Client liaison vs client services administrator

The differences between client liaisons and client services administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client liaison and a client services administrator. Additionally, a client services administrator has an average salary of $42,359, which is higher than the $40,516 average annual salary of a client liaison.

The top three skills for a client liaison include patients, HR and client relations. The most important skills for a client services administrator are customer service, excellent organizational, and data entry.

Client liaison vs client services administrator overview

	Client Liaison	Client Services Administrator
Yearly salary	$40,516	$42,359
Hourly rate	$19.48	$20.36
Growth rate	-4%	-4%
Number of jobs	167,287	165,043
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 62%
Average age	40	40
Years of experience	12	12

What does a client liaison do?

Client Liaisons support client service representatives in matters related to clients. They plan and make a schedule for the monthly meetings with their clients. It is their job to monitor client satisfaction through follow-up to solve client problems and issues. They take measures for research and the resolution of client-raised issues. Their job includes coordinating with proper corporate staff to provide accurate and timely answers for clients.

What does a client services administrator do?

Known as customer service administrators, client service administrators assist and support customers in different industries. The administrators deal with customers through emails or phone calls. They receive orders via email, post, or phone, respond accordingly, and process them on time. It is also part of their job to manage the complaints and inquiries of their customers. Among the skills they need to develop include salesmanship, teamwork, communication, and problem-solving.

Client liaison vs client services administrator salary

Client liaisons and client services administrators have different pay scales, as shown below.

	Client Liaison	Client Services Administrator
Average salary	$40,516	$42,359
Salary range	Between $23,000 And $68,000	Between $27,000 And $65,000
Highest paying City	Washington, DC	Lakewood, NJ
Highest paying state	Massachusetts	New Jersey
Best paying company	JPMorgan Chase & Co.	Ernst & Young
Best paying industry	Finance	Pharmaceutical

Differences between client liaison and client services administrator education

There are a few differences between a client liaison and a client services administrator in terms of educational background:

	Client Liaison	Client Services Administrator
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	-	-

Client liaison vs client services administrator demographics

Here are the differences between client liaisons' and client services administrators' demographics:

	Client Liaison	Client Services Administrator
Average age	40	40
Gender ratio	Male, 33.2% Female, 66.8%	Male, 33.3% Female, 66.7%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 7.1% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 21.9% Asian, 7.3% White, 53.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client liaison and client services administrator duties and responsibilities

Client liaison example responsibilities.

Identify project priorities and work with senior account managers/team leads to identify most critical projects and communicate them with account coordinators.
Design multiple PowerPoint presentations for new clients.
Utilize database programs to troubleshoot errors, recall information, and test software.
Apply appropriate technical knowledge to troubleshoot customer repair issues for high speed internet, video, and phone services.
Design and execute PowerPoint presentations request by marketing manager.
Deliver and refine strategic marketing messages, allowing physician intervention and treatment of at-risk patients.

Client services administrator example responsibilities.

Manage daily client transactions and inquiries accurately within establish firm deadlines and FINRA regulations.
Advance proficiency in creating/editing PowerPoint presentations.
Assist in preparation of client presentations using Microsoft PowerPoint.
Assist in developing and implementing new policies and procedures pertaining to the administrative and management functions of the foreclosure department.
Demonstrate excellent customer service acting as a liaison between the mortgage companies, contractors, and HUD.
Submit over allowable charges on the claims to HUD and order preservation work once approval is received.

Client liaison vs client services administrator skills

Common client liaison skills

Patients, 22%
HR, 7%
Client Relations, 7%
Financial Statements, 6%
Client Service, 5%
Scheduling Appointments, 4%

Common client services administrator skills

Customer Service, 25%
Excellent Organizational, 13%
Data Entry, 6%
Phone Calls, 5%
HR, 4%
Outbound Calls, 4%

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Client Liaison
Client Liaison vs Client Services Administrator

Updated January 8, 2025

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