Customer Experience Rep
Collections representative job in Lansing, MI
CUSTOMER EXPERIENCE REPRESENTATIVE
Job Summary - Essential Functions:
The Customer Experience Representative is located at the CATA Transportation Center ("CTC"), the Multi-Modal Gateway, or at the CATA Administrative Offices and is responsible for providing information to the public regarding CATA services, sales of CATA fare media (tokens, passes, etc.), and positive public relations. The role requires the ability to work flexible hours and days as assigned. The essential functions include the following:
Customer Service (35%)
• Provide accurate fare, route, and other CATA information to the public, maintaining full knowledge of all routes and schedules
• Assist customers in understanding how best to use CATA services
• Communicate with customers, vendors, and all CATA employees in a friendly, courteous, and professional manner
• Process lost and found items and distribute according to company policy
• Follow high standards and practices at all times by utilizing concepts learned in customer service training modules
• Maintain service and quality standards
• Work flexible and varied schedules, as needed to meet staffing requirements
Communications (25%)
• Communicate effectively and accurately with customers, vendors, and team members in person, via the phone, and via other CATA technology including email and live chat
• Receive, record, and process customer comments and complaints relating to CATA services, employees, and facilities
• Provide timely, reliable, and effective reports and communications, written and verbal
Currency Management (30%)
• Sell fare media (tokens, passes, etc.) to customers
• Process daily cash, check, and credit/debit receipts accurately and reconcile transactions
• Balance the cash drawer and reconcile fare media sales
• Oversee and maintain the CATA club Cards Program
Administrative Duties - CTC/MMG (10%)
• Open and close the CTC Information Booth & Multimodal Gateway in compliance with established procedures at each location.
• Know and apply CATA's policies and procedures
• Provide backup and relief for the Front Desk Representative and other Customer Experience Representatives
• Follow and promote safe work practices and all CATA safety rules, policies, and procedures
• Assist the Customer Experience Manager, as requested, by providing assistance with various department projects and team initiatives
• Actively participate in all team meetings and team training initiatives
Administrative Duties - Administrative Offices, Tranter Street (10%)
• Open the Administrative Offices promptly at 8:00 am daily
• Receive, date stamp, and distribute all incoming mail to appropriate employee mailboxes
• Route legal mail and deliveries (notices, court mail, etc.) per procedures
• Accept and reconcile with the Finance Department incoming checks and cash and balance the daily sheet
• Know and apply CATA's policies and procedures
• Follow and promote safe work practices and all CATA safety rules, policies, and procedures
• Assist the Customer Experience Manager, as requested, by providing assistance with various department projects and team initiatives
• Actively participate in all team meetings and team training initiatives
Reports To: Customer Experience Manager
Required Competencies:
Service-Oriented
Effective Multi-Tasker
Technology Savvy
Conflict Resolution
Positive Attitude
Team-Centered Approach
Qualifications:
• High School diploma or General Education Degree (GED), with experience in retail, call center or working directly with the public
• Experience with retail cash, check, and credit/debit transactions
• Proficient map reading, math, grammar/punctuation and computer skills, including the Microsoft Suite (Outlook, Word, Excel and Access)
• Proficient proof reading and data entry skills
• Able to communicate effectively, handle details, meet deadlines, and work both independently and under general direction
• Professional appearance
• Able to perform essential functions and duties and to perform other tasks as assigned.
• Cooperative, willing to work with and learn from others, and able to respond productively to change
• Punctual and reliable attendance as necessary to meet ongoing service requirements for public transportation
• Ability to work well under pressure during periods of high call volume and/or in person interactions.
THIS JOB DESCRIPTION IS STATED IN GENERAL TERMS AND DOES NOT DESCRIBE ALL DUTIES WHICH MAY BE ASSIGNED OR REQUIRED.
Auto-ApplyWinner's Circle - Customer Service
Collections representative job in Lansing, MI
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $12.48 - $16 per hour
Salary Range:
12.48
-
16
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyResolutions Specialist
Collections representative job in Lansing, MI
Responsible for performing resolution activities associated with delinquent and charged off member accounts and loans, including VISA credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Review delinquent and charged off accounts, determines the Credit Union's position and, as circumstances indicate, directs and assists legal counsel in resolution proceedings. Assists in fraud and bond claims when requested by management. Ensures that the Credit Union's professional image is maintained.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the effective and professional performance of resolution functions.
Utilizes effective human relations' skills and various forms of persuasion to present a positive Credit Union image in an already negative situation. Answers member questions and complaints relevant to Department functions. Determines Credit Union position in legal proceedings and works to minimize losses.
Uses experience and knowledge of Credit Union loan policies, procedures and documentation to review member's files in order to establish effectiveness of resolution proceedings.
Works toward prompt resolution of negative and delinquent accounts through negotiations with member.
Initiates small claims proceedings when appropriate
Represents the credit union in small claims proceedings when necessary.
Prepares reports as requested by department manager.
Performs resolutions efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant.
Assumes responsibility for efficient administration of resolutions activities.
Keeps accurate and up-to-date activity reports on assigned accounts and/or loan delinquencies.
Documents all resolution actions taken, including telephone conversations, alternative financial arrangements, and correspondence.
Researches negative share accounts that appear on negative reports to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their negative status.
Responsible for managing the maintenance, repair and security of repossessed properties, as directed and approved by management. Responsible for collateral repossessions, and the disposition of repossessed Credit Union assets.
Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and all other professionals.
Maintains the Credit Union's professional reputation throughout resolution operations and in all contacts with members, legal counsel, outside agencies and all other outside professionals.
Works with negative or delinquent borrowers to reach suitable arrangements to restore accounts to current status. Utilizes effective human relations skills and persuasion to calm irate members and resolve negative situations. Discusses possible financial arrangements, informs members of possible legal actions, and provides or suggests financial counseling as means to arrive at suitable payment arrangements.
Maintains confidentiality.
Develops contacts with local authorities, Tri County loss prevention and MACI members to effectively minimize Credit Union Losses.
Assumes responsibility for establishing and maintaining effective communications and coordination with Credit Union personnel.
Assist area personnel as needed.
Keeps management informed of activities, progress attained toward established objectives, and of any significant problems.
Attends and participates in meetings as required.
Assumes responsibility for related duties as required or assigned.
Stays informed of changes in resolution policies, procedures, and related legal requirements.
Ensures that work area is clean, secure and well maintained.
PERFORMANCE MEASUREMENTS
Delinquent and negative accounts and/or loans are closely monitored and reviewed.
Appropriate resolutions actions instituted are in accordance with established Credit Union policies and are legally compliant. Legal actions are closely supervised and directed.
Delinquent and Charge off accounts and/or loans are promptly evaluated for the most cost-effective recovery. A recovery goal, which meets with management standards, is maintained.
Professional business relations exist with members and all outside professional contacts. All member questions are courteously answered.
Effective working relations and coordination exist with Credit Union legal counsel.
Required reports and records are accurate and timely.
Good working relations exist with area personnel and with management. Management is appropriately informed of area activities. Collectors are supported and directed as needed.
QUALIFICATIONS
Education/Certification: High school graduate or equivalent.
Additional business training strongly preferred.
Required Knowledge: General knowledge of resolution procedures, skip tracing and related laws and regulations.
Understanding of Credit Union loan products and policies.
Familiar with deposit programs and account ownership.
Experience Required: None
Skills/Abilities: Accuracy and thoroughness in work.
Ability to manage multiple tasks and assignments.
Excellent communication, telephone, and public relations skills.
Ability to work well independently.
Ability to work well in stressful situations.
Ability to operate related computer applications and other business.
CASE Credit Union was chartered on February 19, 1936, to serve Lansing area teachers and administrators as Lansing Teachers Credit Union. From operating within Lansing High School with 180 members, today, over 85 years later, we serve a membership of over 45,000 members and operate five branches throughout the Greater Lansing area, while controlling over $384 million in assets. We pride ourselves on living our mission of assisting members and employees to achieve financial success through service that is superior, convenient, and easy to use. CASE is a Community Development Credit Union (CDCU). A CDCU is a credit union with a mission of serving low and moderate-income people and communities.
CASE prides itself on having a culture focused on diversity and inclusion, reflected in having received the 2020 Lansing Area Economic Partnership (LEAP) Diversity award. Additionally, at CASE Credit Union, we're committed to hiring the best and brightest. Just as we are dedicated to helping our members achieve success, we are dedicated to helping our employees grow and thrive. That's why we are proud to offer a team-oriented working environment, with competitive salaries and benefits, and countless opportunities for growth and advancement. CASE Credit Union offers affordable medical, dental, and vision and provides disability insurance and life insurance to our employees at no cost to them. We also provide tuition reimbursement for those who desire to continue their education while working with us. Come work with CASE Credit Union and experience exciting career opportunities in the financial industry.
Auto-ApplyMember Resolution Specialist
Collections representative job in Brighton, MI
More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us.
Benefits Include
* Financial wellbeing services
* 401(K) matching with up to 5% match
* Reduced health insurance
* Employee wellbeing services
* DE&I initiatives
* Work-life balance
Job summary
The Member Resolution team is responsible for creating positive member interaction by delivering exceptional service via the phone, chats and emails. This role involves handling lost/stolen credit and debit cards, helping customers who are victims of fraud, troubleshooting issues with card denials, and taking applications for new credit card applications. In this position you will provide a high-quality member service using member wellbeing to understand the members' emotional connection to the situation. This team will use member wellbeing to support a wide variety of functions around card services. This role will work closely with all lines of business within the Contact Center and the Card Operations Department.
What you'll do
* Help members who are victims of fraud navigate the next steps, giving support and empathy in what can be an extremely difficult experience.
* Debit cards increase. Credit applications for credit card increases.
* Document all findings into a ticketing system to support the findings of fraud and provide provisional credit as needed. Work and update any internal tickets that are submitted.
* Support expedited cards to members.
* Provide support for cards via inbound and outbound member interactions.
What you'll bring
* 3-5 years of call center experience required
* 3-5 years of financial institution experience required
* Understanding debit/credit card fraud
* Proficient in computer skills including word, excel, and other credit union software.
What you'll get
We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy:
* Working with an energetic team focused on making our members wildly successful
* An opportunity to work with others that have your back every step of the way
* Opportunities to make a difference both inside and outside of our walls
* Being treated like you are more than the work you do
* Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.
Policy Billing Representative
Collections representative job in Lansing, MI
Job DescriptionPolicy Billing Representative - Lansing, MI Pay: $17.00/HR Schedule: Flexible hours between 8:00 AM and 6:00 PM Do you have a strong background in billing or finance and a passion for customer service? Join our team as a Policy Billing Representative and contribute to a collaborative, detail-driven environment that values your expertise.
Key Responsibilities:
Handle billing inquiries from agents and policyholders, including invoices, payments, and account activity.
Review, process, and approve policy cancellations, reinstatements, and payment arrangements following state regulations and guidelines.
Reconcile accounts to troubleshoot discrepancies and provide accurate account histories.
Interpret and analyze premium billing data to resolve complex issues.
Process pay-by-phone transactions to expedite posting and ensure accuracy.
Approve and manage pay plan changes and manual billing exceptions.
Communicate professionally through correspondence, resolving customer complaints and inquiries.
Coordinate payment adjustments and allocations for accurate financial records.
Perform high-level account reconciliations across various billing platforms.
Collaborate with internal teams on audits, upgrades, and special projects.
Qualifications:
Education:
High school diploma or GED required; Associate's degree in Accounting, Finance, Business, or related field preferred.
Experience:
2+ years of customer service experience in billing, finance, or insurance, or
Bachelor's degree with at least 1 year of related experience.
Skills:
Strong customer service skills, both written and verbal.
Experience with multi-line phone systems.
Proficiency in Microsoft Excel and financial systems.
Analytical and problem-solving skills with attention to detail.
Ability to manage priorities in a fast-paced environment.
Why Join Us?
Pay: Competitive at $17.00 per hour.
Schedule: Flexible work hours between 8:00 AM and 6:00 PM.
Growth Opportunities: Build your career in a supportive, professional workplace.
Apply today or give us a call at ************** to learn more.
Make an immediate impact by providing exceptional service and expertise in billing operations!
Job Type: Full-time Pay: $17.00 per hour Expected hours: 40 per week
Data collector / Driver
Collections representative job in Lansing, MI
Terry Soot Management Group (TSMG) is a field data collection company founded in 2017 in Europe. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.
Project objective The goal of the project is to help collect images of streets, main points of interest and public areas. The project is performed on cars with 360 cameras mounted on top that image the area around the vehicle and store those images on computers inside the vehicle. Later, this data will be used to enhance one the most popular online maps in the world.
The data collectors will be given specific routes around public streets and areas, specifically targeting commercial districts and historical sites. Due to poor weather conditions some areas will be visited multiple times in order to collect the best quality of imaging. The project is expected to last at least 3 months and will cover different city/state zones.
The ideal candidate enjoys driving, knows well the area, traffic trends, is highly responsible and reliable.
The schedule expected on the project is Monday-Friday, 8 hours/day 40 hours per week. You can work more than 8 hours if you will.Requirements
Must have a valid Driver License (driving experience, 1-2 yrs minimum)
Must have parking for a vehicle
Must be authorized to work in the US
Must pass the background check
Enjoys driving, with flexible schedule
Available for a minimum of 3 months
Responsible & Reliable
Good driving skills
Great communication skills
High level of responsibility
General car knowledge
Tech savvy (smartphone and basic apps)
Basic computer skills
Self-motivated and detailed oriented
We would be happy to get to know you and your skills better and see how we can support each other's growth.
Please apply and let's meet!
Auto-ApplyBCBA - $10,000 Student Loan Repayment Option Available!
Collections representative job in Howell, MI
State of Location:
Michigan As an outpatient clinician within our Applied Behavioral Analysis program (ABA), you will help children and their families learn new skills and techniques using the therapy that is most effective for autism. Our goal is to work on what's most important to the child and their support system by creating an individualized pediatric treatment program tailored to their needs. Whether it's working on communication, social skills, aggression, non-compliance, self-help skills, play, academics, or fine and gross motor skills, we always address the specific concerns for each patient. Parents and caregivers are encouraged to attend sessions so they can carry skills and home exercises into their child's daily life. Ivy's rewarding work environment allows multi-disciplinary collaboration and mentorship while maintaining autonomy and growth that is specific to each of our clinician's passions and expertise.
Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
Job Description:
Pediatric Board-Certified Behavior Analyst - Howell, MI
Ivy ABA, part of the Ivy Rehab Network
$10,000 Student Loan Repayment Option Available!
Job Highlights:
Base salary commensurate with experience
Role eligible for performance bi weekly bonus
Lead a team of behavior technicians in a clinic-based setting with predictable schedules
Provide ABA services within an interdisciplinary care model comprised of behavior technicians, speech-language pathologists, occupational therapists, and physical therapists
Potential to become a founder of your very own Ivy ABA clinic as an equity partner!
Responsibilities:
Carry a caseload of 8-12 patients, partnering with your Clinic Director and Ivy ABA leadership to drive great outcomes for our young learners.
Conduct assessments and design individualized treatment plans
Coach and guide behavior technicians in implementing each patient's individual treatment plan
Coach and empower parents and caregivers to learn ABA-based principles and interventions to drive meaningful behavior change outside of session
Coordinate care as part of an interdisciplinary care team for patients who receive speech and language therapy, occupational therapy, and/or physical therapy from Ivy Rehab For Kids providers.
Qualifications:
Active BCBA certification or sitting for the BCBA exam within one month
Previous experience creating individualized treatment plans including both skill acquisition and behavior reduction treatment goals
Previous experience supervising technicians to implement individualized treatment plans
Why Choose Ivy?
Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success.
Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and annual CEU (Continuing education) incentives. Tax free student loan repayment options and/or sign-on bonus opportunities.
Empowering Values: Live by values that prioritize teamwork, growth, and serving others.
How Ivy Invests in You:
Clinical Team Support: Mentorship and peer-to-peer learning opportunities.
CEU Learning Opportunities: Access live CEU courses provided by the organization plus $1000 stipend for external CEUs
Leadership Development: Courses to develop strong leadership skills.
External Educational Partners: Collaborate with industry-leading institutes.
Open Your Own Clinic: Explore equity partnership opportunities.
Ivy_Paul
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
ivyrehab.com
Auto-ApplyLead, Accounts Receivable Specialist
Collections representative job in Lansing, MI
**_What Customer Service Operations contributes to Cardinal Health_** Contracts and Billing is responsible for finance related activities such as customer and vendor contract administration customer and vendor pricing, rebates, billing (including drop-ships), processing chargebacks and vendor invoices and developing and negotiating customer and group purchasing contracts.
+ Demonstrates knowledge of financial processes, systems, controls, and work streams.
+ Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls.
+ Possesses understanding of service level goals and objectives when providing customer support.
+ Demonstrates ability to respond to non-standard requests from vendors and customers.
+ Possesses strong organizational skills and prioritizes getting the right things done.
The Accounts Receivable Team Lead performs day-to-day AR functions with the goal of ensuring that all policies and procedures related to providing consistent, supervisor customer/patient care are adhered to, and service & production goals are met effectively and efficiently. They will work within the scope of responsibilities as dictated below with guidance and support from AR & Billing leadership teams.
**_Responsibilities_**
+ Provides ongoing leadership and support to team associates to ensure that day-to-day service and production goals are met.
+ Assists management in monitoring associates' goals and objectives daily; motivates and encourages associates to maximize performance.
+ Provides ongoing feedback, recommendations, and training as appropriate.
+ Assists supervisors in ensuring staff adherence to company policy and procedures.
+ Assists supervisors in related personnel documentation as required, necessary, or appropriate.
+ Acts as a subject matter expert in claims processing.
+ Processes claims: investigates insurance claims; properly resolves by follow-up & disposition.
+ Lead and manage escalation projects, addressing complex issues and ensuring timely resolution to maintain optimal account receivables performance and client satisfaction.
+ Resolves complex insurance claims, including appeals and denials, to ensure timely and accurate reimbursement.
+ Verifies patient eligibility with secondary insurance company when necessary.
+ Bills supplemental insurances including all Medicaid states on paper and online.
+ Oversees appeals and denials management to maximize revenue recovery and minimize financial leakage, ensuring all claims are accurately processed and followed up in a timely manner.
+ Manages billing queue as assigned in the appropriate system.
+ Investigates and updates the system with all information received from secondary insurance companies.
+ Ensures that all information given by representatives is accurate by cross referencing with the patient's account, followed by using honest judgement in any changes that may need to be made.
+ Processes denials & rejections for re-submission (billing) in accordance with company policy, regulations, or third party policy.
+ Updates patient files for insurance information, Medicare status, and other changes as necessary or required as related to billing when necessary
**_Qualifications_**
+ 6+ years of experience, preferred
+ High School Diploma, GED or technical certification in related field or equivalent experience, preferred
+ Proficiency in Microsoft Excel (e.g., pivot tables, formulas), preferred
**_What is expected of you and others at this level_**
+ Takes the lead in effectively applying and teaching new processes and skills in order to accomplish a wide variety of assignments
+ Comprehensive knowledge in technical or specialty area
+ Ability to apply knowledge beyond own areas of expertise
+ Performs the most complex and technically challenging work within area of specialization
+ Preempts potential problems and provides effective solutions for team
+ Works independently to interpret and apply company procedures to complete work
+ Provides guidance to less experienced team members
+ May have team leader responsibilities but does not formally supervise
**Anticipated hourly range:** $22.30 - $32.00/hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 1/8/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Hospice Biller
Collections representative job in Milford, MI
Job Description
in Milford, MI (not remote)
Job Title: Hospice Biller
Job Status: Full Time
At CorsoCare we offer:
Employee First Benefits: • Competitive compensation, including Medical (BCBS), Dental, Vision and an HSA
• Continued Growth and Education from training, supportive leadership, and collaboration
• Generous PTO/Holiday (20 days first year)
• Tuition Reimbursement up to $2500 per year
• Pet Insurance
Employee First Culture - YOU BELONG, YOU MATTER!
• What makes you different, makes us great
• You are part of a team
• Your unique experiences and perspectives inspire others
• A 1440 Culture - one that strives to use all 1440 minutes in each day to create the absolute best experiences with every person, in every interaction
Position Summary:
The Hospice Biller under the direction of the Administrator, is a high-level clerical position. This position requires the ability to understand CMS rules related to the hospice program as it relates to tracking multiple identifiers. This position may be requested to coordinate activities between agency clinical managers, intake coordinator, office manager, scheduling, QA, and inside/outside resources. Supervises and serves as a reference to Scheduling, Medical Records, and Office Personnel Coordinator. This position will ensure our organizational quality goals are met, and the Agency remains compliant with all relative regulations, policies, and procedures.
Required Experience Hospice Biller:
High school graduate or GED; Some post-secondary coursework strongly preferred.
Minimum of two (2) years of experience in a hospice setting.
Knowledge of Medicare, Medicaid, and third-party reimbursement requirements.
Information system knowledge in the areas of electronic data entry and report generation.
Knowledge of Microsoft Outlook 365, Microsoft Teams, Microsoft Work/Excel, faxing, scanning, professional phone etiquette, and uploading documentation into EMR system.
Demonstrates organizational skills, detail orientation, flexibility, and ability to work with minimal supervision.
Demonstrates excellent verbal and written communication skills.
Ability to maintain attention and accuracy while attending to multiple tasks simultaneously.
Ability to read and interpret documents, such as policy and procedures manuals, clinical documentation, and physician orders.
Ability to speak effectively before groups of customers or employees of the organization.
Compliant with accepted professional standards and practices.
Consistently maintains a positive attitude which promotes team and optimal performance.
Responsibility for Hospice Billing
Leads and serves as a reference to Scheduling, Medical Records, and Office Personnel Coordinator
Verifies that all required patient information is present prior to preparing claims.
