Residential Shift Supervisor PM 2:30 pm to 10:30 pm
Archdiocese of San Antonio 3.3
Remote job
Work days: Monday thru FridayWork hours: 2:30 p.m. to 10:30 p.m.Location: 1115 Mission Rd., San Antonio, TX 78210
Mission: Seton Home works to break the cycle of abuse and poverty by providing a caring home, education, and support services necessary to transform the lives of pregnant and parenting teen mothers and their children.
Summary:
The Supervisor is responsible for providing operational oversight of the residential program. The Supervisor oversees the delivery of quality trauma informed services to adolescent teen mothers and their children while maintaining compliance with agency and state policies and procedures. The Supervisor is responsible for the direct supervision of the Teen Parent Specialist who provide 24/7 guidance, supervision and interaction with the youth residing at Seton Home. This position is responsible for recruitment, hiring and training of all staff under their supervision.
Position Responsibilities:
* The Shelter Supervisor will be responsible for recruitment, interviewing, hiring and training new employees under their supervision and will make recommendations for termination.
*Communicate daily expectations to staff as it relates to our program and accomplishing program goals in a 1:1 and group setting.
*Review treatment, support and safety plans and ensure staff in ratio is informed. Follow up in verbal and written communication to ensure staff assigned complete actions necessary.
*Lead staff efforts in teaching clients with program goals that currently include: socialization, parenting, coping skills, academic, independent living, problem solving and personal hygiene to maximize parenting and life skill development and independent living.
Supervise Teen Parent Specialist(s) by providing monthly supportive supervision and timely feedback regarding work habits, communication, client wellbeing and work place safety.
*Daily observation and evaluation of buildings, grounds, equipment, staff, children, vehicle and other program resources and address issues in a timely manner.
Responsible for monitoring Teen Parent Specialist's documentation of services provided through Seton Home's contracted agency's database system and maintaining compliance with the program's provider manual
Ensure records of basic needs, clothing and personal hygiene items are updated in an accurate and timely manner and maintained in client physical and electronic case files, in collaboration with the Resource Coordinator
Create weekly community meeting announcements to promote achievements, upcoming events, teaching opportunities and other announcements for both staff and clients
Review and manage staff schedules and assignments and ensure proper coverage off-campus activities and/or appointments
Coordinate staff development days and ensure staff are up-to-date and in compliance with training requirements; Coordinating with the Training Dept. as necessary
Maintain an on-call rotation with other shift supervisor and Program Director; to include unannounced monitoring physical-visits to the campus
Attend outreach and informational events on behalf of Seton Home, in rotation with the other program team members
Know the procedures for and monitor proper administration of medication. Conduct weekly medication administration log audits and track/address errors via email or disciplinary action form, as needed.
Conduct daily transition meetings with staff members coming and leaving the cottage
Assist in the development and implementation of client Plans of Service and Safety Support Plans
Ensure that Teen Parent Specialists implement the daily routine and follow the daily schedule.
Provide program orientation to new intakes and new hires
Communicate staff performance with Program Director.
Ensure staff is compliant with daily documentation requirements as outlined in DFPS Minimum Standards; Review and sign Progress Notes and Incident Reports daily at the start and end of your shift for accuracy.
Maintain a positive team environment
Communicate staff performance with Program Director.
Must be available to come in on weekends or after hours based on agency's needs.
Have and maintain knowledge of Minimum Standards for General Residential Operations and Texas Child Centered Care; Ensure minimum standard requirements are followed and reporting non-compliance or serious incidents to the proper personnel
Acts as role model for appropriate behaviors, attitudes, social skills and self-care.
Must be sensitive to the service population's cultural and socioeconomic characteristics.
Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others.
Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
As a Seton Home employee, attendance and successful completion of New Employee Orientation and Training is mandated for the position. The inability to meet this requirement will conclude employment with the Agency.
Other duties as assigned by Program Director or VP of Programs.
Competencies:
Competency Description
Advocacy Ability to support and engage in behavior that addresses systemic barriers and issues facing others,
which may take place in a fast paced environment.
Communication Ability to effectively share information and ideas of various degree of difficulty and sensitivity through
different means of communication and to diverse audiences. (Verbal and/or written)
Leadership Ability to exhibit behavior and skills that contribute to superior performance by motivating others to
become engaged and take action.
Managing Change Ability to be flexible during changing conditions while maintaining commitment to excellence in an
effort to meet team objectives.
Performance Management Ability to coach, set expectations, provide feedback, track progress, address performance concerns,
and provide recognition for set objectives.
Requirements
Minimum Qualifications:
Education
Associate degree in a behavioral science, Education, Management required. Bachelor's Degree preferred.
Minimum of High School Diploma with at least 5 years of proven increase in Job Responsibilities.
* Experience
* Minimum of 2 years' experience in Non-Profit, Child Welfare or Social Services setting with at least 1 year of experience in supervising others and/or managing teams.
License and Credentials
Reliable transportation
Valid driver license
Valid vehicle insurance
Minimum Knowledge and Skills:
Extensive working knowledge of trauma informed care
Experience with computer software, tablets in Microsoft Suites
A solid grasp of managing teams
Must be detail oriented, organized, self-motivated, work well independently and on a team;
Must have good written and verbal skills;
Must have good critical thinking and problem solving skills.
Travel Requirements:
Travel requirements for the position includes _20___% local and __0__% overnight.
Physical Requirements:
The position requires the following physical demands in the frequency noted.
C = Constantly (2/3 or more of the time) O = Occasionally (Up to 1/3 of the time)
F = Frequently (From 1/3 to 2/3 of the time) R = Rarely (less than on hour per week)
Salary Description
$50,000 annually
$50k yearly 8d ago
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Associate Manager, Sales Strategy & Planning
Doordash 4.4
Remote job
About the Team
The People Team's Sales Strategy & Operations function plays a critical role in aligning SevenRooms' and DoorDash's commercial strategies with how we reward and motivate our go-to-market teams. We design and operationalize Sales Incentive Plans (SIPs) that drive business performance, ensure fairness and compliance, and empower our sales organization to reach its full potential. Our team partners cross-functionally with Legal, Compliance, Payroll, Finance, and GTM leadership to create programs that are equitable, data-driven, and scalable.
About the Role
As an Associate Manager, Sales Strategy & Planning, you'll own the end-to-end design, implementation, and governance of our global SevenRooms' Sales Incentive Plans. You'll translate business objectives into effective compensation structures, ensuring they are strategic, compliant, and operationally sound. In this role, you'll collaborate closely with cross-functional partners to develop incentive programs that motivate performance, balance cost, and support organizational growth. You'll also lead and mentor our Senior Commission Analyst-helping build analytical excellence, operational rigor, and a culture of continuous improvement within the team.
You're excited about this opportunity because you will…
Own Plan Design and Governance. Lead the development and annual refresh of all Sales Incentive Plans across segments and roles, ensuring alignment to business strategy and pay philosophy.
Partner Cross-Functionally. Work with Legal, Compliance, Payroll, Finance, and GTM leaders to review, implement, and maintain strong incentive governance frameworks.
Model and Analyze Performance. Build and maintain models to forecast cost, attainment, and payout scenarios; provide data-driven insights that inform plan effectiveness.
Operationalize Programs. Oversee plan documentation, communication, and change management to ensure clear understanding and flawless execution.
Manage and Develop Talent. Lead and coach a Senior Commission Analyst, supporting prioritization, professional growth, and excellence in plan administration.
Drive Continuous Improvement. Identify opportunities to automate, streamline, and enhance the accuracy and scalability of sales comp processes and reporting.
Ensure Compliance and Audit Readiness. Maintain documentation and partner with internal teams on audits and control requirements.
We're excited about you because…
You're highly analytical, with advanced Excel or Google Sheets skills (nested formulas, pivot tables, modeling).
You have 5-7 years of experience in Sales Strategy, Sales Operations, Finance, or People Analytics-ideally with direct experience in sales compensation design or management.
You're an excellent communicator who can distill complex data into clear insights and influence senior stakeholders.
You're comfortable managing projects end-to-end and collaborating across multiple functions in a fast-paced, evolving environment.
You bring experience leading or mentoring others and fostering analytical and operational excellence.
You have experience with CRM or sales comp tools such as Salesforce, Anaplan, etc
You're proactive, detail-oriented, and motivated by driving alignment between business performance and people outcomes.
You have an understanding of SaaS or recurring revenue models and pay-mix structures.
You have strong presentation skills; ability to build and communicate executive-ready analyses.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado.$105,400-$155,000 USDAbout DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
$105.4k-155k yearly Auto-Apply 1d ago
Case Manager Supervisor - Hennepin County
Fraser 4.3
Remote job
Fraser is looking for a Case Management Supervisor to support the Hennepin County CADI & DD team! We seek someone that is organized, has the ability to multitask and prioritize competing demands, has consultative skills to address staff or client concerns, and someone who values a team approach and relationship building.
Responsibilities:
The Supervisor is responsible for 1:1 consultation, overseeing day to day operations, completing staff performance evaluations, assisting with onboarding and training of new staff, assisting with recruitment and hiring in collaboration with Human Resources and Operations, providing management of caseloads and transfers of clients, and working in collaboration with the Case Manager Program Managers.
The Supervisor will also perform case management duties in the absence of a Case Manager as requested, will routinely conduct quality assurance internal file audits for the staff supervised to assure compliance, and routinely observe, evaluate and monitor service delivery methods to assure services are provided in a person-centered manner.
