Client liaison vs client service specialist

The differences between client liaisons and client service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client liaison and a client service specialist. Additionally, a client liaison has an average salary of $40,516, which is higher than the $40,043 average annual salary of a client service specialist.

The top three skills for a client liaison include patients, HR and client relations. The most important skills for a client service specialist are client service, excellent interpersonal, and client facing.

Client liaison vs client service specialist overview

	Client Liaison	Client Service Specialist
Yearly salary	$40,516	$40,043
Hourly rate	$19.48	$19.25
Growth rate	-4%	-4%
Number of jobs	167,287	225,591
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 61%
Average age	40	40
Years of experience	12	12

What does a client liaison do?

Client Liaisons support client service representatives in matters related to clients. They plan and make a schedule for the monthly meetings with their clients. It is their job to monitor client satisfaction through follow-up to solve client problems and issues. They take measures for research and the resolution of client-raised issues. Their job includes coordinating with proper corporate staff to provide accurate and timely answers for clients.

What does a client service specialist do?

A client service specialist is an individual who fulfills tasks that are related to delivering a product or service to clients. Client service specialists are required to assist project managers in establishing parameters and requirements of a project or work with a particular client. They help in the development of training manuals and materials that are needed by the client to use the newly developed product. Client service specialists must also set up and create archives for client records.

Client liaison vs client service specialist salary

Client liaisons and client service specialists have different pay scales, as shown below.

	Client Liaison	Client Service Specialist
Average salary	$40,516	$40,043
Salary range	Between $23,000 And $68,000	Between $26,000 And $61,000
Highest paying City	Washington, DC	New York, NY
Highest paying state	Massachusetts	New York
Best paying company	JPMorgan Chase & Co.	Moody's
Best paying industry	Finance	Finance

Differences between client liaison and client service specialist education

There are a few differences between a client liaison and a client service specialist in terms of educational background:

	Client Liaison	Client Service Specialist
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	-	-

Client liaison vs client service specialist demographics

Here are the differences between client liaisons' and client service specialists' demographics:

	Client Liaison	Client Service Specialist
Average age	40	40
Gender ratio	Male, 33.2% Female, 66.8%	Male, 29.5% Female, 70.5%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 7.1% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client liaison and client service specialist duties and responsibilities

Client liaison example responsibilities.

Identify project priorities and work with senior account managers/team leads to identify most critical projects and communicate them with account coordinators.
Design multiple PowerPoint presentations for new clients.
Utilize database programs to troubleshoot errors, recall information, and test software.
Apply appropriate technical knowledge to troubleshoot customer repair issues for high speed internet, video, and phone services.
Design and execute PowerPoint presentations request by marketing manager.
Deliver and refine strategic marketing messages, allowing physician intervention and treatment of at-risk patients.

Client service specialist example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Demonstrate compassion and encouragement during tough moments.
Prepare and present PowerPoint presentations for training meetings.
Create a PowerPoint presentation implement into the official training program.
Transition reporting and document storage process to an online SharePoint workspace for increase efficiency.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.

Client liaison vs client service specialist skills

Common client liaison skills

Patients, 22%
HR, 7%
Client Relations, 7%
Financial Statements, 6%
Client Service, 5%
Scheduling Appointments, 4%

Common client service specialist skills

Client Service, 16%
Excellent Interpersonal, 7%
Client Facing, 6%
Client Issues, 5%
Data Entry, 5%
Work Ethic, 4%

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Client Liaison
Client Liaison vs Client Service Specialist

Updated January 8, 2025

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