Client services consultant vs client services manager

The differences between client services consultants and client services managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a client services consultant, becoming a client services manager takes usually requires 4-6 years. Additionally, a client services manager has an average salary of $78,439, which is higher than the $66,671 average annual salary of a client services consultant.

The top three skills for a client services consultant include customer service, HR and project management. The most important skills for a client services manager are customer service, client service, and account management.

Client services consultant vs client services manager overview

	Client Services Consultant	Client Services Manager
Yearly salary	$66,671	$78,439
Hourly rate	$32.05	$37.71
Growth rate	-4%	6%
Number of jobs	258,107	319,909
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 72%	Bachelor's Degree, 72%
Average age	40	44
Years of experience	12	6

What does a client services consultant do?

A client services consultant's role is to establish positive client relationships through efficient customer service assistance. Their responsibilities typically revolve around interacting with clients to identify their needs, answer inquiries, and handle issues and complaints, resolving them promptly and efficiently. There are also instances where they must offer products and services to secure sales, process payments, and perform calls and correspondence. Aside from liaising with clients, they must also perform clerical tasks, all while adhering to the company's policies and regulations.

What does a client services manager do?

A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.

Client services consultant vs client services manager salary

Client services consultants and client services managers have different pay scales, as shown below.

	Client Services Consultant	Client Services Manager
Average salary	$66,671	$78,439
Salary range	Between $40,000 And $109,000	Between $54,000 And $113,000
Highest paying City	Uniondale, NY	Washington, DC
Highest paying state	New York	New Jersey
Best paying company	Control Risks	McKinsey & Company Inc
Best paying industry	Technology	Technology

Differences between client services consultant and client services manager education

There are a few differences between a client services consultant and a client services manager in terms of educational background:

	Client Services Consultant	Client Services Manager
Most common degree	Bachelor's Degree, 72%	Bachelor's Degree, 72%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Client services consultant vs client services manager demographics

Here are the differences between client services consultants' and client services managers' demographics:

	Client Services Consultant	Client Services Manager
Average age	40	44
Gender ratio	Male, 47.9% Female, 52.1%	Male, 39.3% Female, 60.7%
Race ratio	Black or African American, 13.0% Unknown, 5.4% Hispanic or Latino, 18.4% Asian, 7.5% White, 55.0% American Indian and Alaska Native, 0.7%	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%
LGBT Percentage	7%	10%

Differences between client services consultant and client services manager duties and responsibilities

Client services consultant example responsibilities.

Manage 100+ clients every 4 weeks and engage in their advertising campaigns using 3 CRM systems.
Explain all the necessary features and benefits of owning a BMW to ensure individual sales are achieve.
Manage, document and track daily all technical inquiries using Salesforce.com.
Work with technical support as needed to effectively troubleshoot, analyze and resolve a client's concern and/or inquiry.
Provide guidance and troubleshoot project challenges during fielding.
Ensure accurate data integrity with the HRIS system database.

Client services manager example responsibilities.

Manage ITSM projects implementing ITIL best practices at client sites.
Manage BPO financial performance on a monthly basis staying within budget.
Use of CRM software, to manage numerous schedules of complex sales processes.
Manage accounts for existing and new partners; enter account and community information into SalesForce.
Create, implement and manage channel partner programs for a leading provider of security cloud solutions.
Manage a $400K infrastructure and telephony upgrade project for the implementation of a department-wide VoIP system.

Client services consultant vs client services manager skills

Common client services consultant skills

Customer Service, 77%
HR, 2%
Project Management, 1%
Payroll, 1%
Client Service, 1%
Client Satisfaction, 1%

Common client services manager skills

Customer Service, 15%
Client Service, 11%
Account Management, 6%
Client Facing, 5%
Project Management, 5%
Home Health, 4%

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Client Services Consultant
Client Services Consultant vs Client Services Manager

Updated January 8, 2025

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