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The differences between call center team leaders and support supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a call center team leader and a support supervisor. Additionally, a support supervisor has an average salary of $47,047, which is higher than the $38,965 average annual salary of a call center team leader.
The top three skills for a call center team leader include inbound calls, outbound calls and customer satisfaction. The most important skills for a support supervisor are excellent interpersonal, customer service, and training materials.
| Call Center Team Leader | Support Supervisor | |
| Yearly salary | $38,965 | $47,047 |
| Hourly rate | $18.73 | $22.62 |
| Growth rate | 8% | 10% |
| Number of jobs | 272,017 | 96,546 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A call center team leader is someone who is hands-on with the team's supervision. Call center team leaders ensure that the right procedures are followed. They provide directions to staff on what they should do and the way they should make improvements. It is part of their job to intercede, give advice, or authorize special adjustments when any of their staff needs help with customers. The necessary skills for this job include flexibility, be able to provide regular coaching, and can boost morale.
A support supervisor is responsible for monitoring the daily operations of an organization, assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction. Support supervisors conduct a one-on-one assessment with the team, identifying each member's challenges and strategizing techniques to address those difficulties and reach their maximum potentials. They also look for business opportunities according to industry trends and data analysis that would generate more resources for revenues and increase the company's profitability.
Call center team leaders and support supervisors have different pay scales, as shown below.
| Call Center Team Leader | Support Supervisor | |
| Average salary | $38,965 | $47,047 |
| Salary range | Between $29,000 And $51,000 | Between $31,000 And $69,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | General Electric | Cisco |
| Best paying industry | Finance | Technology |
There are a few differences between a call center team leader and a support supervisor in terms of educational background:
| Call Center Team Leader | Support Supervisor | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between call center team leaders' and support supervisors' demographics:
| Call Center Team Leader | Support Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 38.4% Female, 61.6% | Male, 51.8% Female, 48.2% |
| Race ratio | Black or African American, 10.7% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.4% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.3% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |