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The differences between client services analysts and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client services analyst and a technical support specialist. Additionally, a client services analyst has an average salary of $63,202, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for a client services analyst include customer service, client service and powerpoint. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Client Services Analyst | Technical Support Specialist | |
| Yearly salary | $63,202 | $48,667 |
| Hourly rate | $30.39 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 97,374 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 71% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A client service analyst examines a customer service department's operation and gives directions on ways to enhance productivity and customer satisfaction levels. Customer service analysts can create strategies and techniques to improve the service department's effectiveness by using data, which includes customer satisfaction reports, complaint logs, and surveys. They are part of the customer service department, which can directly with customers helping to resolve issues and customer dissatisfaction. Their duties include gathering data and perform research, developing strategies, training employees in new processes and strategies.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Client services analysts and technical support specialists have different pay scales, as shown below.
| Client Services Analyst | Technical Support Specialist | |
| Average salary | $63,202 | $48,667 |
| Salary range | Between $41,000 And $96,000 | Between $30,000 And $76,000 |
| Highest paying City | Westport, CT | San Francisco, CA |
| Highest paying state | Connecticut | New Jersey |
| Best paying company | Morgan Lewis | Meta |
| Best paying industry | Finance | Finance |
There are a few differences between a client services analyst and a technical support specialist in terms of educational background:
| Client Services Analyst | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 71% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between client services analysts' and technical support specialists' demographics:
| Client Services Analyst | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 50.5% Female, 49.5% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |