Customer Service Representative
Collections representative job in Columbia, MO
Customer Service Representative (CSR) - Join Our Growing Team at MasterTech!
Are you looking for a fulfilling career with one of the top local companies in the plumbing and HVAC industry? If so, MasterTech Plumbing, Heating, and Cooling is the perfect place for you! Our team enjoys competitive pay, fantastic benefits, and excellent growth opportunities in a supportive and dynamic work environment.
About the Role
Are you a problem-solver who loves helping people make great choices? Do you thrive in fast-paced situations and enjoy providing top-notch customer service? If so, we'd love to meet you!
As a Customer Service Representative (CSR), you'll be the friendly voice our customers rely on to resolve issues, schedule appointments, and ensure they receive 5-star service. You'll need to stay calm under pressure, think quickly, and handle a variety of situations with professionalism and care.
What You'll Do
Assist customers with inquiries, troubleshooting, and scheduling appointments.
Enter and manage customer information accurately in our system.
Follow up with outbound calls to ensure customer satisfaction.
Provide both service and sales support, helping customers make informed decisions.
Work collaboratively with a great team that values trust, respect, and having fun while working hard.
Be open to coaching and continuous learning to enhance your skills.
Participate in an on-call rotation for after-hours, weekend, and holiday support when needed.
What We're Looking For
A friendly, customer-focused personality with a genuine desire to help people.
High school diploma or GED.
Professional and courteous communication skills (both verbal and written).
Strong attention to detail and solid data entry skills.
Quick thinking and good judgment in handling customer concerns.
Emotional intelligence and the ability to stay calm under pressure.
Experience in customer service and/or sales is a plus.
Why Join Us?
We value our employees and offer a competitive salary with excellent benefits, including:
Competitive Pay - $18-$20/hr (DOE) + Bonus and Incentives
Health, vision, and dental insurance
Paid vacation and 8 paid holidays
401K with company match
Paid career and skills development opportunities
Fun team events and occasional snacks & treats
Employee discounts on HVAC and plumbing services
A supportive and enjoyable work environment
Ready to Apply?
If you're hardworking, team-oriented, and passionate about delivering exceptional service, we'd love to hear from you! Apply Now to take the first step toward an exciting and rewarding career with us.
Auto-ApplyCustomer Service Representative
Collections representative job in Columbia, MO
Answer incoming calls from customers needing assistance in a variety of areas Fulfill customer service functions Answer questions, give explanation, and solve problems for customers Complete special projects as assigned College degree or high school education with relevant work experience preferred
Previous banking experience not required, but strongly recommended
One year sales experience and two years service experience preferred
Ability to learn a great deal of information in a short time
Great deal of initiative to sell and cross-sell products
Possess the flexibility to accept and help promote changes
Excellent problem solving and analytical skills
Strong commitment to customer service
Self starter requiring minimal supervision
Professional phone skills
Customer Service Representative - Columbia, MO
Collections representative job in Columbia, MO
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Full Time Retail and Customer Service Reps
Collections representative job in Columbia, MO
We are a marketing company that performs outsourced sales and marketing, including corporate promotions on behalf of our clients. What this means is, instead of our clients using their own internal marketing or sales force; they outsource to us and actually hire us to do it for them. They provide the different promotions and services and we are responsible for representing them in local markets.
Our clients have specific fields of expertise ranging from consumer electronics to the biggest name in satellite TV services. We feel we can complement their niche with a superior marketing and sales team to keep them busy doing what they do best. With representatives nationally, our one-on-one approach allows us to get personal with our clients' customers through direct marketing.
JOB DESCRIPTION
We are currently hiring entry level candidates
with a CUSTOMER SERVICE, restaurant, retail sales or hospitality
background for the Account Executive position. We have found that
candidates working in these fields and other types of customer service
positions are very easy to train into our Account Executive role. We
specialize in customer retention and acquisition, and this requires the
ability to confidently interact with people.
What do we offer?
Due to expansion, we are willing to train highly motivated people for
management and customer service & sales opportunities. Candidates
must be willing to work hard in an entry level customer service
position. All openings are ideal for recent graduates, or professionals.
We offer an opportunity to gain experience and enjoy company paid
travel opportunities. We are now offering FULL-Time W2 positions with
base pay plus commission and bonus opportunities.
Training Is Provided In The Areas of:
Sales and Marketing Tactics
Account Management
Leadership/Team Building
Human Resources
Candidates will work in the following areas:
Account Management
Client Retention and Acquisition
Customer Account Negotiation
Training and coaching others to develop their skills
Learning the business aspect of running a marketing campaign
Public speaking and presentations
Sales & Marketing.
This job involves one on one sales interaction with customers. (NO telemarketing - NO direct mail- NO door-2-door)
Qualifications
JOB REQUIREMENTS
Excellent customer service skills
Great student mentality
Professionalism
Must be able to work with others in a team environment
Leadership skills
Great verbal and written communication skills
NO EXPERIENCE REQUIRED
Does this sound like you? If so, we'd like to hear from you. Apply today!
Reply back with resume.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Rep(01505) - 1621A Towne Dr
Collections representative job in Columbia, MO
Job Description
Job duties include:
Taking phone calls
Taking orders
Making pizzas
Completing cash transactions
Providing customers a great customer service experience
Cleaning
Lifting up to 25 lbs.
Job Requirements include:
Ability to follow directions
Flexibility
Weekend and holiday availability
MBR Management Corporation is an equal opportunity employer. MBR requires applicant to pass a criminal background check. A great attitude and an easy smile are required.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Representative
Collections representative job in Eldon, MO
The Customer Service Representative I position is responsible for providing a high level of customer service for MFA Oil customers. In addition, this position is responsible for the daily duties of the operation including recording sales, taking payments, performing and entering inventory and completing bank deposits.
MFA Oil Company is an Equal Opportunity/Drug-Free Employer.
Responsibilities
In an accurate and timely manner, complete daily sales and deposit reporting
Make sure daily sales and receipts are listed accurately on monthly stock sheets
Ensure that customer payments are completed accurately and applied to the correct account
Ensure that petty cash reimbursements are completed accurately, and that proper supporting documentation is attached
Assist manager in securing all tax exemption forms (FE7, MO1, etc.)
Make sure they are complete and maintain a file on all forms
Answer phones, greet customers, and satisfy routine requests courteously
Be sure that all "out of gas" calls are notified of MFA Oil's "Out of Gas" procedures
Process daily correspondence from customers and home office in a timely manner
Make sure that proper new customer documentation is completed, including required safety documentation and forms, credit application, loaned equipment agreements, propane tank leases
Maintain up-to-date filing systems
Assist with sales and collection of accounts receivable as directed by manager
Obtain propane certification and fill propane tanks as required by location
Maintain good working relationship with all employees
Maintain a clean and organized work area
Know and adhere to company policies and procedures
Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
Maintain timely and professional communication with management, employees, vendors and customers
Keep supervisor informed of any problems and/or any issues that need attention
Perform other duties as assigned
Job Requirements
High school diploma or equivalent
Legal authorization to work in the United States
At least 18 years of age
Some travel required for training
Ability to exchange accurate information verbally and in written form with the customers of MFA Oil in English
Ability to meet company requirements including successful pre-employment drug screening and criminal background check
Basic understanding of accounting principles
Ability to consistently operate a computer and other office productivity machinery including Microsoft Office products
Capability to learn new concepts and use technical materials
Ability to perform mathematical calculations in order to make change, complete reports, and account for products
Ability to visually observe and inspect items and work environment for regular job responsibilities and safety concerns
Physical ability to remain in a stationary position (standing and/or sitting) for up to nine hours per shift
Physical ability to move and position self to move and retrieve products and supplies from shelves under counters or stacks of inventory weighing up to 50 pounds
Willingness to work with hazardous materials
Preferred Skills
1-3 years of customer service or other applicable work experience
Ability to meet deadlines with a high degree of time management
Ability to perform detail work with accuracy
Ability to grasp new concepts quickly
Ability to work both independently and in a team environment
Ability to work at a fast pace
Ability to set priorities and goals and develop plans for achieving them
Data collector / Driver
Collections representative job in Columbia, MO
Terry Soot Management Group (TSMG) is a field data collection company founded in 2017 in Europe. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.
Project objective The goal of the project is to help collect images of streets, main points of interest and public areas. The project is performed on cars with 360 cameras mounted on top that image the area around the vehicle and store those images on computers inside the vehicle. Later, this data will be used to enhance one the most popular online maps in the world.
The data collectors will be given specific routes around public streets and areas, specifically targeting commercial districts and historical sites. Due to poor weather conditions some areas will be visited multiple times in order to collect the best quality of imaging. The project is expected to last at least 3 months and will cover different city/state zones.
The ideal candidate enjoys driving, knows well the area, traffic trends, is highly responsible and reliable.
The schedule expected on the project is Monday-Friday, 8 hours/day 40 hours per week. You can work more than 8 hours if you will.Requirements
Must have a valid Driver License (driving experience, 1-2 yrs minimum)
Must have parking for a vehicle
Must be authorized to work in the US
Must pass the background check
Enjoys driving, with flexible schedule
Available for a minimum of 3 months
Responsible & Reliable
Good driving skills
Great communication skills
High level of responsibility
General car knowledge
Tech savvy (smartphone and basic apps)
Basic computer skills
Self-motivated and detailed oriented
We would be happy to get to know you and your skills better and see how we can support each other's growth.
Please apply and let's meet!
Auto-ApplyCustomer Service Representative
Collections representative job in Boonville, MO
Job Description
BTC Bank is a community bank founded on the traditional values of personal customer service. Our continued tradition of serving our friends and neighbors with courteous, professional banking services maintains its standard of excellence today. We strongly support our local communities. We are proud of the roots of our past and prepared for the growth in our future.
Work Location: This position will be based at our Boonville, MO location
Hours: 40 hours per week, including Saturday rotation. M-TH 7:45am-5pm, Fridays 7:45am-5:30pm, Saturdays 7:45am-12pm
Job Purpose: Customer service representatives respond to customer inquiries via telephone and face-to-face meetings.
Duties and Responsibilities:
Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary. Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits.
Cross-sell bank products and services based on customer needs in accordance with the banks' program standards.
Relate customer requests for service charge rebates to the assistant vice president and vice president of operations.
Process necessary paperwork to rebate customer service charges.
Verify information on ATM/debit card applications to the information in customer database.
Send exceptions to personal banking counselors for corrections.
Update the system with messages regarding ATM/debit cards and service charge rebates.
Balance customer checkbooks.
Perform customer requested research, including printing statement and check copies.
Input, maintain and/or delete ATM and debit cards within system.
Transfer funds to cover customer overdrafts as directed by bank operations.
Notify the research and adjustment coordinator of required adjustments as reported by customers.
Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank.
Distribute to customers and properly log all “hold statements” and check orders held by the bank.
Act as backup to the receptionist, ATM/debit card coordinator and safe deposit vault attendant.
Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access and official check and ATM card requisition.
Monitor the “bad address” report and attempt to track down customers and obtain updated information.
Assist the operations processing specialist by verifying the accuracy of document images.
Open, set timers and close the safe deposit vault utilizing dual control.
Conduct call-backs to external check printing companies to verify customer information.
Process lockbox payments, including deposit preparation and daily report transmission.
Contact customers to obtain necessary signatures on items with missing or irregular signatures.
Maintain the bank's files for currency transaction reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, court orders, levies, miscellaneous deposit documentation and general correspondence.
Other duties as assigned.
Qualifications:
High school diploma or equivalent.
Previous cash handling experience preferred.
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
Excellent computer proficiency (MS Office - Word, Excel and Outlook).
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
To learn more about BTC Bank visit *****************
EOE/Veterans/Disabled
Account Representative - State Farm Agent Team Member
Collections representative job in Columbia, MO
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As Account Representative - State Farm Agent Team Member for DJ Hinds - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Provide information about insurance products and services.
Assist customers with policy applications and renewals.
Handle customer inquiries and provide timely responses.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Experience in customer service or sales preferred.
Account Representative - State Farm Agent Team Member
Collections representative job in Centralia, MO
Job DescriptionBenefits:
Bonus based on performance
Flexible schedule
Health insurance
Paid time off
Training & development
ROLE DESCRIPTION: As an Account Representative for Nancy Baca Agency, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Provide information about insurance products and services.
Assist clients with policy applications and renewals.
Handle client inquiries and provide timely responses.
Maintain accurate records of client interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Experience in customer service or sales preferred.
Senior Specialist, Account Management
Collections representative job in Jefferson City, MO
**What Account Management contributes to Cardinal Health:** **Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.**
**Responsibilities:**
**Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs**
**Bridge relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless service**
**Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives**
**Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions**
**Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed.**
**Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer's issues, requests and initiatives**
**Track, measure, and report key performance indicators monthly**
**Build and maintain long-term trusted relationships with customer to support retention and growth of the account**
**Qualifications:**
**Bachelor's degree in related field, or equivalent work experience, preferred**
**2-4 years of customer management experience, preferred**
**Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred**
**Demonstrated ability to work in a fast-paced, collaborative environment, preferred**
**Highly motivated and able to work effectively within a team, preferred**
**Strong communication skills with the ability to build solid relationships. preferred**
**Ability to travel to customer locations, as needed is preferred**
**What is expected of you and others at this level:**
**Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks**
**Works on projects of moderate scope and complexity**
**Identifies possible solutions to a variety of technical problems and takes actions to resolve**
**Applies judgment within defined parameters**
**Receives general guidance may receive more detailed instruction on new projects**
**Work reviewed for sound reasoning and accuracy**
**Anticipated salary range:** $57,000.00 - $81,600.00
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
**Medical, dental and vision coverage**
**Paid time off plan**
**Health savings account (HSA)**
**401k savings plan**
**Access to wages before pay day with my FlexPay**
**Flexible spending accounts (FSAs)**
**Short- and long-term disability coverage**
**Work-Life resources**
**Paid parental leave**
**Healthy lifestyle programs**
**Application window anticipated to close:** 1/17/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Account Representative - State Farm Agent Team Member
Collections representative job in Moberly, MO
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Opportunity for advancement
Paid time off
ROLE DESCRIPTION: As an Account Representative for Dave Brown State Farm, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Provide information about insurance products and services.
Assist customers with policy applications and renewals.
Handle customer inquiries and provide timely responses.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Experience in customer service or sales preferred.
Account Representative - State Farm Agent Team Member
Collections representative job in Marshall, MO
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Salary plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Collector 2
Collections representative job in Jefferson City, MO
The Collector II under general supervision and according to established procedures, performs collection activities for assigned accounts. Contacts insurance company representatives by telephone or through correspondence to collect inaccurate insurance payments and penalties according to BSWH Managed Care contracts. Maintains collection files on the accounts receivable system.
**ESSENTIAL FUNCTIONS OF THE ROLE**
Performs collection activities for assigned accounts. Contacts insurance companies to resolve payment difficulties and penalties owed to BSWH in accordance with Managed Care contracts.
Contacts insurance company representatives by telephone or through correspondence to check the status of claims, appeal or dispute payments and penalties. Has knowledge of CPT codes, Contracting, per diems, and other pertinent payment methods in the medical industry.
Maintains collection files on the accounts receivable system. Enters detailed records consisting of any pertinent information needed for collection follow-up.
Processes accounts for write-off and for legal. Conducts thorough research and manual calculation from Managed Care Rate Grids and Contracts to determine accurate amounts due to BSWH per each individual Insurance Contract. Enters data in Patient Accounting systems and Access database to track and monitor payments and penalties. Prepares legal documents to refer accounts to the Managed Care legal group for accounts deemed uncollectable.
Through thorough review ensures that balances on accounts are true and accurate as well as correct any contractual or payment entries. Verify insurance coding to ensure accurate payments.
Receives, reviews, and responds to correspondence related to accounts. Takes action as required.
**SALARY**
The pay range for this position is $16.12 (entry-level qualifications) - $24.17 (highly experienced) The specific rate will depend upon the successful candidate's specific qualifications and prior experience.
**BENEFITS**
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
**QUALIFICATIONS**
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - 2 Years of Experience
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Patient Account Assoc II Payment Research Representative
Collections representative job in Jefferson City, MO
Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.
**Essential Functions**
+ Identify appropriate payment details and save back-up as appropriate. Balance payments to deposits in systems and applications. Post all payments to patient accounts, using both electronic and manual posting systems
+ Research, validate and make adjustments to payment postings. Follow up in accordance to procedures and policies with an overall goal of account resolution
+ Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts
+ Research and follow-up on missing information, such as EOB and insurance remittances. Contact payers as necessary to obtain detailed info in regard to payments
+ Complete more difficult assignments, and assist teammates with balancing issues
+ Escalate issues and trends to leadership
+ Meet department's productivity and quality goals
+ Collaborate with other teams across the organization
+ Participate in meetings and educational requirements
+ Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards
+ Perform other duties as assigned
**Skills**
+ Insurance Claims
+ Medical Billing
+ Explanation of Benefits (EOB)
+ Translations
+ Reading
+ Billing
+ Revenue Cycle Payment Handling
+ Computer Literacy and troubleshooting
+ Attention to Detail
+ Customer Follow-Ups
**Physical Requirements:**
**Qualifications**
+ High School diploma or equivalent, required
+ Minimum of one (1) year of full cycle medical billing experience, required
+ Minimum of six (6) months in a healthcare Cash Posting role, required
+ Knowledge of CPT (procedures), ICD-10 (diagnoses), and modifiers, required
+ Ability to read and understand Explanation of Benefits (EOB's) or interpret denials, required
+ Basic understanding of accounting procedures such as debits/credits, required
+ Experience with insurance claim appeals, required
+ Excellent computer skills (including Microsoft Office applications), required- Familiarity with electronic remittances, required
**Physical Requirements**
+ Interact with others by effectively communicating, both orally and in writing
+ Operate computers and other office equipment requiring the ability to move fingers and hands
+ See and read computer monitors and documents
+ Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment
+ May require lifting and transporting objects and office supplies, bending, kneeling and reaching
**Location:**
Peaks Regional Office
**Work City:**
Broomfield
**Work State:**
Colorado
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.81 - $27.45
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (***************************************************** .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
Customer Service Rep
Collections representative job in Centralia, MO
Domino's is the #1 Pizza Company on the Planet! This franchisee has been in good standing with Domino's since 1985. We are looking for motivated, energetic and friendly Team Members to make, bake and take our products. All you need is a great can-do attitude, high energy, and excellent customer rapport! Domino's takes care of their employees, it is a fact that we promote from within and 90% of our current franchise owners started out as Team Member's, Delivery Drivers, or Assistant Managers!
Benefits:
Tips, Food Discount for Pizza and related products, Matching IRA*, Flexible schedules
Our expectations of Team Members:
* Hand craft & build customers orders as they are received.
* Treat every valued customer as if they are the only one! Run Car side orders to the customers vehicle. Welcome, Thank and take care of every customer in a ftiendly and professional manner..
* Operate all equipment
* Stock ingredients from delivery area to storage, work area, walk-in cooler.
* Receive and process telephone orders.
* Clean equipment and facility daily.
* Ability to comprehend and give correct written instructions.
* Ability to communicate verbally with customers and co-workers to process orders both over the phone, by internet and in person.
Minimum Requirements
* Must be at least 17 years old.
*Must be able to perform all job description duties provided at the interviw.
Benefit Conditions:
Waiting period may apply
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Representative
Collections representative job in Jefferson City, MO
This position offers an exciting opportunity for candidates who enjoy developing relationships with customers by identifying ways to meet their financial needs and assist in resolving customer sales and service inquires that leads to improved satisfaction and sales.
Provide a consistent legendary experience which includes uncovering customer's needs in a customer-centric manner and offering solutions of various bank products and services to meet customer's financial needs.
Accurately and efficiently process customer transactions through account opening and account maintenance of both personal and business accounts.
Assist branch with achieving goals.
Refer customers to experts when more complex financial goals and needs are recognized.
Achieve required levels of outbound phone calls to customers to help grow and retain relationships.
Participate in on-going training and development.
Conduct relationships and activates consistent with established bank policies, procedures and systems, the corporate Code of Conduct, Bank Secrecy Act and all applicate State and Federal laws and regulations.
Customer service in banking or other similar field preferred or equivalent combination of education, training and experience that demonstrates the required knowledge, skills and abilities.
Possess good judgement and strong organizational skills.
Ability to manage multiple responsibilities, prioritize, research and solve problems, attention to detail, and handle confidential information.
Strong interpersonal relations with the ability to work with customers and employees in a cooperative manner using excellent verbal, listening and communication skills.
Provide Legendary Service that exceeds expectations at every opportunity.
Ability and desire to represent Central Bank in the community in a positive and professional manner.
Sr Specialist, Account Management
Collections representative job in Jefferson City, MO
**At Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities.** **What Account Management contributes to Cardinal Health:**
Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
**Responsibilities:**
+ Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs
+ Bridge relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless service
+ Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives
+ Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions
+ Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed.
+ Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer's issues, requests and initiatives
+ Track, measure, and report key performance indicators monthly
+ Identify opportunities for process improvement and implement solutions to enhance efficiency, quality, and overall performance
+ Build and maintain long-term trusted relationships with customer to support retention and growth of the account
**Qualifications:**
+ Bachelor's degree in related field, or equivalent work experience, preferred
+ 2-4 years of professional experience; direct customer-facing experience, preferred
+ Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred
+ Demonstrated ability to work in a fast-paced, collaborative environment, preferred
+ Highly motivated and able to work effectively within a team, preferred
+ Strong communication skills with the ability to build solid relationships and deliver high quality presentations, preferred
+ Ability and willingness to travel occasionally, as business needs require is preferred
**What is expected of you and others at this level:**
+ Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
+ Works on projects of moderate scope and complexity
+ Identifies possible solutions to a variety of technical problems and takes actions to resolve
+ Applies judgment within defined parameters
+ Receives general guidance may receive more detailed instruction on new projects
+ Work reviewed for sound reasoning and accuracy
**Anticipated salary range:** $57,000.00 - $81,600.00
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 1/18/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Customer Service Rep(01504) - 102 W 6th Street
Collections representative job in Fulton, MO
Job Description
Join our team at Domino's Pizza in Fulton, United States, as a Customer Service Representative! We're looking for friendly, efficient, and customer-focused individuals to deliver exceptional service at our 102 W 6th Street location.
Answer phone calls and take customer orders accurately and professionally
Prepare high-quality pizzas according to company standards and recipes
Process cash and card transactions efficiently
Provide outstanding customer service, ensuring a positive experience for every customer
Maintain a clean and organized work environment
Assist with various cleaning tasks to uphold store cleanliness
Handle and lift items weighing up to 25 lbs.
Collaborate with team members to ensure smooth operations during busy periods
Adapt to changing priorities and multitask effectively in a fast-paced environment
Qualifications
Excellent communication skills with the ability to interact professionally with customers and team members
Strong attention to detail and ability to follow directions accurately
Basic math skills for handling cash transactions and order calculations
Flexibility to work weekends, holidays, and various shifts as needed
Physical stamina to stand, walk, and perform repetitive tasks for extended periods
Positive attitude and friendly demeanor, with an easy smile
Ability to multitask and prioritize in a fast-paced environment
Team player mentality with a willingness to support colleagues
Customer-focused mindset with a commitment to providing exceptional service
Reliable and punctual, with a strong work ethic
No prior experience required; on-the-job training will be provided
Additional Information
All your information will be kept confidential according to EEO guidelines.
Accounts Receivable, Customer Service Operations
Collections representative job in Jefferson City, MO
**Remote Hours: Monday - Friday, 7:00 AM - 3:30 PM PST (or based on business need)** **_What Accounts Receivable Specialist contributes to Cardinal Health_** Account Receivable Specialist is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA.
+ Demonstrates knowledge of financial processes, systems, controls, and work streams.
+ Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls.
+ Possesses understanding of service level goals and objectives when providing customer support.
+ Demonstrates ability to respond to non-standard requests from vendors and customers.
+ Possesses strong organizational skills and prioritizes getting the right things done.
**_Responsibilities_**
+ Submitting medical documentation/billing data to insurance providers
+ Researching and appealing denied and rejected claims
+ Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing
+ Following up on unpaid claims within standard billing cycle time frame
+ Calling insurance companies regarding any discrepancy in payment if necessary
+ Reviewing insurance payments for accuracy and completeness
**_Qualifications_**
+ HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred
+ 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred
+ Strong knowledge of Microsoft Excel
+ Ability to work independently and collaboratively within team environment
+ Able to multi-task and meet tight deadlines
+ Excellent problem-solving skills
+ Strong communication skills
+ Familiarity with ICD-10 coding
+ Competent with computer systems, software and 10 key calculators
+ Knowledge of medical terminology
**_What is expected of you and others at this level_**
+ Applies basic concepts, principles, and technical capabilities to perform routine tasks
+ Works on projects of limited scope and complexity
+ Follows established procedures to resolve readily identifiable technical problems
+ Works under direct supervision and receives detailed instructions
+ Develops competence by performing structured work assignments
**Anticipated hourly range:** $22.30 per hour - $32 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/5/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************