Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between client services managers and senior managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a client services manager and a senior manager. Additionally, a senior manager has an average salary of $118,906, which is higher than the $78,439 average annual salary of a client services manager.
The top three skills for a client services manager include customer service, client service and account management. The most important skills for a senior manager are analytics, project management, and portfolio.
| Client Services Manager | Senior Manager | |
| Yearly salary | $78,439 | $118,906 |
| Hourly rate | $37.71 | $57.17 |
| Growth rate | 6% | 6% |
| Number of jobs | 319,909 | 372,801 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 68% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.
A senior manager is responsible for directing the overall efficiency of business operations. Senior managers monitor the performance of the staff, improve operational strategies, identify business opportunities, allocate budgets and resources, present reports to senior management, set goals to drive results on increasing the company's revenues and profitability. Senior managers must coordinate with various operations departments to maintain good feedback for the company, meeting client's expectations, and delivering the best results. They should have excellent communication and leadership skills to handle team members, as well as managing their needs and concerns.
Client services managers and senior managers have different pay scales, as shown below.
| Client Services Manager | Senior Manager | |
| Average salary | $78,439 | $118,906 |
| Salary range | Between $54,000 And $113,000 | Between $86,000 And $163,000 |
| Highest paying City | Washington, DC | San Francisco, CA |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | McKinsey & Company Inc | Cornerstone Research |
| Best paying industry | Technology | Professional |
There are a few differences between a client services manager and a senior manager in terms of educational background:
| Client Services Manager | Senior Manager | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between client services managers' and senior managers' demographics:
| Client Services Manager | Senior Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 39.3% Female, 60.7% | Male, 67.5% Female, 32.5% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |