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The differences between claims service representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a claims service representative and a customer service representative. Additionally, a claims service representative has an average salary of $36,043, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for a claims service representative include insurance claims, customer service and policy coverage. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Claims Service Representative | Customer Service Representative | |
| Yearly salary | $36,043 | $32,260 |
| Hourly rate | $17.33 | $15.51 |
| Growth rate | -4% | -4% |
| Number of jobs | 127,339 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 52% | High School Diploma, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Claims service representatives evaluate customer insurance claims. Their tasks in this career include interviewing witnesses or customers and visiting accident sites to assess the scope of the claim. Also, they determine whether it is worth arranging a settlement and make sure all settlement claims are managed quickly. In addition to evaluating accidents and claims, they renew customer policies based on their history. Qualifications for the job include a firm knowledge of overall company policy, computer literacy, and excellent customer service.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Claims service representatives and customer service representatives have different pay scales, as shown below.
| Claims Service Representative | Customer Service Representative | |
| Average salary | $36,043 | $32,260 |
| Salary range | Between $30,000 And $42,000 | Between $25,000 And $41,000 |
| Highest paying City | Urban Honolulu, HI | Des Moines, WA |
| Highest paying state | Alaska | Washington |
| Best paying company | Homeowners Choice | Oracle |
| Best paying industry | Government | Insurance |
There are a few differences between a claims service representative and a customer service representative in terms of educational background:
| Claims Service Representative | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 52% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between claims service representatives' and customer service representatives' demographics:
| Claims Service Representative | Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.2% Female, 70.8% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 12.8% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.1% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |