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The differences between call center team leaders and lead coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a call center team leader and a lead coordinator. Additionally, a lead coordinator has an average salary of $43,026, which is higher than the $38,965 average annual salary of a call center team leader.
The top three skills for a call center team leader include inbound calls, outbound calls and customer satisfaction. The most important skills for a lead coordinator are patients, front desk, and process improvement.
| Call Center Team Leader | Lead Coordinator | |
| Yearly salary | $38,965 | $43,026 |
| Hourly rate | $18.73 | $20.69 |
| Growth rate | 8% | 12% |
| Number of jobs | 272,017 | 33,840 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 56% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A call center team leader is someone who is hands-on with the team's supervision. Call center team leaders ensure that the right procedures are followed. They provide directions to staff on what they should do and the way they should make improvements. It is part of their job to intercede, give advice, or authorize special adjustments when any of their staff needs help with customers. The necessary skills for this job include flexibility, be able to provide regular coaching, and can boost morale.
A lead coordinator is an individual who provides excellent customer service and account administration by acting as the primary contact between a company and its affiliates. Lead coordinators must maintain good rapport with affiliate agents and customers by communicating with them daily to make contact and advise of changes and shipment delays. They are required to track the status of each customer's shipment and resolve conflicts or issues with them. Lead coordinators must also manage staff members to promote a safe environment for customers.
Call center team leaders and lead coordinators have different pay scales, as shown below.
| Call Center Team Leader | Lead Coordinator | |
| Average salary | $38,965 | $43,026 |
| Salary range | Between $29,000 And $51,000 | Between $26,000 And $71,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | General Electric | General Motors |
| Best paying industry | Finance | Hospitality |
There are a few differences between a call center team leader and a lead coordinator in terms of educational background:
| Call Center Team Leader | Lead Coordinator | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between call center team leaders' and lead coordinators' demographics:
| Call Center Team Leader | Lead Coordinator | |
| Average age | 47 | 47 |
| Gender ratio | Male, 38.4% Female, 61.6% | Male, 40.3% Female, 59.7% |
| Race ratio | Black or African American, 10.7% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.4% American Indian and Alaska Native, 0.6% | Black or African American, 9.5% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |