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Collections representative jobs in Candelaria, PR - 22 jobs

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Collections Representative
Customer Service Representative
Accounts Receivable Specialist
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Group Billing Coordinator
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Billing Representative
  • Group Billing Coordinator

    Rio Mar Hospitality Management

    Collections representative job in Ro Grande, PR

    Job Description The Group Billing Coordinator ensures proper review, timely processing and communication of all guest and group billing and collection thereof in accordance with the Hotel's standard operating procedures. Education & Experience • High school graduate. • College degree in a related field. • Experience in a hotel or related field preferred. • Fully bilingual (English/ Spanish). • Computer proficiency. • Able to work a flexible schedule including weekends and holidays Physical Requirements • Flexible and long hours sometimes required. • Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    $36k-46k yearly est. 22d ago
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  • Onsite Account Representative

    Fastenal 4.4company rating

    Collections representative job in Ponce, PR

    EL Tuque industrial park Carr591, Ponce, PR 00728 PR014 Single Customer Store Full-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm Working as Full-time Onsite Account Representative, you will be responsible for all aspects of the customer relationship and will work with the customer's upper management to ensure business success and compliance with any national or local service agreements. RESPONSIBILITIES: The duties and responsibilities of this position include, but are not limited to: o Working directly with multiple customer contacts and building relationships with upper management o Receiving product; inspecting it for quality control, staging, scanning, and packing; and making deliveries o Purchasing product, quoting, sourcing, and managing inventory o Developing and executing a sales plan to reach and exceed business goals o Communicating business statistics & progress toward goals o Developing continuous improvement programs o Demonstrating and maintaining cost savings programs o Creating a unique environment of program offerings o Handling day-to-day needs of the customer REQUIRED POSITION QUALIFICATIONS: The following skills and qualifications are required for this position: o 18 years of age or older, due to the nature of work o Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed o Possess a degree in Business/Marketing OR equivalent industry experience and knowledge of the local market o Proficient using Microsoft Office Suite o Excellent written and oral communication skills o Demonstrate strong math aptitude, attention to detail and sense of urgency o Demonstrate strong organization, planning and prioritizing abilities o Exhibit strong problem solving, deductive reasoning and decision making skills o Highly motivated, self directed and customer service oriented o Demonstrate our core values of ambition, innovation, integrity and teamwork o Learn and perform multiple tasks in a fast paced environment o Work independently as well as in a team environment o Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY) PREFERRED POSITION QUALIFICATIONS: o Experience and success in Strategic/Key account or National Account sales o Prior vending and implementation experience o Knowledge and experience using Timeline software o Prior process mapping and DMAIC experience o Experience speaking and presenting to groups of people ABOUT US: Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal. FULL-TIME BENEFITS: This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, and holidays. In order to be considered for this position, all communications and materials must be completed in English.
    $26k-44k yearly est. 6d ago
  • Representative II, Customer Service Ops

    Cardinal Health 4.4company rating

    Collections representative job in San Juan, PR

    **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Process orders for distribution centers and internal customers in accordance to scheduling, demand planning and inventory + Provide problem resolution for order issues in a timely manner including delays + Process non-routine orders such as product samples that have special requirements + Multitask in a fast paced environment **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years experience in Customer Service preferred + Prior computer experience using Microsoft Office systems + Team-oriented mindset + Strong organizational skills and attention to detail + Excellent communication skills + A passion for healthcare **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Other duties as assigned. **Anticipated hourly range:** $15.70 per hour to $22.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/11/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $15.7-22.5 hourly 32d ago
  • Puerto Rico Store Customer Service

