leader and a center supervisor in terms of educational background:
| Call Center Team Leader | Center Supervisor | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between call center team leaders' and center supervisors' demographics:
| Call Center Team Leader | Center Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 38.4% Female, 61.6% | Male, 54.1% Female, 45.9% |
| Race ratio | Black or African American, 10.7% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.4% American Indian and Alaska Native, 0.6% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.5% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |