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The differences between client services managers and customer service-call center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a client services manager and a customer service-call center manager. Additionally, a client services manager has an average salary of $78,439, which is higher than the $33,476 average annual salary of a customer service-call center manager.
The top three skills for a client services manager include customer service, client service and account management. The most important skills for a customer service-call center manager are inbound calls, data entry, and customer care.
| Client Services Manager | Customer Service-Call Center Manager | |
| Yearly salary | $78,439 | $33,476 |
| Hourly rate | $37.71 | $16.09 |
| Growth rate | 6% | 6% |
| Number of jobs | 319,909 | 189,413 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | High School Diploma, 31% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.
A customer service/call center manager is responsible for monitoring the operations of a call center department, ensuring that the team members provide excellent customer service to the clients by responding quickly to their inquiries and concerns and providing immediate resolutions for complaints. Customer service/call center managers keep track of the staff's performance, analyzing metrics, and developing strategies to maximize productivity. They also assist the representatives in handling difficult calls and escalated complaints, authorizing refunds, and replacing products as needed. To perform these tasks, a customer service/call center manager must have excellent leadership and communication skills.
Client services managers and customer service-call center managers have different pay scales, as shown below.
| Client Services Manager | Customer Service-Call Center Manager | |
| Average salary | $78,439 | $33,476 |
| Salary range | Between $54,000 And $113,000 | Between $27,000 And $40,000 |
| Highest paying City | Washington, DC | Wallingford, CT |
| Highest paying state | New Jersey | Connecticut |
| Best paying company | McKinsey & Company Inc | CENTER FOR SIGHT |
| Best paying industry | Technology | Telecommunication |
There are a few differences between a client services manager and a customer service-call center manager in terms of educational background:
| Client Services Manager | Customer Service-Call Center Manager | |
| Most common degree | Bachelor's Degree, 72% | High School Diploma, 31% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between client services managers' and customer service-call center managers' demographics:
| Client Services Manager | Customer Service-Call Center Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 39.3% Female, 60.7% | Male, 29.3% Female, 70.7% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |