Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between call center team leaders and team supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a call center team leader and a team supervisor. Additionally, a team supervisor has an average salary of $58,718, which is higher than the $38,965 average annual salary of a call center team leader.
The top three skills for a call center team leader include inbound calls, outbound calls and customer satisfaction. The most important skills for a team supervisor are direct supervision, safety procedures, and sales associates.
| Call Center Team Leader | Team Supervisor | |
| Yearly salary | $38,965 | $58,718 |
| Hourly rate | $18.73 | $28.23 |
| Growth rate | 8% | - |
| Number of jobs | 272,017 | 102,766 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 48% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A call center team leader is someone who is hands-on with the team's supervision. Call center team leaders ensure that the right procedures are followed. They provide directions to staff on what they should do and the way they should make improvements. It is part of their job to intercede, give advice, or authorize special adjustments when any of their staff needs help with customers. The necessary skills for this job include flexibility, be able to provide regular coaching, and can boost morale.
The responsibilities of a team supervisor depend on one's place or industry of employment. Most of the time, it is their role to oversee operations and work performance within the team, delegate tasks, set the budget and sales target, train new members of the workforce, and ensure to meet all goals while maintaining efficiency in all aspects. Furthermore, as a team supervisor, it is essential to lead and encourage the staff to their fullest potential and implement the workplace's policies.
Call center team leaders and team supervisors have different pay scales, as shown below.
| Call Center Team Leader | Team Supervisor | |
| Average salary | $38,965 | $58,718 |
| Salary range | Between $29,000 And $51,000 | Between $37,000 And $92,000 |
| Highest paying City | New York, NY | Newark, NJ |
| Highest paying state | New York | New Jersey |
| Best paying company | General Electric | State Street |
| Best paying industry | Finance | - |
There are a few differences between a call center team leader and a team supervisor in terms of educational background:
| Call Center Team Leader | Team Supervisor | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between call center team leaders' and team supervisors' demographics:
| Call Center Team Leader | Team Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 38.4% Female, 61.6% | Male, 58.6% Female, 41.4% |
| Race ratio | Black or African American, 10.7% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.4% American Indian and Alaska Native, 0.6% | Black or African American, 9.8% Unknown, 4.8% Hispanic or Latino, 18.4% Asian, 5.7% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |