Client liaison vs customer service liaison

The differences between client liaisons and customer service liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client liaison and a customer service liaison. Additionally, a client liaison has an average salary of $40,516, which is higher than the $36,143 average annual salary of a customer service liaison.

The top three skills for a client liaison include patients, HR and client relations. The most important skills for a customer service liaison are strong customer service, patients, and phone calls.

Client liaison vs customer service liaison overview

	Client Liaison	Customer Service Liaison
Yearly salary	$40,516	$36,143
Hourly rate	$19.48	$17.38
Growth rate	-4%	-4%
Number of jobs	167,287	206,705
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 54%
Average age	40	40
Years of experience	12	12

What does a client liaison do?

Client Liaisons support client service representatives in matters related to clients. They plan and make a schedule for the monthly meetings with their clients. It is their job to monitor client satisfaction through follow-up to solve client problems and issues. They take measures for research and the resolution of client-raised issues. Their job includes coordinating with proper corporate staff to provide accurate and timely answers for clients.

What does a customer service liaison do?

Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.

Client liaison vs customer service liaison salary

Client liaisons and customer service liaisons have different pay scales, as shown below.

	Client Liaison	Customer Service Liaison
Average salary	$40,516	$36,143
Salary range	Between $23,000 And $68,000	Between $27,000 And $47,000
Highest paying City	Washington, DC	Washington, DC
Highest paying state	Massachusetts	California
Best paying company	JPMorgan Chase & Co.	Pwc
Best paying industry	Finance	Technology

Differences between client liaison and customer service liaison education

There are a few differences between a client liaison and a customer service liaison in terms of educational background:

	Client Liaison	Customer Service Liaison
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Client liaison vs customer service liaison demographics

Here are the differences between client liaisons' and customer service liaisons' demographics:

	Client Liaison	Customer Service Liaison
Average age	40	40
Gender ratio	Male, 33.2% Female, 66.8%	Male, 35.5% Female, 64.5%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 7.1% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between client liaison and customer service liaison duties and responsibilities

Client liaison example responsibilities.

Identify project priorities and work with senior account managers/team leads to identify most critical projects and communicate them with account coordinators.
Design multiple PowerPoint presentations for new clients.
Utilize database programs to troubleshoot errors, recall information, and test software.
Apply appropriate technical knowledge to troubleshoot customer repair issues for high speed internet, video, and phone services.
Design and execute PowerPoint presentations request by marketing manager.
Deliver and refine strategic marketing messages, allowing physician intervention and treatment of at-risk patients.

Customer service liaison example responsibilities.

Manage firm's business accounts, including billing, A/R, A/P, and tax issues
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Develop policies and procedures to implement current HIPAA protocols to protect digital data.
Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts.

Client liaison vs customer service liaison skills

Common client liaison skills

Patients, 22%
HR, 7%
Client Relations, 7%
Financial Statements, 6%
Client Service, 5%
Scheduling Appointments, 4%

Common customer service liaison skills

Strong Customer Service, 61%
Patients, 16%
Phone Calls, 2%
Data Entry, 2%
Excellent Interpersonal, 2%
Outbound Calls, 1%

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Office and Administrative Industry
Client Liaison
Client Liaison vs Customer Service Liaison

Updated January 8, 2025

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