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The differences between client services managers and senior service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a client services manager, becoming a senior service manager takes usually requires 6-8 years. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $78,439 average annual salary of a client services manager.
The top three skills for a client services manager include customer service, client service and account management. The most important skills for a senior service manager are project management, client relationships, and business development.
| Client Services Manager | Senior Service Manager | |
| Yearly salary | $78,439 | $129,065 |
| Hourly rate | $37.71 | $62.05 |
| Growth rate | 6% | 16% |
| Number of jobs | 319,909 | 200,790 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 68% |
| Average age | 44 | 47 |
| Years of experience | 6 | 8 |
A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Client services managers and senior service managers have different pay scales, as shown below.
| Client Services Manager | Senior Service Manager | |
| Average salary | $78,439 | $129,065 |
| Salary range | Between $54,000 And $113,000 | Between $92,000 And $179,000 |
| Highest paying City | Washington, DC | San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | McKinsey & Company Inc | NVIDIA |
| Best paying industry | Technology | Professional |
There are a few differences between a client services manager and a senior service manager in terms of educational background:
| Client Services Manager | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Carnegie Mellon University |
Here are the differences between client services managers' and senior service managers' demographics:
| Client Services Manager | Senior Service Manager | |
| Average age | 44 | 47 |
| Gender ratio | Male, 39.3% Female, 60.7% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 11% |