Client liaison vs client representative

The differences between client liaisons and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client liaison and a client representative. Additionally, a client representative has an average salary of $41,785, which is higher than the $40,516 average annual salary of a client liaison.

The top three skills for a client liaison include patients, HR and client relations. The most important skills for a client representative are customer service, phone calls, and client accounts.

Client liaison vs client representative overview

	Client Liaison	Client Representative
Yearly salary	$40,516	$41,785
Hourly rate	$19.48	$20.09
Growth rate	-4%	-4%
Number of jobs	167,287	238,735
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 61%
Average age	40	40
Years of experience	12	12

What does a client liaison do?

Client Liaisons support client service representatives in matters related to clients. They plan and make a schedule for the monthly meetings with their clients. It is their job to monitor client satisfaction through follow-up to solve client problems and issues. They take measures for research and the resolution of client-raised issues. Their job includes coordinating with proper corporate staff to provide accurate and timely answers for clients.

What does a client representative do?

Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.

Client liaison vs client representative salary

Client liaisons and client representatives have different pay scales, as shown below.

	Client Liaison	Client Representative
Average salary	$40,516	$41,785
Salary range	Between $23,000 And $68,000	Between $28,000 And $60,000
Highest paying City	Washington, DC	New York, NY
Highest paying state	Massachusetts	New York
Best paying company	JPMorgan Chase & Co.	IBM
Best paying industry	Finance	Technology

Differences between client liaison and client representative education

There are a few differences between a client liaison and a client representative in terms of educational background:

	Client Liaison	Client Representative
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	-	-

Client liaison vs client representative demographics

Here are the differences between client liaisons' and client representatives' demographics:

	Client Liaison	Client Representative
Average age	40	40
Gender ratio	Male, 33.2% Female, 66.8%	Male, 40.6% Female, 59.4%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 7.1% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client liaison and client representative duties and responsibilities

Client liaison example responsibilities.

Identify project priorities and work with senior account managers/team leads to identify most critical projects and communicate them with account coordinators.
Design multiple PowerPoint presentations for new clients.
Utilize database programs to troubleshoot errors, recall information, and test software.
Apply appropriate technical knowledge to troubleshoot customer repair issues for high speed internet, video, and phone services.
Design and execute PowerPoint presentations request by marketing manager.
Deliver and refine strategic marketing messages, allowing physician intervention and treatment of at-risk patients.

Client representative example responsibilities.

Experience in managing pipeline, progressing opportunity through sales stages & using CRM tools to reflect pipeline accurately.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Utilize research tools and CRM package to sustain consistent pipeline of prospective clients.
Present program via Microsoft PowerPoint to potential clients and attend conventions for prospective clients.
Complete daily teller routine such as night drop, servicing the ATM and transactions.
Train, troubleshoot, and interact with clients using financial software in trust departments.

Client liaison vs client representative skills

Common client liaison skills

Patients, 22%
HR, 7%
Client Relations, 7%
Financial Statements, 6%
Client Service, 5%
Scheduling Appointments, 4%

Common client representative skills

Customer Service, 24%
Phone Calls, 7%
Client Accounts, 6%
Product Knowledge, 6%
Customer Satisfaction, 6%
Problem Resolution, 5%

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Client Liaison
Client Liaison vs Client Representative

Updated January 8, 2025

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