    Melaleuca 4.4company rating

    Collections representative job in Guaynabo, PR

    Company Profile "Enhancing the Lives of Those We Touch by Helping People Reach Their Goals” Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company. We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 3,400 team members and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Melaleuca Store. Overview Provide World-Class Customer Service to our customers and employees. Ensure no or minimal wait times for our customers to complete order at checkout. Maintain a clean, brand and in-stock store throughout the day. Have a basic understanding of all Melaleuca products and services and able to articulate benefits and uses to our customers. Increase average orders through sales techniques, including but not limited to product education and upselling by face-to-face contact with customers. Responsibilities Essential Assembles and displays product specials and graphics in a pleasing professional presentation Ensures desired amounts of product are on the shelves by ordering and checking inventory levels and stocking as necessary Answers customer inquiries and questions with knowledgeable and professional assistance Performs suggestive sales by recommending additional products or tools (i.e., books, tapes, specials, etc.). Logs customer orders accurately and courteously by inputting correct data and being familiar with all products, policies, and procedures, etc. Fills accurately over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc. Maintains a clean professional store atmosphere by cleaning, arranging, and displaying of product Assists Coordinator with Cash Reconciliation, and balancing the tills each day. Follows proper opening and closing physical security routines. Additional Performs other duties as assigned or needed Qualifications Essential Thorough knowledge of company policies, procedures, and the company marketing plan. 10 key by touch. 40 wpm typing. Detailed work and organizational skills. Ability to analyze problems and create solutions. Ability to work independently and professionally and follow through on projects. Ability to prioritize and organize Ability to maintain confidentiality of sensitive areas. Written and verbal communication skills. Ability to work under stress. Standing, sitting, or walking for duration of shift. Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc. Manual dexterity for such duties as wiping, dusting, cleaning, toting, etc. Communicate (hearing & speech) with individuals in person and by phone in a tactful and courteous manner. Visually read reports, computer screen, bottles, products, batch numbers, etc. Computerized accounts receivable experience. Good math skills (add, subtract, multiply, and divide). Strong customer relation skills for conflict situations. Ability to lift a minimum of 40 lbs. Pulling, stretching, bending, and lifting for duration of shift. Ability to perform the essential duties and responsibilities with efficiency and accuracy. Additional Ability to climb stairs. Word processing, graphics and spreadsheet skills. Ability to lift 40 lbs. Work overtime as needed Why Melaleuca Great culture-you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis-it feels more like a family than a multi-national corporation. Excellent compensation-in addition to a competitive wage and bonus incentive program, we offer comprehensive benefits for our full-time team members that include all you would expect plus some remarkable surprises, such as a longevity bonus.
    $15k-23k yearly est. Auto-Apply 37d ago
  • Billing Rep Rev Cycle

    Baylor Scott & White Health 4.5company rating

    Collections representative job in San Juan, PR

    The Billing Representative is responsible for the timely submission of hospital or professional claims to Payers including but not limited to Medicare, Medicaid, Managed Medicare, Managed Medicaid, Managed Care, Commercial, Workers Compensation and Champus/Tricare. **Salary** _The pay range for this position is $31,616(entry-level qualifications) - $45,424(highly experienced). The specific rate will depend upon the successful candidate's specific qualifications and prior experience._ **ESSENTIAL FUNCTIONS OF THE ROLE** Perform code and demographic audits on paper and electronic claims for accuracy utilizing the billing scrubber, payer edits and custom edits. Communicate specific problems or concerns to Manager as appropriate. Review electronic claims transmission reports and resolves electronic claims submission (ECS) rejections by making corrections in system, and resubmitting for payment. Request or post charge corrections and appropriate credit and debit adjustments to patient accounts. Correct patient demographic information when new/correct information is received. Review claims for accuracy and completeness and obtain any missing information. Work rejected claims utilizing compliant and ethical billing practices. Identify and bill secondary or tertiary insurances as needed. Performs other duties as assigned or requested. **KEY SUCCESS FACTORS** **BENEFITS** Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - Less than 1 Year of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $31.6k-45.4k yearly 4d ago
  • Manager, Customer Experience, Collections and Remarketing

    TPR Toyota Credit de Puerto Rico Company

    Collections representative job in San Juan, PR

    OverviewWho we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us. Job Summary Responsible for the Retail Customer Experience, Collections, Insurance and Remarketing Departments. Ensure effective, efficient, and customer-oriented handling of communications with customers. Achieve assigned goals and objectives in accordance with strategic plans through the effective management of Department Supervisors and Team Members. The position includes evaluating and managing supplier performance in these areas to guarantee compliance with service-level agreements, optimize cost efficiency, and maintain high-quality standards. Provide leadership, vision, insight, and motivation. Translate TFS strategies and goals to team members to ensure clear line of sight between individual efforts and organizational performance. Ensure that budget is adhered to, policies are implemented, and department goals and objectives are met. Minimize barriers for excellence, expedient decision-making, and teamwork. Develop strategies and initiatives to maintain objectives and to improve areas of opportunity. Primary Job Accountabilities Oversee and ensure effective and efficient operations and continuity of services for Customer Experience, Collections, Loss Recovery and Remarketing. Ensure customer experience KPIs, delinquency, repossession, remarketing and loss ratios meet or exceed established objectives. Assist in preparing accurate budgets for assigned areas and manage day-to-day operations within regulatory and budgetary guidelines. Prepare timely and accurate accrual reports, and other required company reports such as ERMC, Narrative, etc. Analyze reporting statistics provided by NICE, TFS Dialer Teams, Neuanalytics, Manheim's Caribbean, National Bankruptcy System (NBS), GC Services and other suppliers. Interpret data to be applied for planning purposes, provide feedback on discrepancies and work to improve reporting systems. Follow approval authority guidelines for customer experience, collections, remarketing pricing, charge offs, insurance overpayments, and Manheim vehicle repairs. Develop KPIs and testing plans to measure and optimize the effectiveness of customer experience, collections, and remarketing initiatives. Monitor pre- and post-termination activities and implement performance improvement plans to ensure compliance with organizational procedures and state/federal regulations. Serve as a resource for complex transactions and provide coaching on elevated, sensitive, or complex customer service, collections, or repossession issues. Ensure KPIs and metrics in supplier contracts/SOWs (TSI, Neuanalytics, GC Services, Repossession and Loss Recovery agencies) are met followed and compliant with TCPR procedures and regulations. Evaluate and decision Balloon REFI and TOE applications in the car loan decisioning system within established guidelines and authority levels. Collaborate with corporate teams in remarketing, customer experience, and collections to implement best practices and ensure alignment between TFS and TCPR. Develop approaches to monitor the effectiveness and success of strategy/action plans. Prepare contingency plans to address the dynamic nature of the business and continue to ensure customer satisfaction. Review processes and systems to make sure their benefits justify the costs. People Management Work closely with supervisors, human resources, local management and other corporate customer experience, collections, loss recovery and remarketing managers to evaluate, develop and implement workflow efficiencies and ensure best practices are in place. Support and provide effective coaching and constructive feedback to supervisors, and other team members on an individual and on-going basis to enable them to take an active role in performance improvement and maximizing potential. Evaluate staff performance levels and as needed, develop performance improvement plans to meet business needs. Support HR by coordinating and applying personnel policies and procedures for interviewing, selecting, and hiring candidates. Manage complex performance issues. Complete objective and relevant performance appraisals for supervisors in a timely manner. Establish short- to medium-range plans for the assigned teams to achieve departments goals and objectives. Provide ongoing review of performance measurement standards to ensure strategies and long-term goals are being reinforced. Identify training needs and trends, and work with HR, resource management, and other managers to create and deliver programs that improve customer interactions, accuracy and efficiency. Communicate TCPR's objectives, strategies and expectations clearly to the team, providing guidance and leadership to supervisors and department members. Work with teams to identify issues, develop action plans, and escalate unresolved matters to senior management when necessary. Support supervisors by handling complex customer transactions and resolving unique, sensitive, or non-routine issues referred for assistance. Vendor Management Communicate compliance expectations and Service Level Agreements (SLAs) to all assigned suppliers, including clear consequences for non-compliance. Prepare the annual Business Control Risk Assessments (BCRA) for each assigned supplier in collaboration with the Vendor Management Department. Ensure day-to-day execution of operational strategies across third-party servicing relationships. Work with the Supplier and VMO Specialist on potential servicing contracts and other vendor-related agreements. Oversee vendors through operational calls, quarterly business reviews, and periodic onsite visits. Monitor vendor compliance with contractual terms, conditions, and requirements. Maintain documentation of vendor oversight activities, including contracts and applicable TCPR procedures. Audit and reconcile monthly invoices and financial transactions to ensure accuracy and compliance with contractual terms. Approve monthly invoices through Ariba for assigned suppliers (TSI, GC Services, Lexis Nexis, Innovis, RR Donnelley, NBS, Neuanalytics, and Becket & Lee). Work on special projects, as assigned Education Four-Year College Degree (BA or BS) Experience - Subject Matter Expertise Preferred 5-10 years of relevant / progressive work experience (in similar field and/or industry) Licenses, Certifications & Specialized Skills (if applicable) Proficient in MS Office applications (Word, Excel, Power Point, etc.) Bi-lingual (Spanish and English) with excellent written and verbal communication and interpersonal skills. Able to interface with and motivate team members at all levels. Understanding of captive automotive finance operations. Ability to work independently, with strong organizational skills and flexibility for a team-oriented environment. Management experience/knowledge in customer experience, collections, repossessions and vehicle insurance experience in the financial services industry. Excellent interpersonal skills with the ability to interact with and motivate team members at all levels. Supervision or Management A cross-functional team reports to this position. Additional Comments, Including Unique Circumstances Able to travel up to 10% of the time. Belonging at Toyota Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. Have a question, need assistance with your application or do you require any special accommodations? Please send an email to tcpr_human_********************.
    $23k-27k yearly est. Auto-Apply 5d ago
  • Customer Service Representative (Call Center)

    Worldnet Telecommunications LLC 4.1company rating

    Collections representative job in Guaynabo, PR

    We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities. Attends all call types - from order status, billing balances and/or repair status. To create and maintain service documentations for a new service request, claim or technical situations using the systems assigned by the company. Orientation for a new services or rates plans. Perform outgoing calls to confirm completed service and repairs orders. Promote and develop the VISION of the company within the group. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. In charge of handling all external and internal Customer issues related to service via telephone calls, email or fax, analyze them using the operations systems and to reply any request with a time frame of 30 to 60 seconds. Maintain an average call monitoring percentage of no less than 85% (Satisfactory). Responsible to refer any situation to the right area/department using the operations systems provided. In charge to manage in excellence all the Customer calls following the VISION of the Company. Responsible of handling the assigned duties and follow the ongoing process according to the rules and procedures established in the Operations Department. Assist the Customer in billing, collections request, services orientation, order status. Handle customer calls of repairs, but not limited to, POTS, and SF services. Complete basic troubleshooting for POTS services. Responsible to realize outgoing calls to confirm service for repairs and service orders completed, provide status and testing. Responsible of reporting and escalating to the Specialist, Supervisor or Manager any unusual situation with the service identified while communicating and helping the Customer. Responsible of updating on a daily basis all the operations systems and related departments with the corresponding information and actions taken in a short, detailed and clear manner to facilitate reading and understanding. Responsible of processing investigations or special projects required by the Supervisor in the time frame indicated. Responsible of keeping the Call Center Area well attended all the time including supporting the team task when another customer representative is out of the office. Assist in training and orientation of the new employees. Support and inform other area/departments regarding the services issues. Performs all other duties as required. SUPERVISORY RESPONSIBILITIES This Job has no supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associates Degree and two years of call center/ customer service experience and/or training or equivalent combination of education and experience. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing the duties of this job requires the employee to sit, stand, and bend, and a normal range of hearing and vision. We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.
    $14k-21k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    Genpt

    Collections representative job in San Juan, PR

    Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • Partners with Account Representatives to ensure customer satisfaction. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • May handle customer returns. • Performs other duties as assigned. EDUCATION & EXPERIENCE: Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES: • Reliability, organization, and attention to detail required. • Strong communication skills including written, verbal, and listening. • Ability to multi-task and time management skills required. • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. • Product knowledge is preferred. COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
    $13k-21k yearly est. Auto-Apply 50d ago
  • Customer Service Representative

    Adecco Us, Inc. 4.3company rating

    Collections representative job in San Juan, PR

    Adecco is hiring immediately for Customer Service Representatives at United Healthcare in San Juan, PR. Customer Service Representatives handle essential tasks with one of our premier clients with starting pay at $13.00 - $13.50/hr depending on experience, plus available overtime. As a Customer Service Representative, you will provide phone support to address the needs of members or providers, taking care to thoroughly understand the type of assistance required, ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems, research complex issues across multiple databases and work with support resources to resolve member or provider issues and/or partner with others to resolve escalated issues, may assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools, and may contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed in a call center environment. Requirements: + High School Diploma/GED + Prior health care experience preferred + Previous Data Entry experience + Knowledge of medical or health insurance terminology preferred + 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties + Intermediate Windows PC navigation proficiency or higher and ability to navigate in multiple systems + Bilingual Spanish/English proficiency What's in this for you? + Weekly pay starting at $13.00 - $13.50/hr depending on experience + Competitive benefits with options such as medical, dental, vision, and 401(k) Click on apply now for immediate consideration for these Customer Service Representative positions in San Juan, PR! **Pay Details:** $13.00 to $13.50 per hour Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ********************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance
    $13-13.5 hourly 13d ago
  • Customer Service Rep.

    Cai 4.8company rating

    Collections representative job in San Juan, PR

    **Req number:** R6896 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** As the Customer Service Representative you will be the first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. **Job Description** We are seeking **Customer Service** **Representatives** to join our team. In this role, you will be the first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. This role is **remote** and **full-time. Due to our end client, clients must reside in North Carolina.** **What You'll Do** + Respond to provider questions,emails, and calls in a timely and professional manner + Assist with navigating and resolving a variety of issues, including claims and continuity of care + Work towards meeting and exceedingcall center metrics + Manage a high volume of inbound andoutbound callswith efficiency and courtesy + Maintain detailed records of interactions, transactions, and comments + Collaborate with Provider Relations and Contracts teams to ensure seamless service + Contribute to team efforts by accomplishing related results as needed **What You'll Need** Required: + High school diploma or equivalent; higher education or certifications inhealthcareorcustomer servicepreferred + Experience incustomer service, ideally in ahealthcaresetting + Strongcommunication skills, both verbal and written + Ability to handle stressful situations withpatienceand professionalism + Proficiency with computers and typicaloffice software + Knowledge ofhealthcaresystems and terminology is a plus + Flexibilityto work holidays and extended hours as required by the Department. **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $17.00 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
    $13k-22k yearly est. 3d ago
  • Customer Service Rep. - Insurance

    Tpis

    Collections representative job in Carolina, PR

    The Customer Service Representative is responsible for assisting customers and prospects with information about the company's products and services. They address and clarify any questions from beneficiaries who have concerns. Resolves service needs by following established operational processes and service guidelines and documents the services provided to ensure the continuity of offerings by the Service Center. ESSENTIAL FUNCTIONS: Handles and resolves service requests from customers and prospects, including inquiries about the eligibility of policyholders and dependents, cancellation letters, changes to Independent Practice Associations (IPAs) and Primary Care Physicians (PCPs), issuance of duplicate cards, coverage certifications, beneficiary value programs, utility collections, premium collections, and reimbursement requests, among others. Prepares coverage certifications and letters of non-covered services, among others, according to the policyholder's request. Maintains updated the database regarding policyholder demographics information in the systems. Registers visitors in the system and evaluates each member's service situation before interaction to identify areas that need improvement and to determine the appropriate course of action, adhering to established standards such as wait times, service quality, transaction accuracy, and error rates. Logs cases in the system or applications, works the cases received through the Customer Relationship Management (CRM) case referral tool, keeps customers informed of the status, and notifies them of the outcome of the request. Documents in the system the steps taken to complete the service cycle complying with documentation parameters and preparing transaction reports. Handles calls from the Call Center of the company's different lines of business received from members who have questions, concerns, or discomfort about complex situations regarding benefits, processes, and coverage, among others. Ensures that any service cycle is completed for calls that could not be resolved during the first contact or for which there was a commitment to follow up with the customer. Refers to the corresponding unit the complaints received from policyholders, following the established protocol. Receives, documents, solves, and/or channels service requests from other departments to support customer retention, ensuring a response is received. Support other departments by completing Health Risk Assessment (HRA) calls. Education and Experience: Bachelor's Degree from an accredited institution. At least one (1) year of experience performing duties in a similar position in Customer Service areas, preferably in a Call Center in the Health Insurance Industry. OR Education and Experience: Sixty (60) college credits, equivalent to two (2) years of study or an Associate's Degree. At least two (2) years of experience working in Customer Service areas, preferably in a Call Center in the Health Insurance Industry. OR Education and Experience: High School Diploma. At least three (3) years of experience working in Customer Service areas, preferably in a Call Center in the Health Insurance Industry. Languages: Spanish - Intermediate (comprehensive, writing and verbal) English - Intermediate (comprehensive, writing and verbal) TPIS is an employer with equal opportunity in employment and take Affirmative Action to recruit Women, Minorities, Protected Veterans, and Persons with Disabilities.
    $13k-21k yearly est. Auto-Apply 9d ago
  • Customer Service Representative Bilingual

    3500 Square

    Collections representative job in Arecibo, PR

    Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance Requirement: Must successfully pass a federal background check with fingerprinting Work Authorization: U.S. Citizenship required 3500 Square LLC is seeking dedicated and bilingual Customer Service Representatives to join our on-site call center team in Arecibo, Puerto Rico. In this role, you will provide support to U.S. veterans by handling inbound calls, guiding them through processes, and ensuring they receive accurate information and assistance. This is a fast-paced, production-driven environment where strong communication, keyboarding accuracy, and multitasking skills are essential. Key Responsibilities Handle a high volume of inbound calls from veterans, providing clear guidance in English and Spanish. Accurately document call details and process service requests in company systems. Meet productivity and quality metrics (call handling, accuracy, timeliness). Maintain confidentiality and adhere to all compliance and security standards. Work collaboratively with supervisors and team members to ensure excellent customer experience. Schedule Second Shift: 11:00 a.m. - 8:00 p.m. (local PR time) Daylight Saving Adjustment: 12:00 p.m. - 9:00 p.m. (local PR time) Minimum Qualifications U.S. Citizen with ability to successfully pass a federal background check with fingerprinting. High School Diploma or equivalent required; Associate's degree preferred. Fully bilingual (English/Spanish) - must speak, read, and write fluently in both languages. Strong typing/keyboard skills and proficiency with Microsoft Office (Word, Excel, Outlook). Previous call center or customer service experience strongly preferred. Ability to work on-site in Arecibo, PR on a full-time schedule. Education & Certifications High School Diploma or GED required. Additional training or certifications in customer service, communications, or related areas is a plus. What We Offer Competitive hourly wage Paid holidays, vacation, and sick leave Health insurance and professional development reimbursement. Career growth opportunities in federal contracting services. How to Apply Make a difference by supporting veterans while building your career in a professional call center environment! Equal Employment Opportunity and E-Verify Statement 3500 Square, LLC is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, military status, citizenship status, or any other legally protected status, in accordance with federal, state, and local laws. As a federal contractor, 3500 Square, LLC complies with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), providing equal opportunity and affirmative action for qualified individuals with disabilities and protected veterans. All employment decisions are based on qualifications, merit, and business needs. Fair consideration is provided to all candidates, including U.S. citizens and nationals, as required by federal regulations regarding national origin discrimination. If you require a reasonable accommodation to complete the application process due to a disability, please contact our Human Resources team at ***************** or **************. 3500 Square, LLC participates in E-Verify. If E-Verify cannot confirm that you are authorized to work, you will receive written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any employment action is taken against you, including termination. Employers can only use E-Verify after you have accepted a job offer and completed the Form I-9. 3500 Square, LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
    $13k-21k yearly est. Auto-Apply 60d+ ago
  • WhiteStar - Billing Analyst

    Mettel 4.3company rating

    Collections representative job in Guaynabo, PR

    Job Description MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. White Star is looking for a Billing Analyst to join our team! We are seeking a bright, highly motivated individual with an analytical mind for our Credit Card Payments team. Our billing analysts are responsible to analyze, investigate and pay bills using the payment management program which contains all the necessary information to process these Invoices, search for ways to pay these invoices such as going to the vendor's website or calling the vendor to process them. Billing analysts are responsible for the use and handling of the cards provided for each funded Invoices, attention to detail and proper investigation are required. ROLE AND RESPONSIBILITIES: Ensure that all payment process is documented into the payment management system in a timely manner every day. Keep the cards' information provided from payment management secured and inaccessible from unauthorized bystanders. All assigned invoices due to be process cannot stay untouched for more than two days on their bucket unless the situation is needed deem so. Past due dates and invoices with sooner past due dates are to be processed first. DESIRED QUALIFICATIONS: Diligence and proper investigation of vendor bills for proper payment and make sure that all processes are entered into the payment management program in a timely manner every day. Keep track of missing bills or discrepancies to make sure that everything is paid correctly. Maintain a good pace when processing the funded Invoices. Ensure that all process is documented and well updated every day. Basic knowledge with computers and basic knowledge of website behavior. An individual with good WPM (Words Per Minute) typing skills. Proactive Individual that always seeks to be better in their field and look for ways to do their duties more efficiently. *The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is $ 11-13 p/hr. depending on experience. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process. Keywords: #Billing, #CreditCardProcessing, #CreditPayments, #NewJobsNearMe, #BillingAnalyst, #Accounting, #AccountsRexeivable, #AR MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. To learn more about our company visit us at **************
    $11-13 hourly 32d ago
  • Claims CSR

    Harris Computer Systems 4.4company rating

    Collections representative job in Florida, PR

    * Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach. * Provide claim status to policyholders or providers with a positive and professional approach. * Answer calls as required by company policy in a helpful, professional, timely manner. * Place outgoing calls as needed to provide or obtain information. * Document (written/on-line) all calls while in progress. * Transfer calls to employees in other departments as required to meet customer needs. * Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail. * Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards. * Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.
    $17k-25k yearly est. Auto-Apply 1d ago
  • Pharmacy Customer Service Assoc. Cert

    Walgreens 4.4company rating

    Collections representative job in Peuelas, PR

    **Job Objectives** Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. **Job Responsibilities/Tasks** **Customer Experience** + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). **Operations** + Provides customers with courteous, friendly, fast, and efficient service. + Recommends items for sale to customer and recommends trade-up and/or companion items. + Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products. + Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. + Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. + Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. + Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. + Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. + Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. + Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. + Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). + Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. + Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. + Has working knowledge of store systems and store equipment. + Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. + Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). + Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. + Complies with all company policies and procedures; maintains respectful relationships with coworkers. + Completes special assignments and other tasks as assigned. **Training & Personal Development** + Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. + Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. **About Walgreens** Founded in 1901, Walgreens ( ***************** ) proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. **Job ID:** 1716920BR **Title:** Pharmacy Customer Service Assoc. Cert **Company Indicator:** Walgreens **Employment Type:** Part-time **Job Function:** Retail **Full Store Address:** 175 CARR 385,PENUELAS,PR,00624 **Full District Office Address:** 175 CARR 385,PENUELAS,PR,00624-07501-09118-S **External Basic Qualifications:** + Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) + Requires willingness to work flexible schedule, including evenings and weekend hours. **Preferred Qualifications:** + Prefer six months of experience in a retail environment. + Prefer to have prior work experience with Walgreens. + Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. + Prefer good computer skills. + Prefer the knowledge of store inventory control. + Prefer PTCB certification. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits **Shift:** **Store:** 09118-PENUELAS PR **Pay Type:** Hourly **Start Rate:** 16 **Max Rate:** 18
    $15k-19k yearly est. 49d ago
  • Patient Account Assoc II Payment Research Representative

    Intermountain Health 3.9company rating

    Collections representative job in San Juan, PR

    Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner. **Essential Functions** + Identify appropriate payment details and save back-up as appropriate. Balance payments to deposits in systems and applications. Post all payments to patient accounts, using both electronic and manual posting systems + Research, validate and make adjustments to payment postings. Follow up in accordance to procedures and policies with an overall goal of account resolution + Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts + Research and follow-up on missing information, such as EOB and insurance remittances. Contact payers as necessary to obtain detailed info in regard to payments + Complete more difficult assignments, and assist teammates with balancing issues + Escalate issues and trends to leadership + Meet department's productivity and quality goals + Collaborate with other teams across the organization + Participate in meetings and educational requirements + Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards + Perform other duties as assigned **Skills** + Insurance Claims + Medical Billing + Explanation of Benefits (EOB) + Translations + Reading + Billing + Revenue Cycle Payment Handling + Computer Literacy and troubleshooting + Attention to Detail + Customer Follow-Ups **Qualifications** + High School diploma or equivalent, required + Minimum of one (1) year of full cycle medical billing experience, required + Minimum of six (6) months in a healthcare Cash Posting role, required + Knowledge of CPT (procedures), ICD-10 (diagnoses), and modifiers, required + Ability to read and understand Explanation of Benefits (EOB's) or interpret denials, required + Basic understanding of accounting procedures such as debits/credits, required + Experience with insurance claim appeals, required + Excellent computer skills (including Microsoft Office applications), required- Familiarity with electronic remittances, required **Physical Requirements** + Interact with others by effectively communicating, both orally and in writing + Operate computers and other office equipment requiring the ability to move fingers and hands + See and read computer monitors and documents + Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment + May require lifting and transporting objects and office supplies, bending, kneeling and reaching **Location:** Peaks Regional Office **Work City:** Broomfield **Work State:** Colorado **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.29 - $27.45 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.
    $25k-30k yearly est. 35d ago
  • Representative II, Customer Service Operations

    Cardinal Health 4.4company rating

    Collections representative job in San Juan, PR

    **What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Provide problem resolution for order issues in a timely manner **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in Customer Service preferred + Prior computer experience using Microsoft Office systems required + Team-oriented mindset + Demonstrate a passion for healthcare + Strong organizational skills and attention to detail **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance, including usage of SOP's and written instructions. + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Demonstrate excellent communication skills + Must be able to multitask in a fast-paced environment + Must maintain a distraction free workspace. **Anticipated hourly range:** $15.70 per hour to $22.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/16/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $15.7-22.5 hourly 28d ago
  • Customer Service Representative (CSR)

    Adecco Us, Inc. 4.3company rating

    Collections representative job in San Juan, PR

    Adecco is assisting a local client recruiting for Customer Service Representative (CSR) opportunities. This is an excellent opportunity to join a winning culture and get your foot in the door with a leading healthcare organization that supports providers and improves access to care. If the Customer Service Representative (CSR) role sounds like something you would be interested in, and you meet the qualifications listed below, apply now! **Responsibilities for a Customer Service Representative (CSR) include but are not limited to:** + Answer incoming calls from healthcare providers (physician offices, clinics) and identify assistance needs related to benefits & eligibility, billing, payments, authorizations, and explanations of benefits + Provide customer service support via phone and live chat, including updates on member eligibility and claims status while validating state-specific requirements + Resolve provider inquiries on the first call by navigating multiple, complex computer systems to determine issue status and provide accurate responses + Deliver information in a professional and positive manner to build strong relationships with providers and their staff + Complete detailed documentation to track provider issues and support reporting on trends and outcomes **Candidates for the Customer Service Representative (CSR) must meet the following requirements to be considered:** + 1+ year of experience in an office, administrative, clerical, or customer service environment using phones and computers as primary tools + Proficiency with Microsoft Office and Windows-based computer applications, including the ability to learn new systems quickly + Fully bilingual in English and Spanish (required) + Ability to work 40 hours per week, Monday-Friday, within business hours of 8:00 AM - 9:00 PM (ATL), including flexibility for varying 8-hour shifts + Ability to work onsite in a temp-to-hire role + Availability to attend 12 weeks of mandatory training (no PTO permitted during training period) Preferred Qualifications: + Previous healthcare or health insurance experience **What's in this Customer Service Representative (CSR) position for you?** + Pay: $13.00 per hour + Shift: Monday-Friday | 8:00 AM - 9:00 PM (8-hour shifts within business hours) + Start Date: Monday, February 16 + Weekly paycheck + Dedicated Onboarding Specialist & Recruiter + Access to Adecco's Aspire Academy with thousands of free upskilling courses This Customer Service Representative (CSR) position is being recruited for by one of Adecco's Centralized Delivery Teams and not your local Branch. For instant consideration for this position and other opportunities with Adecco, apply today! **Pay Details:** $13.00 per hour Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ********************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance
    $13 hourly 5d ago
  • Accounts Receivable, Customer Service Operations

    Cardinal Health 4.4company rating

    Collections representative job in San Juan, PR

    **Remote Hours: Monday - Friday, 7:00 AM - 3:30 PM PST (or based on business need)** **_What Accounts Receivable Specialist contributes to Cardinal Health_** Account Receivable Specialist is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA. + Demonstrates knowledge of financial processes, systems, controls, and work streams. + Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls. + Possesses understanding of service level goals and objectives when providing customer support. + Demonstrates ability to respond to non-standard requests from vendors and customers. + Possesses strong organizational skills and prioritizes getting the right things done. **_Responsibilities_** + Submitting medical documentation/billing data to insurance providers + Researching and appealing denied and rejected claims + Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing + Following up on unpaid claims within standard billing cycle time frame + Calling insurance companies regarding any discrepancy in payment if necessary + Reviewing insurance payments for accuracy and completeness **_Qualifications_** + HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred + 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred + Strong knowledge of Microsoft Excel + Ability to work independently and collaboratively within team environment + Able to multi-task and meet tight deadlines + Excellent problem-solving skills + Strong communication skills + Familiarity with ICD-10 coding + Competent with computer systems, software and 10 key calculators + Knowledge of medical terminology **_What is expected of you and others at this level_** + Applies basic concepts, principles, and technical capabilities to perform routine tasks + Works on projects of limited scope and complexity + Follows established procedures to resolve readily identifiable technical problems + Works under direct supervision and receives detailed instructions + Develops competence by performing structured work assignments **Anticipated hourly range:** $22.30 per hour - $32 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 10/5/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $22.3-32 hourly 60d+ ago
  • Accounts Receivable Specialist, Customer Service Operations

    Cardinal Health 4.4company rating

    Collections representative job in San Juan, PR

    **Remote Hours: Monday - Friday, 7:00 AM - 3:30 PM PST (or based on business need)** **_What Accounts Receivable Specialist II contributes to Cardinal Health_** Account Receivable Specialist II is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA. + Demonstrates knowledge of financial processes, systems, controls, and work streams. + Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls. + Possesses understanding of service level goals and objectives when providing customer support. + Demonstrates ability to respond to non-standard requests from vendors and customers. + Possesses strong organizational skills and prioritizes getting the right things done. **_Responsibilities_** + Submitting medical documentation/billing data to insurance providers + Researching and appealing denied and rejected claims + Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing + Following up on unpaid claims within standard billing cycle time frame + Calling insurance companies regarding any discrepancy in payment if necessary + Reviewing insurance payments for accuracy and completeness **_Qualifications_** + HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred + 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred + Strong knowledge of Microsoft Excel + Ability to work independently and collaboratively within team environment + Able to multi-task and meet tight deadlines + Excellent problem-solving skills + Strong communication skills + Familiarity with ICD-10 coding + Competent with computer systems, software and 10 key calculators + Knowledge of medical terminology **_What is expected of you and others at this level_** + Applies basic concepts, principles, and technical capabilities to perform routine tasks + Works on projects of limited scope and complexity + Follows established procedures to resolve readily identifiable technical problems + Works under direct supervision and receives detailed instructions + Develops competence by performing structured work assignments **Anticipated hourly range:** $22.30 per hour - $32 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 10/5/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $22.3-32 hourly 27d ago

Learn more about collections representative jobs

How much does a collections representative earn in Candelaria, PR?

The average collections representative in Candelaria, PR earns between $21,000 and $36,000 annually. This compares to the national average collections representative range of $26,000 to $42,000.

Average collections representative salary in Candelaria, PR

$27,000

What are the biggest employers of Collections Representatives in Candelaria, PR?

The biggest employers of Collections Representatives in Candelaria, PR are:
  1. UnitedHealth Group
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