Location and Schedule:
This position is salaried exempt, working Monday - Friday during standard business hours at Fraser Bloomington and virtual office. Supervisors are expected to work in the office at least 2 days per week and can work remotely up to 3 days per week.
Supervisors meet with their staff 1:1 on a weekly basis (virtually or in person); once per month this meeting must be conducted in person.
Supervisors meet with their teams monthly (virtually or in person); meetings must be attended in person at least once every two months.
The salary range for this position is $70,000 - $73,000.
Requirements:
* BA/BS in social work, special education, psychology, nursing, or other human services related fields required. If degree is in social work, licensure is required.
* One year of experience providing social work services in a public or private social service agency required.
* At least one year of experience in the education or treatment of persons with developmental disabilities or related conditions (QDDP qualified).
* Minimum of two years of experience in case management required, supervisory/managerial experience preferred.
* Ability to pass DHS background study required.
* Excellent communication skills, in both verbal and written English.
* Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self-awareness and reflection
* Basic mathematical skills, with the ability to develop and monitor budgets, interpret accounting reports, and prepare accurate billing information.
* Ability to understand, implement, and supervise employees according to all related regulations, policies, and procedures.
Fraser is an Affirmative Action and Equal Opportunity Employer.
Diversity, Inclusion, and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.
If you are having trouble applying or have questions, please contact Fraser HR at ******************. If you have successfully submitted your application, you will get a confirmation email. If you do not receive the confirmation email, please check your junk/spam folders, then contact us as we may not have received your application. Thank you for considering Fraser!
$70k-73k yearly Easy Apply 1d ago
Project Manager II: Late Phase Oncology; ISR/CO Study Manager (Sponsor Dedicated/ US Remote)
Syneos Health, Inc.
Remote job
Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.
Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE
Why Syneos Health
* We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
* We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
* We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.
Job Responsibilities
Project Manager II: Late Phase Oncology; ISR/CO Study Manager (Sponsor Dedicated/ US Remote)
Make an Impact Where It Matters Most
Are you an experienced ISR/CO Study Manager ready for a role where your expertise directly accelerates meaningful oncology research? At Syneos Health, you'll step into a high‑visibility, sponsor‑dedicated position supporting a large portfolio of Investigator Sponsored Research (ISR) and collaborative (CO) studies. You'll partner closely with Medical Affairs and principal investigators to drive studies to completion and support their path to publication.
This isn't traditional project management-this is customer‑facing scientific study management at scale, where strong communication, organization, and oncology expertise truly matter.
What You'll Own & Lead:
ISR/CO Study Oversight & Execution
* Manage a high volume of global ISR and collaborative studies, ensuring compliance, scientific integrity, and timely progression.
* Serve as the primary operational contact for principal investigators and study teams, providing ongoing support from start‑up through completion.
* Ensure accurate tracking of study status, milestones, documentation, and deliverables across the ISR/CO portfolio.
* Partner with Medical Affairs to facilitate study progress, troubleshoot issues, and remove barriers to execution.
* Support investigators through the publication process, including data requests, review timelines, and coordination with internal stakeholders.
Financial & Risk Management
* Oversee study budgets, financial tracking, and forecasting for assigned ISR/CO programs.
* Monitor potential risks related to funding, operations, timelines, and compliance; escalate and mitigate proactively.
* Review and approve site/vendor invoices and support client billing with accuracy and accountability.
Client, Investigator & Cross‑Functional Partnership
* Represent Syneos Health as a key point of contact in this high‑visibility, customer‑facing role.
* Build strong working relationships with Medical Affairs, sponsors, and investigators to ensure alignment and clarity of expectations.
* Lead internal/external meetings with confidence-driving communication, organization, and follow‑through.
Training, Knowledge & Thought Support
* Participate in protocol‑specific onboarding and study‑related training.
* Continue to deepen your expertise in oncology and late‑phase research.
* Share knowledge and best practices with peers and cross‑functional teams to elevate study execution standards.
What You Bring:
* MUST HAVE: Prior experience managing ISR/CO studies within a pharmaceutical or CRO environment.
* Oncology experience required, ideally late‑phase.
* Strong understanding of ICH GCP, ethics, regulatory expectations, and clinical research operations.
* Exceptional communication, organization, and time management skills-this role is highly visible and investigator‑facing.
* Ability to manage multiple simultaneous studies, prioritize effectively, and work independently.
* Proficiency in MS Office and comfort working in a dynamic, fast‑paced environment.
Why This Role Rocks:
A uniquely collaborative environment where your voice and expertise are valued.
Opportunities for ongoing learning, mentorship, and career growth.
High visibility with both sponsor and investigators.
Direct impact on meaningful oncology research and scientific publications that reach patients worldwide.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.
Salary Range:
$95,000.00 - $175,700.00
The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role.
Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
***************************
Additional Information
Tasks, duties, and responsibilities as listed in this are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
$95k-175.7k yearly 12d ago
Case Manager Supervisor - Hennepin County
Bloomington 3.6
Remote job
Fraser is looking for a Case Management Supervisor to support the Hennepin County CADI & DD team! We seek someone that is organized, has the ability to multitask and prioritize competing demands, has consultative skills to address staff or client concerns, and someone who values a team approach and relationship building.
Responsibilities:
The Supervisor is responsible for 1:1 consultation, overseeing day to day operations, completing staff performance evaluations, assisting with onboarding and training of new staff, assisting with recruitment and hiring in collaboration with Human Resources and Operations, providing management of caseloads and transfers of clients, and working in collaboration with the Case Manager Program Managers.
The Supervisor will also perform case management duties in the absence of a Case Manager as requested, will routinely conduct quality assurance internal file audits for the staff supervised to assure compliance, and routinely observe, evaluate and monitor service delivery methods to assure services are provided in a person-centered manner.
Location and Schedule:
This position is salaried exempt, working Monday - Friday during standard business hours at Fraser Bloomington and virtual office. Supervisors are expected to work in the office at least 2 days per week and can work remotely up to 3 days per week.
Supervisors meet with their staff 1:1 on a weekly basis (virtually or in person); once per month this meeting must be conducted in person.
Supervisors meet with their teams monthly (virtually or in person); meetings must be attended in person at least once every two months.
The salary range for this position is $70,000 - $73,000.
Requirements:
BA/BS in social work, special education, psychology, nursing, or other human services related fields required. If degree is in social work, licensure is required.
One year of experience providing social work services in a public or private social service agency required.
At least one year of experience in the education or treatment of persons with developmental disabilities or related conditions (QDDP qualified).
Minimum of two years of experience in case management required, supervisory/managerial experience preferred.
Ability to pass DHS background study required.
Excellent communication skills, in both verbal and written English.
Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self-awareness and reflection
Basic mathematical skills, with the ability to develop and monitor budgets, interpret accounting reports, and prepare accurate billing information.
Ability to understand, implement, and supervise employees according to all related regulations, policies, and procedures.
Fraser is an Affirmative Action and Equal Opportunity Employer.
Diversity, Inclusion, and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.
If you are having trouble applying or have questions, please contact Fraser HR at ******************. If you have successfully submitted your application, you will get a confirmation email. If you do not receive the confirmation email, please check your junk/spam folders, then contact us as we may not have received your application. Thank you for considering Fraser!
$70k-73k yearly Easy Apply 1d ago
Shop Your Way - Partner Success Manager
Shop Your Way
Remote job
Do you consider yourself an innovator, a builder, a game-changer? Do you have what it takes to transform the payments, loyalty, and commerce space? Do you want to help develop and scale truly “never been done before” services and technologies? If yes, then we want to hear from you at Shop Your Way
SYW OverviewShop Your Way (“SYW”) is a high-growth FinTech and e-Commerce enablement platform that leverages a proprietary technology infrastructure to service some of the largest and most innovative brands in America. SYW powers multiple business and consumer services, including SYW Rewards and the SYW Mastercard, along with a leading mobile app and digital destination.
When bundled together as part of our Pay Your Way (“PYW”) service, we have a truly differentiated loyalty + credit solution for our business partners and their customers, without the hassle of setting up a direct credit relationship with a bank or underwriter. This integrated module makes it easy for Partners of any size to improve their conversions, drive new revenue, save on transaction and payment costs, and create more repeat business.
Today, we're providing this “loyalty-card as a service” to Raise (gift cards) and Way (mobility) - two of the “Andreessen Horowitz Top 50 Marketplaces” - and other national brands. Now, we're expanding our offering to include other new application services while also unlocking new channels. SYW is at an exciting inflection point, built for scale and driving growth.
Key Highlights include:● Recent investment of +$30M of “growth capital” from Private Equity / Hedge Fund sponsor● Long-term strategic partnership with Citibank powering a multi-billion dollar credit portfolio● Compelling pipeline of New Business Development initiatives, focused on SYW 5321 Card Externalization (“loyalty-card as a service”)● Proprietary, best-in-class loyalty and data technology platform built to power $10+ billion of partner business● A sizable (9 million active) yet hyper local member base of active shoppers● A valuable rewards currency, with more new places to burn - from gift cards to sports media to parking, car wash, electrical vehicle charging to crypto and ETFs● A multi-tender, proprietary “wallet” with rewards, gift cards, and credit● Platform can be white-labeled and quickly integrated into existing retail and loyalty systems *************************
Pay Your Way: Payments as a ServicePay Your Way (“PYW”) - a business unit, B2B(2C) product and platform inside SYW - is a new Credit-as-a-Service offering for Merchants, Digital Marketplaces, and more that want an embedded credit offering without the hassle of setting up a direct credit relationship with a bank or underwriter. We make it easy for Partners of any size to improve their conversions, drive new revenue, save on transaction and payment costs, and create more repeat business.
Our existing partnerships with clients such as Citibank, Raise.com, and others make the next generation of loyalty and credit a reality. Built on the latest technology, our roadmap has laid the foundation to enable innovation and growth for years to come.
Role Summary: Manager, Partner/Client Success
The PYW Credit-as-a-Service team is looking for a Manager of Partner/Client Success, who can be a foundational asset to the Business team. This role is designed to provide account level support to partners as our ecosystem expands. Key Responsibilities:
As a Client Success/Account Manager, you will be responsible for developing strong relationships with your clients, deeply understanding your clients credit objectives, creating and executing on strategic business plans to achieve those objectives, and ultimately maximizing the business opportunity for your clients and PYW.
You will partner with Sales and Sales Operations to deliver effectively and efficiently on business plans and performance solutions.
Client growth and retention will be key performance indicators of your role.
Strive for client retention through identifying their needs and work to establish strong relationships with them.
Prove value to our clients by proactively and consistently demonstrating the value and benefits of partnering with PYW through compelling stories and actionable data, insights, and ensuring the relationship is viewed by the client as indispensable and irreplaceable.
Gain a deep understanding of our clients' business goals and leverage data and prescriptive solutions to define and implement a strategic and tactical plan to achieve client's goals.
Lead client business reviews and communicate performance optimizations recommended along with the planned road map.
You Are:
Someone who builds strong customer relationships and delivers customer-centric solutions.
Highly motivated and passionate in driving results for your clients.
Able to understand client business goals and translate them into successful customer-centric campaign strategies.
Sales-oriented with strong negotiation and influencing skills that can be used internally and externally to achieve your KPIs.
Analytically minded and a strategic and creative thinker who understands business problems, can identify opportunities, and can effectively speak to and understand relevant data and trends.
Experience And Education:
Bachelor's Degree
3+ years of account management experience, managing high value relationships, driving strategic learning agendas, and owning client relationships & communication.
Compelling data-backed storytelling and recommendations and experience managing forecasts and achieving goals.
$30k-44k yearly est. Auto-Apply 60d+ ago
Manager, Associate Hospital Sales
ICU Medical Inc. 4.8
Remote job
Reporting to the Director of Commercial Operations & Strategy, the Manager, Associate Hospital Sales is responsible for leading and developing a team of Associate Hospital Sales Representatives. The primary responsibilities include the hiring, coaching, and development of Associate Hospital Sales Representatives to “field sales readiness,” while directing sales activities through a complex medical device sales process associated with driving growth in the respective region. This position increases revenue and profitability by expanding utilization of ICU Medical products throughout existing accounts. In addition, the Manager, Associate Hospital Sales must direct representatives to extend relationships into new accounts to increase year over year growth while working cross functionally with Field Sales, Marketing, Contract Marketing, Finance, Customer Care, and Services; and seek ways to inform the business.
Essential Duties & Responsibilities
Hire, coach, and develop Associate Hospital Sales Representatives to be field sales ready. Manage key performance indicators, including but not limited to: sales and margin targets, new business growth, progression in sales process, funnel performance/accuracy.
Create and regularly monitor annual development plans for sales representatives to drive continuous improvement, while ensuring proper adherence to corporate policies, guidelines, operating rules, and budgets. Target team performance, obstacles, needs, marketing trend information, and competitive pressures.
Meet or exceed sales forecasts for assigned regions while ensuring appropriate profit margins are maintained. Develop and grow ICU Medical's Infusion Therapy, Device, and Oncology businesses with existing customers while continually cultivating new customers for our products.
Drive the creation and execution of successful selling strategies, creating detailed tactical action plans to drive share gain and standardization at strategic/key accounts by thoroughly understanding account competitive positions, buying influencers, key clinical differentiators, and customer service/support expectations.
Drive the development and management of a robust/accurate opportunity pipeline sufficient to achieve annual top line growth targets. Ensure consistency of sales and reporting expectations, including but not limited to pre-call plans, detailed contract management, quotations, communication/tracking, and project stage management.
Work closely with the Marketing team on tactical and strategic marketing programs to drive brand recognition, image, and sales by participating in industry tradeshows & conferences, and managing field-level execution of tactical marketing programs.
Proactively gather and report important VOC on clinical, application, and market trends-as well as competitor activity-to help drive future initiatives and priorities, including product development and strategic marketing.
Work on special assignments as they arise.
Develop and facilitate execution of strategic initiatives that align sales efforts with Company and regional targets, drive sales and, improves the sales effectiveness of the Associate Hospital Sales Representatives
Consistently demonstrate understanding of the industry and foster this understanding with Associate Hospital Sales Representatives
Facilitate ICU customer success under challenging market conditions
Work cross functionally and maintain strong relationships with Sales Leadership, internal and external stakeholders
Know the strengths and weaknesses of competing products in the market and how to position ICU Medical's offerings against them clinically
Knowledge & Skills
Proven success closing complex, multi-shareholder deals in the US Acute Care Hospital market required
Field Trainer experience preferred
Self-motivated, energetic, professional, and able to perform job duties with minimal supervision
Proven ability to drive sales growth and deliver results through process-oriented data-driven continuous improvement tools and methods (sales funnel process, gap analysis, value selling, etc.)
Ability to work cross functionally across multiple departments/divisions
Strong leadership and coaching skills with the ability to lead and develop a team
Able to multitask in a fast-paced environment
Excellent verbal, written and presentation skills
Highly proficient in CRM, Excel, Word, PowerPoint, and Outlook
Minimum Qualifications, Education & Experience
Must be at least 18 years of age
Bachelor's degree from an accredited college or university is required
Minimum 5 years of sales experience in the Medical Device industry with a proven track record of sales growth
Position requires active and current compliance with all credentialing requirements, including COVID-19 vaccination, to perform the essential function of your role at customer locations.
Work Environment
This is largely a sedentary role
This job operates in a professional office environment and routinely uses standard office equipment
Work may be performed on-site at customer locations.
While performing the duties of this job, the employee may be required to sit, stand and walk for long periods of time; depending on the needs of a customer
As part of the scope of employment, the employee must hold a valid driver's license as well as comply and meet the requirements set forth in the Authorized Driver Policy to drive on behalf of the company.
Typically requires travel more than 50% of the time
$43k-51k yearly est. Auto-Apply 16d ago
Project Manager II: Late Phase Oncology; ISR/CO Study Manager (Sponsor Dedicated/ US Remote)
Syneos Health Clinical Lab
Remote job
Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.
Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.
Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE
Why Syneos Health
We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.
Job Responsibilities
Project Manager II: Late Phase Oncology; ISR/CO Study Manager (Sponsor Dedicated/ US Remote) Make an Impact Where It Matters Most
Are you an experienced ISR/CO Study Manager ready for a role where your expertise directly accelerates meaningful oncology research? At Syneos Health, you'll step into a high‑visibility, sponsor‑dedicated position supporting a large portfolio of Investigator Sponsored Research (ISR) and collaborative (CO) studies. You'll partner closely with Medical Affairs and principal investigators to drive studies to completion and support their path to publication.
This isn't traditional project management-this is customer‑facing scientific study management at scale, where strong communication, organization, and oncology expertise truly matter.
What You'll Own & Lead:
🔹 ISR/CO Study Oversight & Execution
Manage a high volume of global ISR and collaborative studies, ensuring compliance, scientific integrity, and timely progression.
Serve as the primary operational contact for principal investigators and study teams, providing ongoing support from start‑up through completion.
Ensure accurate tracking of study status, milestones, documentation, and deliverables across the ISR/CO portfolio.
Partner with Medical Affairs to facilitate study progress, troubleshoot issues, and remove barriers to execution.
Support investigators through the publication process, including data requests, review timelines, and coordination with internal stakeholders.
🔹 Financial & Risk Management
Oversee study budgets, financial tracking, and forecasting for assigned ISR/CO programs.
Monitor potential risks related to funding, operations, timelines, and compliance; escalate and mitigate proactively.
Review and approve site/vendor invoices and support client billing with accuracy and accountability.
🔹 Client, Investigator & Cross‑Functional Partnership
Represent Syneos Health as a key point of contact in this high‑visibility, customer‑facing role.
Build strong working relationships with Medical Affairs, sponsors, and investigators to ensure alignment and clarity of expectations.
Lead internal/external meetings with confidence-driving communication, organization, and follow‑through.
🔹 Training, Knowledge & Thought Support
Participate in protocol‑specific onboarding and study‑related training.
Continue to deepen your expertise in oncology and late‑phase research.
Share knowledge and best practices with peers and cross‑functional teams to elevate study execution standards.
What You Bring:
MUST HAVE: Prior experience managing ISR/CO studies within a pharmaceutical or CRO environment.
Oncology experience required, ideally late‑phase.
Strong understanding of ICH GCP, ethics, regulatory expectations, and clinical research operations.
Exceptional communication, organization, and time management skills-this role is highly visible and investigator‑facing.
Ability to manage multiple simultaneous studies, prioritize effectively, and work independently.
Proficiency in MS Office and comfort working in a dynamic, fast‑paced environment.
Why This Role Rocks:
✨ A uniquely collaborative environment where your voice and expertise are valued.
✨ Opportunities for ongoing learning, mentorship, and career growth.
✨ High visibility with both sponsor and investigators.
✨ Direct impact on meaningful oncology research and scientific publications that reach patients worldwide.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.
Salary Range:
$95,000.00 - $175,700.00
The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role.
Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
***************************
Additional Information
Tasks, duties, and responsibilities as listed in this are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
$47k-89k yearly est. Auto-Apply 13d ago
Complaints Department Manager - US Remote
Motorola Solutions 4.5
Remote job
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewWe are seeking a highly organized and experienced individual to join our organization as a Complaints Department Manager. In this role, you will be responsible for leading and managing a team of complaint resolution specialists, ensuring the efficient handling and resolution of customer complaints. The ideal candidate will possess excellent leadership skills, strong knowledge of complaint management processes, and a customer-centric mindset.
Job Description
NOTE: This position is a remote position and candidates can be located anywhere in the US.
Responsibilities:
Lead and supervise a team of complaint resolution specialists, providing guidance, support, and coaching to ensure the highest quality of customer service.
Monitor team performance metrics, such as response time, resolution time, and customer satisfaction ratings, and implement strategies to improve team efficiency and effectiveness.
Act as the escalation point for complex or sensitive complaints, providing guidance and assistance to team members in resolving challenging issues.
Collaborate with other departments to identify and address systemic issues that contribute to customer complaints, proposing and implementing process improvements as needed.
Conduct regular team meetings to communicate updates, share best practices, and foster a positive and collaborative team environment.
Develop and maintain standard operating procedures (SOPs) for complaint handling, ensuring compliance with relevant regulations and industry best practices.
Stay up-to-date with industry trends and best practices in complaint management, recommending and implementing changes to enhance the department's effectiveness.
Provide regular reports to management, highlighting key performance indicators, areas for improvement, and recommendations for enhancing customer satisfaction.
Collaborate with other team leads and managers to communicate trends in issues and complaints
Preferred Qualifications:
High School Diploma or equivalent
Minimum 2 years management experience
Proven experience in a leadership or supervisory role, preferably in a complaints or customer service department.
Strong knowledge of complaint management processes, procedures, and best practices.
Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, team members, and stakeholders at all levels.
Strong problem-solving and decision-making abilities, with a focus on achieving positive outcomes for customers and the organization.
Ability to manage and prioritize multiple tasks and projects in a fast-paced environment.
Proficiency in using complaint management software or CRM systems.
Knowledge of relevant laws, regulations, and industry standards related to complaint management.
Previous experience in training and coaching team members on complaint handling and customer service.
Target Base Salary Range: $50,000 - $60,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-NJ1
#LI-REMOTE
Basic Requirements
2 Years of Repossession Complaints
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
$50k-60k yearly Auto-Apply 2d ago
Senior Refuel Floor Specialist (Project Manager / Lead TD)
GE Vernova
Remote job
SummaryCome and join our powerful, unified force with the energy to change the world. Our mission is BIG. Our TRANSFORMATION is key - bringing the right businesses together to LEAD the ENERGY TRANSITION. Our TEAM is ready. The Senior Refuel Floor Specialist (Project Manager / Lead TD) will provide direct supervision of Boiling Water Reactor (BWR) Refuel Floor maintenance activities, including Reactor Disassembly, Reassembly, an In Vessel Maintenance. This individual will support the safe execution of complex projects and activities involving BWR 2-6 Refuel Floor outages in a supervisory and/or project manager role and off-outage scope.Job Description
Roles and Responsibilities
Including But Not Limited To:
Provide direct supervision of union and non-union personnel performing activities related to BWR Refuel Floor outage maintenance work.
Provide project delivery planning leadership and rigor. Transition planning, risk identification, risk mitigation, and contingency planning.
Responsible for leading and coaching multi-disciplined and multi-cultural teams composed of GEH and contingent worker personnel, including craft labor.
Support the development of commercial proposals by providing technical input on labor quantity, labor hours, tooling, and logistics.
Establish trusting relationships and interact effectively with senior level customer and supplier management on commercial, execution, technical, and compliance issues.
Support Product Line activities including proposal development, product development, growth initiatives, and training development & delivery as business needs dictate.
Provide Subject Matter Expertise (SME) on the operation of reactor maintenance and in vessel tooling and GEH OEM equipment.
Exemplify our GE Beliefs and demonstrate integrity, nuclear safety, and quality culture.
Provide leadership to ensure high quality deliverables are produced in accordance with customer requirements, business procedures, and regulatory guidelines
Drive standard GEH (GE Hitachi) processes across projects and ensure procedural compliance.
Perform other assignments as business needs dictate.
Required Qualifications
Bachelor of Science degree in an engineering discipline and minimum of 5 years of experience in BWR Refuel Floor Outage Maintenance activities.
OR a High School Diploma with a minimum of 8 years of experience in BWR Refuel Floor Outage Maintenance activities.
Previous experience as a Refuel Floor Technical Director or equivalent supporting Refuel Outage maintenance activities.
Eligibility Requirements
Ability and willingness to travel greater than 70% of the time to domestic and international customer sites. (While it is preferred for the candidate to relocate to Wilmington, NC, more experienced candidates could remain in their current location)
Ability and willingness to support off-season projects including Spent Fuel Pool cleanup and Dry Cask storage campaigns.
Ability and willingness to instruct GEH Technical Training courses.
Ability and willingness to pass Fitness for Duty requirements and site security requirements to obtain and maintain unescorted access and US and International Nuclear Plant Sites.
Ability and willingness to work in radiation-controlled areas and radioactively contaminated areas.
Ability to pass respirator fit test and physical.
Ability and willingness to work 12 hours a day, 7 days per week when delivering field projects.
Ability to manage effectively through high stress conditions
Desired Characteristics
Prior work experience as a Refuel Floor Lead Technical Director or Project Manager.
Broader nuclear experience including plant operations and/or maintenance activities.
Experience with Pressurized Water Reactor (PWR) outage maintenance activities.
Experience executing Spent Fuel Pool Cleanup and Dry Cask Storage projects
Bachelor's Degree in Marine, Mechanical, Electrical, or Industrial Engineering,
Commercial Experience / Proposal Development and Cost Estimating
Extensive knowledge of nuclear power plant refueling, maintenance, inspection and modifications.
Knowledge of BWR and PWR vessels and components, Nuclear Steam Safety System (NSSS) and Containment Buildings
Excellent computer skills, and ability to use Microsoft Office Suite software as well as enterprise systems such as P6, PLM (Product Lifecycle Management) and Oracle ERP (Enterprise Resource Planning)
Open communication style and proven ability to develop team relationships, including vendors and global teams
Strong oral and written communication skills
Strong interpersonal and leadership skills
Strong attention to detail and ownership of outputs
Well organized and self-directed worker
This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
#LI-Remote - This is a remote position Application Deadline: January 31, 2026For candidates applying to a U.S. based position, the pay range for this position is between $104,200.00 and $173,700.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on December 18, 2025.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
$37k-50k yearly est. Auto-Apply 42d ago
988 Shift Supervisor
Didi Hirsch Brand 4.4
Remote job
988 Shift Supervisor (Olympic Suicide Prevention Center)
This position is fully remote. The pay for this position is $28.00 per hour with a $5.00 overnight differential.
The schedule is Thursday-Monday from 1:30am-5:30am PST, totaling 20 hours a week.
This role requires a 4-week 40-hour per week (Monday to Friday 9:00am to 5:00pm PST) training at the start of employment.
Our work schedules are subject to change as necessary to meet the Agency's and it's client's needs. Reasonable notice is provided to facilitate personal planning.
Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.
About Didi Hirsch
Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible.
Summary
As a Shift Supervisor, you supervise Suicide Prevention Center crisis counselors during their shift and ensure compliance with program standards, contracts, policies, procedures, and guidelines.
Primary Duties
Manages and supports call flow on the Crisis Line.
Ensures the crisis counselors and volunteers follow program standards, contracts, policies, procedures and guidelines.
Listens and monitors volunteers and crisis counselor calls.
Researches and locates appropriate resources for volunteers and crisis counselors while they are on a call.
With support from the On-Call Supervisor, may make the determination of mandated reports and sending rescue to callers or chatters.
Initiates debriefing sessions with volunteers and crisis counselors after they have taken a call.
Identifies volunteer and crisis counselor training needs and provides individual support.
Provides input and feedback for performance evaluations of volunteers.
Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center or the Agency.
Participates in SPC training activities.
Responsible for oversight and support of crisis counselors and volunteers for the Suicide Prevention Center's Crisis Line to ensure compliance with program standards, contracts, policies, procedures and guidelines.
Take crisis calls as needed to support program needs.
Position Requirements
Possess a high school Diploma or equivalent.
Must be 18 years or older.
Minimum of one year experience as a Crisis Counselor at Didi Hirsch or similar crisis hotline.
Able to efficiently use the personal computer to include Microsoft Office Suite and crisis line software.
Support the values and mission of Didi Hirsch as related to employment.
Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services.
Demonstrate current knowledge of all job specific skills including volunteer supervision, crisis intervention, suicide prevention, telephone crisis line procedures, multicultural and socio-economic issues.
Present ideas, information, and viewpoints clearly, both verbally and in writing.
Have basic supervisory skills sufficient to manage a staff of volunteers and crisis counselors, enforcing policies and procedures while maintaining a supportive environment.
Have strong interpersonal skills, interact well with others, and effectively communicate to others when conflicts occur.
Demonstrate commitment to team objectives and Didi Hirsch philosophies.
Ability to adapt and be flexible to changes in protocol and program needs.
Our Vision
A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.
Our Mission
Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.
Core Values
Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.
Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.
Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.
#LI-LR1 #LI-Remote
$28 hourly 6d ago
Shift Supervisor
Louis Dreyfus Company 4.9
Remote job
Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.
Job Description
Overall Purpose and Objective of Position
As directed by the Assistant Department Managers, this position is responsible for supervising a shift of production staff at a soybean crushing, refinery, boiler and packaging plant. Primary function is to ensure quality products are produced in a safe and efficient manner in accordance with established production schedules.
Primary Responsibilities/Essential Functions
Accountable for the Safety, production, and Quality of the shift team.
Maintains good working knowledge of SHE policies, rules and procedures applicable to area of responsibility and ensures all applicable requirements are adhered to. Assures that production employees work safely and follow established safety procedures and permit approvals. Promptly reports unsafe working conditions to management and communicates potential hazards to affected employees.
Helps plan the daily activities of production staff, issues work assignments accordingly.
Maintains proper coverage by managing production staffing schedules.
Coordinates production start-ups, shutdowns and changeovers.
Responds to production issues or alarms and leads investigations as necessary.
Assures that established environmental procedures are followed and recordkeeping requirements are met.
Actively engaged in Food Safety, ensuring team engagement in following policies and procedures.
Ensures employees are provided with required training for area, jobs, and tasks prior to assigning work. Foster a well-trained and motivated staff. Ensure regular cleaning, inspection, and lubrication of equipment. Encourage team ownership of equipment maintenance (Autonomous Maintenance).
Encourage team participation in maintaining a clean and organized workspace. Provide an injury-free work environment for employees, staff, contractors, visitors through engagement, JHAs, training programs, good manufacturing practices, LDC standards/policies, and proactive elimination of exposures. Maintain and improve housekeeping in all areas. Implement and maintain 5S practices in the workplace. Conduct regular audits to ensure compliance with GMP standards.
Coordinate daily with maintenance technicians for planned maintenance activities. Ensure minimal disruption to production during maintenance.
Promptly reports all incidents to management and conducts incident investigation as soon as practicable as; no later than 24 hours from time of incident.
Additional Responsibilities
Actively stays informed on the operations and operator accountability within the following areas: Truck/rail meal loadout, truck/rail receiving, grade and scale operations, boiler operations, wastewater treatment plant, packaging operations and maintenance (if applicable).
Collects shift productivity information and records it in the plant's data management system.
Serves as the liaison between the plant superintendents and the production staff.
Reports any manufacturing equipment issues to maintenance staff.
Notifies Department Managers of potential safety hazards, operational inconsistencies and employee incidents.
Creates a productive, safe and efficient shift culture through positive leadership, example of working safely.
Conducts shift safety and tool box meetings including recognition, education and motivation plus delivers job-related training to production staff to increase efficiency and safety.
Investigates and prepares reports for safety and environmental accidents and near-misses.
Coaches staff on the Company's performance expectations and provides ongoing performance feedback.
Assists with production functions as necessary (e.g., handles materials, operates equipment).
Company Conformance Statements
In the performance of their respective tasks and duties all employees are expected to conform to the following:
Perform quality work within deadlines with or without direct supervision.
Interact professionally with co-workers, Company business associates and stakeholders.
Work together in a cooperative spirit to serve the best interests of the Company.
Operate in a fully responsible manner and comply with the law and Company policy.
Education/Professional Certifications/Licenses
Basic qualification:
High school diploma or equivalent
Driver's License
Preferred qualification:
Bachelor's degree.
Experience
Basic qualification:
Four years of production/processing experience in an industrial setting, with two years in a supervisory/leadership role.
Preferred qualification:
Soybean processing industry experience.
Knowledge/Skills/Abilities
(including any physical demands)
Basic qualifications:
Broad knowledge of manufacturing processes, procedures and machinery.
Proficiency with spreadsheet, word processing, web-based software (e.g. Excel, Word, SharePoint).
General knowledge of Process Safety Management.
Ability to operate machinery and computer systems while maintaining compliance with regulatory safety
Requirements, e.g., OSHA (including PSM), EPA, USDA, ISO 9000 and B-Q-9000.
Ability to climb stairs and ladders as well as work at heights; manage confined space entry, withstand extended periods of walking and standing; and move manufacturing materials, products and equipment of 50 pounds or more, which requires bending and lifting.
Mechanical aptitude.
Basic math skills.
Preferred qualifications:
Well organized, self-motivated and action-oriented and able to work effectively in a team environment.
Effective communication skills.
Edible oil refinery/boiler/packaging knowledge.
Equipment Used
Typical office equipment: PC, mobile, radios, fax machine, calculator, scanner and copier.
Production machinery and operating equipment, including computers to manage the production process.
Use of computer for entering data into electronic data system and control operating equipment.
Use of occupational health and safety testing equipment (e.g., air monitors) in compliance with OSHA Regulations.
Use of Personal Protective Equipment (PPE) as required.
Working Conditions
Continuous 24/7 plant operation with 12 Hour Straight Shift (open to night shifts when required), as well as off-shift call-in requirements when needed. Regular exposure to a variety of temperatures and prevailing weather conditions; regular exposure to gases, vapors, dust, odors and flammable liquids; occasional exposure to areas with wet floors and high volume of noise. Heavy lifting of manufacturing materials and products is required. Position will require regular stair climbing and extended periods of walking and standing to access and occasionally work in remote areas of the plant, heights and confined spaces. Personal Protective Equipment (PPE) will be worn in compliance with Company standards and government regulations. Extensions of regular working hours are occasionally necessary to complete time-sensitive projects, attend training or to respond to emergencies.
Employee Supervision
This position directs the work of shift of approximately eight or more production employees within the Receiving, Loadout, Extraction, Refinery, & Boiler areas. Has the authority to recommend hiring, firing, & discipline of employees as well as supervise, manage, & direct work.
Approve time and monitor attendance within the tracking system.
Approve PTO in Workday for technicians and coordinate shift coverage.
Maintain good order and discipline according to LDC code of conduct and all LDC policies.
Decision Making/Accountability
Ensures the safe and efficient operation of the plant during assigned twelve-hour shift. Directs the work of operational staff to meet daily production and material handling goals. Communicates job expectations to production employees. Holds production staff accountable for personal productivity, safety, attendance and general rules of conduct and administers discipline as necessary. Manages communications to and from Superintendents relating to the daily operations of the facility. Investigates and resolves any plant issues that may arise during shift. Initiates plant start-ups and shutdowns as needed.
Safety, Health & Environmental Responsibilities
Maintains good working knowledge of SHE policies, rules and procedures applicable to area of responsibility and ensures all applicable requirements are adhered to. Ensures employees are provided required training for area and jobs and tasks prior to assigning work. Ensures area of responsibility is maintained in orderly and safe manner. Promptly reports unsafe working conditions to management and communicates potential hazards to affected employees. Promptly reports all incidents to management and conducts incident investigation as soon as practicable; no later than 24 hours from time of incident.
Quality & Product Safety Responsibilities
Maintains good working knowledge of Quality and Product Safety policies, rules and procedures applicable to area of responsibility and ensures all applicable requirements are adhered to. Ensures employees are provided required training for area assigned, and jobs and tasks prior to assigning work. Ensures area of responsibility is maintained in orderly and product safe manner. Ensure unsafe product working conditions are remedied as soon as practicable.
Louis Dreyfus Company provides equal employment opportunities to all without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, genetic information, marital status, veteran status, disability or any other protected status.
Additional Information
What We Offer
We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.
- Comprehensive benefits program including medical, dental and vision care coverage, flexible spending account plans, employee assistance program, life insurance and disability coverage
- 401k with Company Match
- Family Friendly Benefits including childbirth and parental leave, fertility and family building benefits
- Paid Time Off (PTO) and Paid Holidays
- Flexible work available (not applicable to all roles)
Diversity & Inclusion
LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.
LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.
Equal employment opportunity (EEO)
Louis Dreyfus Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Sustainability
Sustainable value is at the heart of our purpose as a company.
We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us
$30k-42k yearly est. 6h ago
Shift Supervisor (Part-time)
Whitley County Government
Remote job
Part-time Description
Shift Supervisor
DEPARTMENT: Community Corrections/Work Release
WORK SCHEDULE: As assigned
JOB CATEGORY: POLE (Protective Occupations, Law Enforcement)
DATE WRITTEN: October 2018 STATUS: Part-time
DATE REVISED: FLSA STATUS: Non-exempt
To perform this position successfully, an individual must be able to perform each essential function of the position satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Whitley County provides reasonable accommodations to qualified employees and applicants with known disabilities who require accommodation to complete the application process or perform essential functions of the job, unless those accommodations would present an undue hardship.
Incumbent serves as Work Release Shift Supervisor Part-time for the Community Corrections/Work Release Department, responsible for monitoring and controlling the movement of Work Release participants, and ensuring the safety of staff and participants.
DUTIES:
Monitors Front Desk of facility, including monitoring surveillance cameras, approving movement of participants in facility, processing sign-out cards for all participants, and conducting formal and informal participant counts.
May manage the Commissary of facility, including ordering supplies, monitoring fulfillment of orders, tracking sales, accounting for payments, and determining profit/loss.
Conducts Urine Analyses, search of persons, and Portable Breath Tests, as needed
Conducts room searches and vehicle searches, including both scheduled and random.
Conducts panic button tests, as required.
Ensures the safety of staff and participants.
Keeps account of participant locations, including determining if participants have received pass or work restriction.
Distributes medications to program participants, including verifying medications listed on approved medication list.
Enforces rules and procedures of Department.
Ensures safety of building by conducting walk-through of building, including addressing potential issues and hazards.
Compiles accurate and complete reports of incidents that take place during shift.
Performs duties of other staff in their absence or as needed.
Performs related duties as assigned.
Requirements
High school diploma or GED.
Ability to meet all employer and department hiring requirements including passage of a drug test.
Ability to meet all Departmental hiring, promotion and retention requirements, including not posing a direct threat to the health and safety of other individuals in the workplace.
Thorough knowledge of and ability to make practical application of rules, regulations, policies and procedures of the Department and civil and criminal justice systems.
Working knowledge of standard English grammar, spelling, and punctuation, and ability to prepare/complete all required reports within Department deadlines.
Working knowledge of and ability to use standard equipment including computer, camera, telephone, radio, Breathalyzer, panic button, and flashlight.
Working knowledge of radio frequencies, codes, procedures, and limitation.
Working knowledge of and ability to effectively apply evidence collection and preservation techniques.
Ability to communicate and enforce rules and regulations in calm and forceful manner.
Ability to properly operate and maintain all assigned vehicles, equipment, and uniforms.
Ability to deal swiftly, rationally, and decisively with potentially violent individuals in precarious situations, and take authoritative action apply appropriate discretion and common sense.
Ability to use tact and diplomacy in communicating with various individuals, including being sensitive to professional ethics, gender, cultural diversities, and disabilities.
Ability to effectively communicate orally and in writing with co-workers, other County workers, WCJ Department employees, Home Detention employees, Veterans Court, Columbia City Police and Dispatch Department, Community Service employees, and the public, including being sensitive to professional ethics, gender, cultural diversities, and disabilities.
Ability to provide public access to or maintain confidentiality of department information/records according to state requirements.
Ability to competently serve the public with diplomacy and respect, including occasional encounters with irate/hostile persons.
Ability to comply with all employer/department personnel policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.
Ability to properly operate and maintain assigned vehicle and equipment.
Ability to obtain and apply knowledge of applicable local, state, and federal laws, codes, ordinances, and accepted police procedures.
Ability to speak clearly and distinctly, hear and be heard and understood when communicating in person, by radio, or by telephone.
Ability to work alone with minimum supervision and with others in a team environment.
Ability to work on several tasks at the same time and work rapidly for long periods often amidst frequent distractions and interruptions, occasionally under time pressure.
Ability to understand, memorize, retain, and carry out written or oral instructions and present findings in oral or written form.
Ability to read/interpret detailed prints, sketches, layouts, specifications and maps.
Ability to apply knowledge of people and locations.
Ability to analyze, evaluate, observe, and take action based on data analysis.
Possession of a valid Indiana driver's license and demonstrated safe driving record.
II. RESPONSIBILITY:
Incumbent's assignments are set jointly by incumbent and immediate supervisor following standard operating procedures or policy and procedural manual. Incumbent must have supervisor's permission to deviate from standard operating procedures. Incumbent has some flexibility in the job. Periodically, decisions are made in the absence of specific policies and/or direction from supervisor. Errors in work are usually prevented through procedural safeguards, and prior instructions from supervisor. Undetected work errors could result in work delays in other departments/agencies, loss of time to correct error, and inconvenience to other agencies/departments.
III. PERSONAL WORK RELATIONSHIPS:
Incumbent maintains frequent contact with co-workers, other County workers, WCJ Department employees, Home Detention employees, Veterans Court, Columbia City Police and Dispatch Department, Community Service employees, and the public, for purposes of giving and receiving information, and ensuring the safety of staff and participants.
Incumbent reports directly to Senior Shift Supervisor.
IV. PHYSICAL EFFORT AND WORK ENVIRONMENT:
Incumbent performs duties in a in jail/confinement center, and/or outdoors, involving sitting/walking at will, sitting/standing/walking for long periods, lifting/carrying objects weighing over 50 pounds, reaching, bending, color and depth perception, close/far vision, speaking clearly, hearing sounds/communication, and driving. Incumbent conducts searches of sleeping rooms in confinement facility, and vehicle checks in the field, which may involve working in various weather conditions, walking on uneven terrain, running/walking up/down flights of stairs, crawling in confined areas, climbing over obstacles, working near fumes, odors, dust and dirt, in a noisy environment, and must wear protective clothing or equipment. Safety precautions must be followed at all times to prevent injury to self or others. Incumbent may be exposed to irate/difficult individuals.
Incumbent occasionally works extended hours, weekends, and travels out of town for training, sometimes overnight.
Salary Description depending on experience
$30k-38k yearly est. 60d+ ago
Supervisor, UPM Shift
Unity School of Christianity 4.1
Remote job
Available Shifts:
Monday - Wednesday 5:30am-3:00pm
Wednesday - Saturday 5:30am-3:00pm
The UPM Shift Supervisor is responsible for the day-to-day operational oversight and leadership of a team of prayer associates during a specific shift. This role ensures the consistent delivery of high-quality, compassionate service across all communication channels (phone, email, chat, text, social media), drives team performance in alignment with Unity principles, fosters a positive and spiritually supportive work environment, and ensures adherence to all operational procedures and service level agreements. The Supervisor acts as the primary point of contact for prayer associate support, issue resolution, and real-time performance management, upholding the sacred trust of those who reach out in prayer.
Essential Job Functions:
Provide real-time guidance, support, and motivation to prayer associates/agents.
Ensure high performance and service consistency by utilizing key performance indicators (KPIs) such as average handle time, adherence, handle time, and prayer experience ratings.
Foster a positive, collaborative, and spiritually uplifting team culture that supports high-performance and associates' well-being through developing and maintaining individual and team rapport.
Conduct regular 1:1 coaching sessions to review performance, provide constructive feedback, and identify development opportunities in collaboration with the Prayer Experience Analysts, Training Supervisor and senior leadership.
Participate in team meetings, facilitate small group huddles to communicate updates in alignment with senior leadership, share best practices, and reinforce training.
Handle escalated constituent interactions with empathy and provide effective, prayer-centered resolution.
Provide servant leadership, leading with integrity and professionalism in alignment with Unity principles and core values.
Support organizational mission and goals, owning management and leadership decisions.
Make dynamic adjustments to staffing, breaks, and priorities to meet service level targets.
Ensure prayer vigil is staffed at all times, and prayer associates adhere to schedules, policies, and procedures.
Review prayer associate performance data (e.g., talk time/handle time, adherence, PEA/quality scores) and provide direct, timely feedback about performance expectations.
Monitor real-time contact center queues, service levels, and prayer associate states across all channels (phone, email, chat, text, and social media).
Initiate corrective actions when required in consultation with Manager and People Support.
Identify and report system issues, process inefficiencies, or recurring constituent concerns to management.
Collaborate with Prayer Experience Analysts to monitor agent interactions (calls, emails, chats, texts) and provide immediate feedback.
Support the training team in onboarding new agents and delivering ongoing training modules.
Complete daily, weekly, and monthly performance reports for the assigned shift.
Maintain accurate records of prayer associate performance, coaching sessions, and disciplinary actions.
Assist with scheduling adjustments and time-off requests as per policy.
Ensure compliance with all company policies and regulatory requirements.
Conduct business successfully by means of computer technology, as required.
Demonstrate regular and reliable attendance, adhering to assigned schedule. As a department defined as “essential personnel”, UPM may be required to work the scheduled shift during instances when other departments are not operating (such as inclement weather). Substitute as needed for other shifts. This position is fully remote.
Adhere to all company and departmental policies and procedures per the guidebook, including all safety requirements.
Utilize electronic time management system to input and administer time, attendance, and time off requests.
Qualifications
Education: High School Diploma or GED required; Associate's or Bachelor's degree in a relevant field (e.g., Business Administration, Communications) preferred. Related work experience accepted in lieu of a degree with be considered.
Experience:
Minimum of 2-3 years of experience in a high-volume contact center environment.
Minimum of 4 years of experience in a leadership, supervisory, or team lead role.
Proven experience handling inbound phone calls, emails, chat, and text messages.
Skills:
Leadership: Strong ability to motivate, coach, and develop a team.
Communication: Excellent verbal and written communication skills, with the ability to provide clear and concise feedback.
Technical Proficiency: Proficient in contact center software (ACD, CRM, WFM tools), Microsoft Office Suite (Word, Excel, Outlook), and comfortable with digital communication platforms.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to make quick, effective decisions under pressure.
Customer Service: Deep understanding of customer service principles and best practices.
Adaptability: Ability to adapt to a fast-paced, dynamic environment and manage multiple priorities.
Organizational Skills: Strong organizational and time management abilities.
Competencies:
Culture of Service: Able to support a positive team environment in which members participate, respect, and cooperate with each other to achieve desired results.
Professionalism and Accountability: Able to demonstrate commitment to the position and accept responsibility for personal actions. Able to manage conflict in a professional and calm manner.
Leadership: Able to make supervisory decisions, based on real-time needs, in the absence of managerial support.
Confidentiality: Able to maintain confidentiality in accordance with HIPAA and departmental guidelines.
Values: Demonstrate Unity Headquarters core values: inspiration, inclusiveness, innovation, creativity, community, and service
Work Environment & Physical Requirements
Activity
Frequency
Inside Work
C
Outside Work
O
Use of Hands/Fingers
C
Lifting/Carrying: 10 lbs. max. individually
O
Climb- Stairs/Ladders
N/A
Reach (select): Overhead /Forward
N/A
Sitting/Workstation
F
Traveling
N/A
Exposure to Hazards
N/A
Excessive Noise
N/A
Exposure to Temperatures
N/A
Operate Computer
C
Talk/Communicate
C
Operate Company Vehicles
N/A
Taste/Smell:
N/A
Standing/Walking
F
Stoop/Kneel/Crouch/Crawl
N/A
Read/See/Hear
C
Operating Equipment:
Telephone system, headset, calculator, copier, call center scheduling software, other office equipment.
C
Other Equipment
N/A
Personal Protection Equipment:
N/A
N/A Not Applicable Activity - Not applicable to this occupation
O Occasionally Position requires this activity up to 0-27% of the time (02.5 or < hrs/day)
F Frequently Position requires this activity up to 27-61% of the time (02.5-5.5 hrs/day)
C Constantly Position requires this activity up to 61-100% of the time (5.5+ hrs/day)
Additional Information
Work Environment: Remote
Acknowledgment
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
$28k-36k yearly est. 13d ago
Evening Shift Supervisor, Yawkey House
Pine Street Inn 4.3
Remote job
SCHEDULE: 40 hours, Monday - Thursday, 1:30p.m. -12am., with additional hours as needed. This position is essential in the event of an emergency. Pays $ 61,464.00 - $97,960 annually. . DOE (Salary ranges provided are based on relevant experience and skill set)
LOCATION: 363 Albany Street - Boston, MA. This position works 100% on-site, with limited, if any, work from home duties.
SUMMARY OF THE POSITION:
The 3-11 Guest Services Supervisor provides leadership and guidance to the Assistant Supervisor, program staff and guests of the Women's Inn. Responsibilities include overseeing and advising on program design, development and decisions; scheduling; staff hiring, training and support; guest diversion, rapid rehousing and intakes; record keeping, incident reporting and shift documentation; maintaining a clean and sanitary facility; as well as critical incident response and security screening. The supervisor will maintain a close working relationship with Women's Inn Director, Associate Director and other Supervisors. The Supervisor will be part of the evening shift rotation and will oversee all aspects of the Women's Inn 3-11 shift, including a service model that emphasizes use of Trauma Informed Care and Crisis Prevention and Intervention training principles. The Supervisor will oversee the work of more than a dozen full and part-time staff as well as relief staff and temporary workers as assigned. The supervisor will ensure that services are provided in the spirit of the Inn's traditional hallmarks of dignity and respect for all our guests.
The 3-11 Guest Services Supervisor will work from, as well as motivate and coach the program staff, to adopt and enliven the following principles:
* Shelter is a temporary safety net, not a home.
* All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.
* Never warehouse or institutionalize our guests in our shelters
* Everyone is "housing ready." Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be "consumer ready."
* Leverage guests' strengths, assets, and connections to move quickly out of shelters and to any other housing
* Recognize the impact of violence and victimization on development and coping strategies
* Employ an empowerment model
* Maximize guest choices and control over her/his recovery based in a relational collaboration
* Create an atmosphere that is respectful of the guests' need for safety, respect, and acceptance
* Emphasize the guests' strengths, highlighting adaptations over symptoms and resilience over pathology
* Minimize the possibilities of re-traumatization
* Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background
* Solicit guest input and involve guests in designing and evaluating services
Requirements
EDUCATION/TRAINING:
REQUIRED:
* High school diploma or GED
PREFERRED:
* Bachelor's Degree
* Valid driver's license
KNOWLEDGE/EXPERIENCE:
REQUIRED:
* Minimum of two (2) years of leadership/supervisory experience in a human services setting
* Demonstrated ability to successfully lead in a human service setting with a strong concentration in working with individuals with multiple challenges including substance abuse and untreated mental illness
* Direct care experience with people who are homeless or poor
PREFERRED:
* Bilingual, with a preference for English/Spanish
* Four years or more of prior supervisory experience
PHYSICAL ABILITIES/SKILLS:
REQUIRED:
* Ability to use computer, calculator, fax, copier machine and other office equipment
* Ability to access different building locations, and different program sites
* Requires stooping, bending, stretching
* May include lifting of guests at times
* Requires quick response in emergency situations
$61.5k-98k yearly 60d+ ago
Assistant Manager - Glen Burnie, Maryland
SBH Health System 3.8
Remote job
30% Brand: Provides supervision and supports the direction & planning of associates' daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.
30%
People: Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required. Can identify strengths as well as opportunities for each associate and can effectively address by coaching or counseling. Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.
30%
Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).
Store Managers effectively manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly. Timely and accurate follow through with Company directives, assignments & projects.
Assistant/Store Manager Job Description REV 4-2021
10%
Safety/Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution.
Knowledge, Skills/Abilities and Requirements
• High School Diploma or equivalent
• Must 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Can effectively communicate with team and management
• Must have scheduling availability to meet the needs of the business
• Cosmetology license desirable, but not required
$56k-75k yearly est. Auto-Apply 14d ago
Shift Supervisor 1st Shift
Sunny Glen Childrens Home
Remote job
Sunny Glen Children's Home Job Description
Job Title: Shift Supervisor
Department: Child Care
Supervisor: Lead Supervisor
FLSA Status: Exempt
Prepared by: Human Resources Department
Shift Supervisors at Sunny Glen Children's Homes are compassionate and experienced individuals who will oversee the daily operations for the assigned shift and always ensure proper supervision. Shift Supervisors will work shift schedules and will be subject to work overtime when necessary. Shift Supervisors must understand the care for children who are in ORR custody, are from difficult backgrounds, and experience behavioral and emotional challenges. Our goal is to reach the heart of each child in our care and help them heal from their traumas. To that end, Shift Supervisors must have a strong commitment to Unaccompanied Children and to understanding their lives.
Essential Duties and Responsibilities
Other duties may be assigned.
Must abide by Sunny Glen Children's Home's mission of giving nurturing, trauma-informed care to children from difficult backgrounds
Complete monthly supervision documentation and annual performance appraisals of employees under their direct supervision.
Ensure the development of monthly staff work schedules.
Approve or deny any Personal or Sick Leave requests.
Address employee performance issues in a timely manner and maintain proper documentation. All documentation must be submitted to the Lead Supervisor for review.
Ensure that intake services are completed in a timely manner. This will include completing the necessary paperwork, providing youth with an overview of the program services, and designating initial placements of youth into the shelter.
Responsible for providing basic needs to every Unaccompanied Child upon arrival to the program which includes providing a hot meal, clothing, hygiene products, shower, and bedroom assignment.
Must ensure that appropriate supervision levels are met as per State Licensing and ORR requirements during every shift.
Develop positive rapport with children while serving as a role model to create a safe and caring environment.
Must ensure all forms and progress notes are properly completed to ensure compliance with State Licensing and ORR requirements.
Assist with providing the necessary staff for special educational events such as trips to the local museum, or local library, acculturation activities such as celebrating U.S. Holidays, and recreational outings such as visits to the local park or local movie theater.
Maintain open and consistent communication with the Lead Supervisor or designee regarding all incidents.
Must attend all organizational required training that will enhance professional growth.
Must attend all departmental and program meetings to ensure that up-to-date information is received and disseminated to all direct care staff.
Must assist in the evacuation of all children as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
Travel as needed for training, conferences or to transport Unaccompanied Children to destinations located within the U.S.
Attend Treatment Team Meetings to convey Children's progress to all disciplines presents.
Must be able to adapt to change in a positive, productive manner, and at a moment's notice.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies:
Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Job Knowledge - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.
Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.
Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Visionary Leadership - Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates. The position will integrate Sunny Glen's Core Values throughout their day-to-day operations.
Business Acumen - Understands business implications of decisions; aligns work with strategic goals.
Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
Recruitment & Staffing - Utilizes recruitment sources; exhibits sound interviewing skills; presents a positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.
Cost Consciousness - Works within approved budget; contributes to profits and revenue; conserves organizational resources.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities.
Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; adapts strategy to changing conditions.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.
Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; and commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies the appropriate person with an alternate plan.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Completes work in a timely manner.
Safety and Security - Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Must be 21 years of age or older. Must be bilingual in English and Spanish.
Education and/or Experience
High School Diploma or Equivalent
must be at least 21 years of age.
1 year of Supervisory experience; 1 year ORR experience working with youth services, and knowledge of human behavior, development, and trauma.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Office, Excel.
Certificates, Licenses, Registrations
Valid Texas Driver's License with an excellent driving record.
Have a record of tuberculosis screening showing the employee is free of contagious TB.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this Job, the employee is regularly required to stand, walk; stoop, kneel, crouch, or crawl, and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance and taste or smell. The employee must regularly exert up to 25 pounds of force (mopping, lifting groceries, moving furniture, cooking, etc.) and occasionally be able to perform a restraint on youth weighing up to 200 lbs. Must be able to frequently maintain visual and auditory supervision of multiple children. The employee must be able to make quick decisions, tolerate frustration and be able to always balance mental toughness with compassion. The employee must be able to multitask.
Work Environment
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually loud. The employee must be able to function in a noisy environment.
Notes
All services shall be provided in accordance with established standards, principles, and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Sunny Glen Children's Home is recognized.
Sunny Glen is an Equal Opportunity Employer (EOE) and complies with all applicable federal and state employment laws. Employment decisions are based on qualifications, merit, and business needs.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this class classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Qualifications
Education and/or Experience
High School Diploma or Equivalent
must be at least 21 years of age.
1 year of Supervisory experience; 1 year ORR experience working with youth services, and knowledge of human behavior, development, and trauma.
Assistant Manager, Experiential Learning Placement will support experiential learning placements by determining clearances based on site-specific requirements, and initiating communication with current and new sites, and regional managers to gain and maintain an understanding of partnership and business needs.
