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The differences between client support analysts and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client support analyst and a support lead. Additionally, a support lead has an average salary of $86,816, which is higher than the $61,165 average annual salary of a client support analyst.
The top three skills for a client support analyst include customer service, client support and technical support. The most important skills for a support lead are customer service, cash management, and POS.
| Client Support Analyst | Support Lead | |
| Yearly salary | $61,165 | $86,816 |
| Hourly rate | $29.41 | $41.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 112,734 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A client support analyst is in charge of providing analytical services to optimize a company's customer support operations. They typically provide technical support through calls and correspondence, troubleshoot problems, diagnose technical issues, provide step-by-step solutions, or refer clients to other services. They may also perform clerical tasks such as maintaining records of all transactions, preparing and processing documents, answering inquiries, and updating databases. Moreover, a client support analyst must produce progress reports, coordinating with managers regularly.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Client support analysts and support leads have different pay scales, as shown below.
| Client Support Analyst | Support Lead | |
| Average salary | $61,165 | $86,816 |
| Salary range | Between $39,000 And $93,000 | Between $63,000 And $118,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Rhode Island | California |
| Best paying company | Citi | Apple |
| Best paying industry | Technology | - |
There are a few differences between a client support analyst and a support lead in terms of educational background:
| Client Support Analyst | Support Lead | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between client support analysts' and support leads' demographics:
| Client Support Analyst | Support Lead | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.6% Female, 38.4% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 12.5% White, 54.4% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |