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The differences between claims service representatives and technical service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a claims service representative and a technical service representative. Additionally, a technical service representative has an average salary of $46,883, which is higher than the $36,043 average annual salary of a claims service representative.
The top three skills for a claims service representative include insurance claims, customer service and policy coverage. The most important skills for a technical service representative are customer satisfaction, switches, and LAN.
| Claims Service Representative | Technical Service Representative | |
| Yearly salary | $36,043 | $46,883 |
| Hourly rate | $17.33 | $22.54 |
| Growth rate | -4% | -4% |
| Number of jobs | 127,339 | 247,265 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Claims service representatives evaluate customer insurance claims. Their tasks in this career include interviewing witnesses or customers and visiting accident sites to assess the scope of the claim. Also, they determine whether it is worth arranging a settlement and make sure all settlement claims are managed quickly. In addition to evaluating accidents and claims, they renew customer policies based on their history. Qualifications for the job include a firm knowledge of overall company policy, computer literacy, and excellent customer service.
A Technical Service Representative is responsible for providing customer service with customers' technical and network issues. They perform troubleshooting procedures through remote communication to fix end-users' problems on their hardware and software systems.They diagnose the system failures according to the customers' descriptions and identify technical solutions to avoid the reoccurrence of the same problem. A Technical Service Representative must have excellent communication and technical skills to navigate systems and ensure that the customers receive the highest satisfaction.
Claims service representatives and technical service representatives have different pay scales, as shown below.
| Claims Service Representative | Technical Service Representative | |
| Average salary | $36,043 | $46,883 |
| Salary range | Between $30,000 And $42,000 | Between $28,000 And $78,000 |
| Highest paying City | Urban Honolulu, HI | Los Angeles, CA |
| Highest paying state | Alaska | New York |
| Best paying company | Homeowners Choice | Quaker Houghton |
| Best paying industry | Government | Technology |
There are a few differences between a claims service representative and a technical service representative in terms of educational background:
| Claims Service Representative | Technical Service Representative | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between claims service representatives' and technical service representatives' demographics:
| Claims Service Representative | Technical Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.2% Female, 70.8% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 12.8% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.1% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |