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The differences between client services consultants and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services consultant and a customer service clerk. Additionally, a client services consultant has an average salary of $66,671, which is higher than the $33,566 average annual salary of a customer service clerk.
The top three skills for a client services consultant include customer service, HR and project management. The most important skills for a customer service clerk are customer service, basic math, and front end.
| Client Services Consultant | Customer Service Clerk | |
| Yearly salary | $66,671 | $33,566 |
| Hourly rate | $32.05 | $16.14 |
| Growth rate | -4% | -4% |
| Number of jobs | 258,107 | 361,383 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | High School Diploma, 32% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client services consultant's role is to establish positive client relationships through efficient customer service assistance. Their responsibilities typically revolve around interacting with clients to identify their needs, answer inquiries, and handle issues and complaints, resolving them promptly and efficiently. There are also instances where they must offer products and services to secure sales, process payments, and perform calls and correspondence. Aside from liaising with clients, they must also perform clerical tasks, all while adhering to the company's policies and regulations.
A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.
Client services consultants and customer service clerks have different pay scales, as shown below.
| Client Services Consultant | Customer Service Clerk | |
| Average salary | $66,671 | $33,566 |
| Salary range | Between $40,000 And $109,000 | Between $26,000 And $42,000 |
| Highest paying City | Uniondale, NY | Anchorage, AK |
| Highest paying state | New York | Alaska |
| Best paying company | Control Risks | United States Courts |
| Best paying industry | Technology | Retail |
There are a few differences between a client services consultant and a customer service clerk in terms of educational background:
| Client Services Consultant | Customer Service Clerk | |
| Most common degree | Bachelor's Degree, 72% | High School Diploma, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client services consultants' and customer service clerks' demographics:
| Client Services Consultant | Customer Service Clerk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 47.9% Female, 52.1% | Male, 33.0% Female, 67.0% |
| Race ratio | Black or African American, 13.0% Unknown, 5.4% Hispanic or Latino, 18.4% Asian, 7.5% White, 55.0% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |