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Client technical analyst vs support analyst

The differences between client technical analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client technical analyst and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $74,846 average annual salary of a client technical analyst.

The top three skills for a client technical analyst include customer service, technical support and SQL. The most important skills for a support analyst are customer service, troubleshoot, and technical support.

Client technical analyst vs support analyst overview

Client Technical AnalystSupport Analyst
Yearly salary$74,846$75,989
Hourly rate$35.98$36.53
Growth rate10%10%
Number of jobs137,299107,039
Job satisfaction--
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 62%
Average age4242
Years of experience22

Client technical analyst vs support analyst salary

Client technical analysts and support analysts have different pay scales, as shown below.

Client Technical AnalystSupport Analyst
Average salary$74,846$75,989
Salary rangeBetween $53,000 And $104,000Between $50,000 And $114,000
Highest paying CitySan Francisco, CAJersey City, NJ
Highest paying stateMichiganNew Jersey
Best paying companyWestern Alliance BankThe Citadel
Best paying industryFinanceFinance

Differences between client technical analyst and support analyst education

There are a few differences between a client technical analyst and a support analyst in terms of educational background:

Client Technical AnalystSupport Analyst
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 62%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Client technical analyst vs support analyst demographics

Here are the differences between client technical analysts' and support analysts' demographics:

Client Technical AnalystSupport Analyst
Average age4242
Gender ratioMale, 67.9% Female, 32.1%Male, 63.1% Female, 36.9%
Race ratioBlack or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 12.1% White, 54.8% American Indian and Alaska Native, 0.4%Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between client technical analyst and support analyst duties and responsibilities

Client technical analyst example responsibilities.

  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Install of all windows OS.
  • Work on WLAN and LAN's.
  • Support and configure Siemens VoIP phone systems
  • Write troubleshooting documentation for NOC support.
  • Log and maintain call information on a Unix proprietary system.
  • Show more

Support analyst example responsibilities.

  • Manage support activities in the CRM.
  • Assist customers with configuring routers, high speed DSL modems, and cable broadband modems to achieve VoIP registrations and connectivity.
  • Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
  • Develop client case reports and dashboards within Salesforce CRM.
  • Create web pages (HTML and PDF) for intranet.
  • Perform hardware installations for LAN connection.
  • Show more

Client technical analyst vs support analyst skills

Common client technical analyst skills
  • Customer Service, 20%
  • Technical Support, 13%
  • SQL, 9%
  • Customer Satisfaction, 8%
  • Client Issues, 6%
  • LAN, 3%
Common support analyst skills
  • Customer Service, 16%
  • Troubleshoot, 7%
  • Technical Support, 5%
  • Application Support, 5%
  • Patients, 4%
  • Issue Resolution, 4%

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