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The differences between client support analysts and analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a client support analyst, becoming an analyst takes usually requires 2-4 years. Additionally, an analyst has an average salary of $73,007, which is higher than the $61,165 average annual salary of a client support analyst.
The top three skills for a client support analyst include customer service, client support and technical support. The most important skills for an analyst are customer service, troubleshoot, and data analysis.
| Client Support Analyst | Analyst | |
| Yearly salary | $61,165 | $73,007 |
| Hourly rate | $29.41 | $35.10 |
| Growth rate | 10% | 11% |
| Number of jobs | 112,734 | 253,138 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 67% |
| Average age | 42 | 44 |
| Years of experience | 2 | 4 |
A client support analyst is in charge of providing analytical services to optimize a company's customer support operations. They typically provide technical support through calls and correspondence, troubleshoot problems, diagnose technical issues, provide step-by-step solutions, or refer clients to other services. They may also perform clerical tasks such as maintaining records of all transactions, preparing and processing documents, answering inquiries, and updating databases. Moreover, a client support analyst must produce progress reports, coordinating with managers regularly.
Analysts are employees or individual contributors with a vast experience in a particular field that help the organization address challenges. They help the organization improve processes, policies, and other operations protocol by studying the current processes in place and determining the effectiveness of those processes. They also research industry trends and data to make sound inferences and recommendations on what the company should do to improve their numbers. Analysts recommend business solutions and often help the organization roll out these solutions. They ensure that the proposed action plans are effective and produce the desired results.
Client support analysts and analysts have different pay scales, as shown below.
| Client Support Analyst | Analyst | |
| Average salary | $61,165 | $73,007 |
| Salary range | Between $39,000 And $93,000 | Between $53,000 And $99,000 |
| Highest paying City | San Francisco, CA | Jersey City, NJ |
| Highest paying state | Rhode Island | New Jersey |
| Best paying company | Citi | The Citadel |
| Best paying industry | Technology | Technology |
There are a few differences between a client support analyst and an analyst in terms of educational background:
| Client Support Analyst | Analyst | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | Stanford University | Northwestern University |
Here are the differences between client support analysts' and analysts' demographics:
| Client Support Analyst | Analyst | |
| Average age | 42 | 44 |
| Gender ratio | Male, 61.6% Female, 38.4% | Male, 52.4% Female, 47.6% |
| Race ratio | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 12.5% White, 54.4% American Indian and Alaska Native, 0.4% | Black or African American, 7.4% Unknown, 4.4% Hispanic or Latino, 8.5% Asian, 14.3% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 12% |