Clerical supervisor vs collection supervisor

Differences between clerical supervisor and collection supervisor duties and responsibilities

Clerical supervisor example responsibilities.

• Manage all front end operations in accordance with HRA, agency policies, and HIPAA guidelines.
• Interact with clients and manage client relationships, including escalate issues; team with executive leadership regarding strategy and operations.
• Maintain accurate medical records and meet HIPAA compliance.
• Assist in payroll process including generating reports.
• Organize logistics of team marketing events and develop and maintain team marketing materials.
• Provide leadership, oversight, quality performance and work scheduling for distribution mechanics and construction laborers repair work and personnel.
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Collection supervisor example responsibilities.

• Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
• Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
• Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
• Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
• Call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
• Complete weekly QA's and coaching's for a team of 12+.
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