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The differences between call center team leaders and leaders can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a call center team leader, becoming a leader takes usually requires 1-2 years. Additionally, a leader has an average salary of $86,964, which is higher than the $38,965 average annual salary of a call center team leader.
The top three skills for a call center team leader include inbound calls, outbound calls and customer satisfaction. The most important skills for a leader are customer service, strong time management, and excellent interpersonal.
| Call Center Team Leader | Leader | |
| Yearly salary | $38,965 | $86,964 |
| Hourly rate | $18.73 | $41.81 |
| Growth rate | 8% | 10% |
| Number of jobs | 272,017 | 172,293 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 64% |
| Average age | 47 | 46 |
| Years of experience | 6 | 2 |
A call center team leader is someone who is hands-on with the team's supervision. Call center team leaders ensure that the right procedures are followed. They provide directions to staff on what they should do and the way they should make improvements. It is part of their job to intercede, give advice, or authorize special adjustments when any of their staff needs help with customers. The necessary skills for this job include flexibility, be able to provide regular coaching, and can boost morale.
Leaders pave the way for a company to achieve certain goals. They are in charge of bringing the organization to greater heights. They set the direction of the organization, much like how a captain sets the sails of the ship. They are responsible for coming up with main strategies and alternatives should there be challenges along the way. Leaders ensure that the company is guided by its vision and mission and that the employees emulate company values. They do so through leading by example. Leaders should have strategic skills, decision-making skills, and interpersonal skills.
Call center team leaders and leaders have different pay scales, as shown below.
| Call Center Team Leader | Leader | |
| Average salary | $38,965 | $86,964 |
| Salary range | Between $29,000 And $51,000 | Between $49,000 And $153,000 |
| Highest paying City | New York, NY | Portland, ME |
| Highest paying state | New York | Maine |
| Best paying company | General Electric | Eli Lilly and Company |
| Best paying industry | Finance | - |
There are a few differences between a call center team leader and a leader in terms of educational background:
| Call Center Team Leader | Leader | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Stanford University |
Here are the differences between call center team leaders' and leaders' demographics:
| Call Center Team Leader | Leader | |
| Average age | 47 | 46 |
| Gender ratio | Male, 38.4% Female, 61.6% | Male, 49.8% Female, 50.2% |
| Race ratio | Black or African American, 10.7% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.4% American Indian and Alaska Native, 0.6% | Black or African American, 11.9% Unknown, 4.2% Hispanic or Latino, 17.0% Asian, 5.0% White, 61.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 6% |