Role and Responsibilities:
Completes outreach to sites for semester projections
Maintains communication with new and current sites to build and support partnership satisfaction
Monitors rotation needs for the function, based on the geographic location of our partners and learners
Monitors rotation needs for the function, based on the course and skill level
Attends all educational webinars hosted by partnership sites to gather and implement updates and changes as needed
Cascades changes and updates through all appropriate channels of communication regarding rotation changes
Utilizes portals to maintain and support consistency in communication to our partnerships
Utilizes cross functional interfaces to support consistency in communication and data integrity
Completes daily audits of placements and peers to identify any needs for immediate adjustment
Serves as a subject matter expert and backup for all other roles within the function
Participates in peer mentoring, onboarding of new collaborators, and supports ongoing training within the function
Participates in the successful implementation of cross functional projects
Participates in cross functional and functional meetings
Lead team meetings and projects as assigned by your Function Leader
Qualifications and Education Requirements:
A bachelor's degree from an accredited institution is required
A minimum of three years of experience processing applications and credentialing in an education or healthcare environment is required
A minimum of three years of experience in staffing and scheduling is required
A minimum of three years of experience processing Experiential Learning Placement is required
Demonstrated experience producing professional communication and correspondence is required
Demonstrated experience providing a high standard of customer service
Demonstrated experience with Microsoft Office products is preferred
Budgeted Hiring Range$66,369.90-$74,666.14 USD
All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations.
Nightingale's commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale Education Group is an equal opportunity employer.
Our Mission (not just words on the wall, we live it, love it, and daily contribute to it): With the primary focus on higher learning in healthcare professions, Nightingale Education Group contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities.
At Nightingale Education Group, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale Education Group helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated nearly 5,000 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there.
The professional and personal development of our learners and our collaborators is our company's foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We're so happy that you've found us!
Employment is contingent upon successful completion of a background check and drug screen.
$66.4k-74.7k yearly Auto-Apply 12d ago
Supervisor, Shift-Hourly (Full Time And Part Time)
Compass Group Careers 4.2
Remote job
Upcoming Hiring Event! Time:10AM-1:00PM Please register/apply prior to the event https://olivia.paradox.ai/co/CompassGroupUSA/Event/USFCHARTWELLS
Location: USF
We are hiring immediately for a FULL TIME AND PART TIME HOURLY SHIFT SUPERVISOR position.
Address: USF Tampa-4103 USF Cedar Circle Tampa FL 33620
Note: online applications accepted only.
Schedule: Varies, Including weekends and Holidays
Requirement: Supervisory experience required.
Pay Range: $19.00 per hour to $22.00 per hour.
We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1486519.
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/mo Skg
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
Join our campus team where you are valued and empowered to make a difference. Enjoy competitive wages, benefits, and perks like Instapay through the One @Work app. Our careers are filled with purpose and encourage learning, growth, and meaningful impact. Apply today!
Job Summary
Summary: Direct the activities of associates during a specific shift and oversee that assigned job expectations are completed while policy and procedure is maintained.
Essential Duties and Responsibilities:
Responsible for providing training and creating work schedules.
Evaluating the performance of workers, rewarding high performers and disciplining employees who fail to meet reasonable standards of work performance.
Prepare production or sales reports for management and ensure their unit meets the expectations for quality, productivity and safety.
Acts as the contact person for employees with complaints or requests for time off.
May act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization.
Perform other duties as assigned.
The Benefits
We are always looking for ways to invest in our people both inside and outside of work to help them achieve their full potential. Both full-time and part-time associates are eligible for the following benefits:
Opportunities for Training and Development
Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
In addition, full-time positions also offer the following benefits to associates:
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely,
click here
or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ChartwellsHED.pdf
Because this position requires you to perform services in an educational facility, there may be periods when the Company does not require you to perform work (such as winter and summer breaks when food service needs decline or cease). Any such periods during which you do not perform work on the Company's behalf may be unpaid and deemed a temporary layoff. However, depending on business needs, you may be required to work year-round, potentially at a different location during break periods. Business needs may vary from year to year.
Our Commitment to Diversity and Inclusion
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis.
Chartwells Higher Ed maintains a drug-free workplace.
$19-22 hourly 39d ago
Shift Supervisor
Dartmouth College 4.5
Remote job
Details Information Posting date 12/11/2025 Closing date Open Until Filled Yes Position Number 0735500 Position Title Shift Supervisor Hiring Range Minimum $33.04 Hiring Range Maximum $33.04 Union Type Not a Union Position SEIU Level Not an SEIU Position FLSA Status Non-Exempt Employment Category Regular Full Time Scheduled Months per Year 12 Scheduled Hours per Week 40 Schedule Location of Position
Hanover, NH 03755
5 Rope Ferry Rd Third Floor
Remote Work Eligibility? Onsite only Is this a term position? No If yes, length of term in months. NA Is this a grant funded position? No Position Purpose
To Serve as a Shift Supervisor, providing shift coverage and mangement of shift operations to include safety patrol, dispatching and night security for the College.
Description Required Qualifications - Education and Yrs Exp High School or equivalency Required Qualifications - Skills, Knowledge and Abilities
* Four plus years of relevant safety or law enforcement experience.
* Must hold a valid driver's license and be qualified under the terms of the Dartmouth College Driver Safety and Motor Vehicle Policy.
* Excellent interpersonal and communication skills to deal effectively with a wide range of constituents.
* Strong organizational skills.
* Knowledge of computer software applications and electronic/radio operations.
* Knowledge of regulations and policies related to safety and security.
Preferred Qualifications
* Supervisory experience.
Department Contact for Recruitment Inquiries Campus Services HR Department Contact Phone Number ************ Department Contact for Cover Letter and Title Keiselim A. Montas Department Contact's Phone Number ************ Equal Opportunity Employer
Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Yes Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. *********************************************************
Additional Instructions Quick Link ***********************************************
Key Accountabilities
Description
Staff Development
* Supervises officers, dispatchers, night security and students during their assigned shifts.
* Trains new employees in all departmental procedures, policies, practices and routines.
* Monitors and evaluates work performances of all employees while working to insure that productivity and performance of the department is maintained at all times
* Identifies personnel performance issues both positive and negative and counsels or provides written documentation to upper management for further action if necessary.
* Communicates management policies and instructions to employees and relays employee concerns back to management.
Percentage Of Time 25 Description
Special Assignments
* Supervisors will be assigned other special assignments or responsibilities consistent with the mission of the department or may rotate these assignments as departmental needs change and evolve.
* Examples of these assignments include but are not limited to the following: Scheduling of personnel, maintaining statistics, facilitating a crime prevention program, coordinating personnel training, maintaining personnel benefits reports, maintaining departmental statistics and federal crime logs, supervising student program, processing departmental billing processes, maintaining the electronic access control and intrusion detection systems, maintain dispatch center manuals and processes, coordinate departmental response and procedural manual.
Percentage Of Time 25 Description
Shift Operations
* Oversees and ensures smooth operation of the shift and enforces and provides guidance and advice to staff on all safety and security procedures and policies.
* Ensures that patrol coverage of the campus is maintained by Safety and Security personnel on duty at that time, assigning personnel to specific duties, patrol sectors and assignments and calling in personnel when necessary to provide patrol coverage.
* Actively works with all employees and maintains communication and regular contact with all personnel in the performance of their jobs.
* Spends significant time in the field supervising, leading by example, and assisting/ participating with staff in handling all aspects of foot patrol, vehicle patrol, details, physical security checks and other assignments.
* Conducts regular shift meetings, ensuring that personnel are briefed and informed about events affecting their duties and shifts.
* Ensures that all reports, documentation and logs are completed in a timely and accurate manner.
* Ensures that all electronic and video equipment is working properly and forwarding any problem areas to appropriate personnel for attention.
* Keeps the Director informed of any personnel or operations concerns or issues.
* Works details as assigned or as granted.
* Sets customer service tone for the department to include addressing the needs of a diverse community.
* Provides leadership and direction to all DOSS personnel during emergencies.
Percentage Of Time 25 Description
Program Support
* Maintains a current knowledge of departmental policies and protocols and assures that they are followed regarding any Safety and Security incidents or activities on campus.
* Conducts investigations into incidences and if necessary, calls investigators to conduct further investigations in major incidents.
* Oversees special events and assignments, details and other activities occurring during their shift unless supervised by another manager of the department.
* Reviews reports and logs generated from their shift and ensures that they are accurate and complete prior the end of their shift.
* Notifies or directs notification to the Director of any significant problems or significant information that occurs.
* Provides a weekend briefing to the Director or his designee each weekend day if necessary.
* Makes recommendations to the Director for security and safety improvements on campus.
* Maintains a current knowledge of specific college personnel as designated by the director in particular those whose duties and responsibilities are interrelated to the department.
* Ensures that departmental standards, procedures, and policies are consistent and clear by communicating regularly with other departmental supervisors.
* Attends and hosts manager meetings.
Percentage Of Time 25
* -- Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all. -- Performs other duties as assigned
Supplemental Questions
Required fields are indicated with an asterisk (*).
* * How did you learn about this employment opportunity?
* Current Dartmouth employee (Please specify full name below)
* Word of mouth
* Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
* ****************** email outreach (includes Job Alert notifications, marketing emails from Talent Acquisition)
* Recruiter (Please specify full name or event below)
* ability JOBS
* Chronicle of Higher Education
* Glassdoor
* Handshake
* HigherEdJobs
* HigherEdMilitary
* Indeed
* Inside Higher Ed
* LinkedIn's Job Board
* RecruitMilitary
* Dartmouth's Job Board (searchjobs.dartmouth.edu)
* Other (Please specify below)
* If you would like to add more information to your answer, please specify here:
(Open Ended Question)
Documents Needed to Apply
Required Documents
* Cover Letter
* Resume
Optional Documents