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The differences between call center team leaders and service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a call center team leader and a service supervisor. Additionally, a service supervisor has an average salary of $52,539, which is higher than the $38,965 average annual salary of a call center team leader.
The top three skills for a call center team leader include inbound calls, outbound calls and customer satisfaction. The most important skills for a service supervisor are patients, cleanliness, and safety procedures.
| Call Center Team Leader | Service Supervisor | |
| Yearly salary | $38,965 | $52,539 |
| Hourly rate | $18.73 | $25.26 |
| Growth rate | 8% | 6% |
| Number of jobs | 272,017 | 77,954 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 53% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A call center team leader is someone who is hands-on with the team's supervision. Call center team leaders ensure that the right procedures are followed. They provide directions to staff on what they should do and the way they should make improvements. It is part of their job to intercede, give advice, or authorize special adjustments when any of their staff needs help with customers. The necessary skills for this job include flexibility, be able to provide regular coaching, and can boost morale.
A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.
Call center team leaders and service supervisors have different pay scales, as shown below.
| Call Center Team Leader | Service Supervisor | |
| Average salary | $38,965 | $52,539 |
| Salary range | Between $29,000 And $51,000 | Between $34,000 And $80,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | General Electric | Apple |
| Best paying industry | Finance | - |
There are a few differences between a call center team leader and a service supervisor in terms of educational background:
| Call Center Team Leader | Service Supervisor | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between call center team leaders' and service supervisors' demographics:
| Call Center Team Leader | Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 38.4% Female, 61.6% | Male, 54.1% Female, 45.9% |
| Race ratio | Black or African American, 10.7% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.4% American Indian and Alaska Native, 0.6% | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |