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The differences between call center team leaders and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a call center team leader, becoming a certified medical technician takes usually requires 6-12 months. Additionally, a call center team leader has an average salary of $38,965, which is higher than the $38,859 average annual salary of a certified medical technician.
The top three skills for a call center team leader include inbound calls, outbound calls and customer satisfaction. The most important skills for a certified medical technician are patients, vital signs, and CPR.
| Call Center Team Leader | Certified Medical Technician | |
| Yearly salary | $38,965 | $38,859 |
| Hourly rate | $18.73 | $18.68 |
| Growth rate | 8% | 5% |
| Number of jobs | 272,017 | 164,424 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 28% |
| Average age | 47 | 44 |
| Years of experience | 6 | 12 |
A call center team leader is someone who is hands-on with the team's supervision. Call center team leaders ensure that the right procedures are followed. They provide directions to staff on what they should do and the way they should make improvements. It is part of their job to intercede, give advice, or authorize special adjustments when any of their staff needs help with customers. The necessary skills for this job include flexibility, be able to provide regular coaching, and can boost morale.
Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.
Call center team leaders and certified medical technicians have different pay scales, as shown below.
| Call Center Team Leader | Certified Medical Technician | |
| Average salary | $38,965 | $38,859 |
| Salary range | Between $29,000 And $51,000 | Between $28,000 And $53,000 |
| Highest paying City | New York, NY | Denton, TX |
| Highest paying state | New York | Alaska |
| Best paying company | General Electric | Favorite Healthcare Staffing |
| Best paying industry | Finance | Health Care |
There are a few differences between a call center team leader and a certified medical technician in terms of educational background:
| Call Center Team Leader | Certified Medical Technician | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 28% |
| Most common major | Business | Nursing |
| Most common college | California State University - Bakersfield | University of Connecticut |
Here are the differences between call center team leaders' and certified medical technicians' demographics:
| Call Center Team Leader | Certified Medical Technician | |
| Average age | 47 | 44 |
| Gender ratio | Male, 38.4% Female, 61.6% | Male, 20.4% Female, 79.6% |
| Race ratio | Black or African American, 10.7% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.4% American Indian and Alaska Native, 0.6% | Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 8% | 8% |