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The differences between client services consultants and client support specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a client services consultant, becoming a client support specialist takes usually requires 1-2 years. Additionally, a client services consultant has an average salary of $66,671, which is higher than the $39,585 average annual salary of a client support specialist.
The top three skills for a client services consultant include customer service, HR and project management. The most important skills for a client support specialist are customer service, client support, and client service.
| Client Services Consultant | Client Support Specialist | |
| Yearly salary | $66,671 | $39,585 |
| Hourly rate | $32.05 | $19.03 |
| Growth rate | -4% | 10% |
| Number of jobs | 258,107 | 136,163 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 62% |
| Average age | 40 | 42 |
| Years of experience | 12 | 2 |
A client services consultant's role is to establish positive client relationships through efficient customer service assistance. Their responsibilities typically revolve around interacting with clients to identify their needs, answer inquiries, and handle issues and complaints, resolving them promptly and efficiently. There are also instances where they must offer products and services to secure sales, process payments, and perform calls and correspondence. Aside from liaising with clients, they must also perform clerical tasks, all while adhering to the company's policies and regulations.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Client services consultants and client support specialists have different pay scales, as shown below.
| Client Services Consultant | Client Support Specialist | |
| Average salary | $66,671 | $39,585 |
| Salary range | Between $40,000 And $109,000 | Between $29,000 And $53,000 |
| Highest paying City | Uniondale, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Control Risks | NTT Data International L.L.C. |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a client services consultant and a client support specialist in terms of educational background:
| Client Services Consultant | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between client services consultants' and client support specialists' demographics:
| Client Services Consultant | Client Support Specialist | |
| Average age | 40 | 42 |
| Gender ratio | Male, 47.9% Female, 52.1% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 13.0% Unknown, 5.4% Hispanic or Latino, 18.4% Asian, 7.5% White, 55.0% American Indian and Alaska Native, 0.7% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |