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The differences between call center team leaders and team lead/managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a call center team leader and a team lead/manager. Additionally, a team lead/manager has an average salary of $88,042, which is higher than the $38,965 average annual salary of a call center team leader.
The top three skills for a call center team leader include inbound calls, outbound calls and customer satisfaction. The most important skills for a team lead/manager are excellent interpersonal, customer service, and cleanliness.
| Call Center Team Leader | Team Lead/Manager | |
| Yearly salary | $38,965 | $88,042 |
| Hourly rate | $18.73 | $42.33 |
| Growth rate | 8% | 8% |
| Number of jobs | 272,017 | 194,880 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 56% |
| Average age | 47 | 43 |
| Years of experience | 6 | 6 |
A call center team leader is someone who is hands-on with the team's supervision. Call center team leaders ensure that the right procedures are followed. They provide directions to staff on what they should do and the way they should make improvements. It is part of their job to intercede, give advice, or authorize special adjustments when any of their staff needs help with customers. The necessary skills for this job include flexibility, be able to provide regular coaching, and can boost morale.
A team lead or manager is an individual who is responsible for guiding and directing employees so that they can achieve efficient operations within the organization. Team leads manage all the activities of their employees and distribute information to them as well as stakeholders. They provide coaching and training to employees so that they can achieve goals and developed the necessary skills that get results. The team also leads set ground rules and properly assigns tasks to employees so that they can avoid conflicts among staff.
Call center team leaders and team lead/managers have different pay scales, as shown below.
| Call Center Team Leader | Team Lead/Manager | |
| Average salary | $38,965 | $88,042 |
| Salary range | Between $29,000 And $51,000 | Between $53,000 And $144,000 |
| Highest paying City | New York, NY | Santa Rosa, CA |
| Highest paying state | New York | Rhode Island |
| Best paying company | General Electric | |
| Best paying industry | Finance | - |
There are a few differences between a call center team leader and a team lead/manager in terms of educational background:
| Call Center Team Leader | Team Lead/Manager | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | SUNY College of Technology at Delhi |
Here are the differences between call center team leaders' and team lead/managers' demographics:
| Call Center Team Leader | Team Lead/Manager | |
| Average age | 47 | 43 |
| Gender ratio | Male, 38.4% Female, 61.6% | Male, 55.8% Female, 44.2% |
| Race ratio | Black or African American, 10.7% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.4% American Indian and Alaska Native, 0.6% | Black or African American, 9.0% Unknown, 4.7% Hispanic or Latino, 17.2% Asian, 7.3% White, 61.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 9% |