Submits NOE (Notice of Election) and timely billing of all patient accounts including Medicare, Medicaid, third party payors. Achieve maximum reimbursement for services provided.
Serves as a resource person to all Hospice employees.
Knowledgeable of intermediary billing policies and requirements.
Promptly follows up with each denial claim. Submits required documentation for each denied claim within established time frame.
Assists Administrator with investigation of received invoices for timely payments and ensures submission of invoice to Account Payables.
Performs Admission and Discharge HIS (Hospice Item Set) submissions.
Supervise, maintain, and report on scheduling, medical records, site level payroll, and personal files. Conducts appropriate audits.
Attend all appropriate meetings to provide reports and information requested regarding billing, scheduling, and medical records.
Maintains confidential patient communications and records in accordance with privacy and security standards of the Health Insurance Portability and Accountability Act (HIPAA). Adheres to agency standards, policies, procedures, and applicable federal and state laws.
Report cases of possible abuse, neglect, fraud, noncompliance, and exploitation to the Compliance Officer, Administrator or Designee immediately.
Participate in the Agency's Emergency Preparedness and Emergency Preparedness Communications plans and helps coordinate Clinician communication when the Plan is activated.
Perform administrative staff duties such as answer phones, emails, faxing/scanning, and customer communications.
Must be available to routinely work staggered shifts with the possibility of some evening, early morning, weekend, or holiday coverage if needed.
Compliant with all applicable laws, regulatory requirements, standards of practice, CHAP accreditation standards, and policies and procedures.
Runs reports and provides information to clinical managers about issues regarding their patients.
Work toward continual improvement of the overall Agency.
Maintains OSHA and Infection control per policy.
Performs assigned administrative services.
General Working Conditions:
This position entails sitting for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Ability to wear Personal Protective Equipment (PPE).
We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work-life benefits.
If you love serving others, and are looking for an opportunity to thrive, CSIG holdings and our businesses is your destination.
This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.
Equal Opportunity Employer
#CORAD
Automotive Deal Cost/Biller
Collections representative job in Ann Arbor, MI
Germain Audi Porsche Volkswagen of Ann Arbor
Automotive Deal Coster/Biller
Ann Arbor, MI
At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.
As a Deal Coster/Biller, you are responsible for performing various accounting and administrative tasks related to the automotive industry. This role will involve handling financial transactions, preparing reports, reconciling accounts, and assisting with general accounting duties.
Responsibilities:
Process and verify all vehicle titles, registrations, and related documents in a timely and accurate manner, ensuring compliance with state and federal regulations.
Review and audit sales transactions for accuracy, completeness, and proper documentation.
Prepare and submit monthly reports on title and billing activities to management.
Collaborate with the sales, finance, and service departments to resolve any discrepancies or issues related to titles and billing.
Maintain up-to-date knowledge of state and federal regulations related to vehicle titling and registration.
Assist customers with title and registration inquiries, providing exceptional customer service at all times.
Perform other administrative duties as needed, such as data entry, filing, and record keeping.
Qualifications:
Minimum 2 years of experience in automotive title processing or billing within a dealership environment.
Strong understanding of state and federal regulations related to vehicle titling and registration.
Proficiency in MS Office Suite, with a focus on Excel, and experience with dealership management software (e.g., CDK Global, Reynolds & Reynolds).
Exceptional attention to detail, organizational skills, and ability to multitask in a fast-paced environment.
Excellent written and verbal communication skills, with a strong commitment to customer service.
Ability to work independently and as part of a team, while maintaining a high level of professionalism and confidentiality.
Germain Offers:
Comprehensive Coverage & Health, Dental and Vision Insurance
401(k) Savings Plan with Employer Match
Paid Vacation/Company Holidays
Competitive Wage Plans
Ongoing Professional Development and Internal Promotions
Company Outings and Activities
Employee Discounts
Whether you're an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we'll provide you with the tools, training, and opportunities to help you succeed.
For immediate consideration, visit us at
GermainCareers.com
.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyPharmacy Billing Specialist
Collections representative job in Ann Arbor, MI
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance
Who We Are WRS is a medical device company headquartered in Ann Arbor, MI. We offer world class multi-modal post-op pain management for orthopedic excellence. We focus on systems that improve patient recovery and practice management. We do all of this while combating the Opioid Epidemic. We are located in the heart of downtown Ann Arbor, MI and we are looking for a full-time Pharmacy Billing Specialist. Hybrid work is available; we prefer candidates based in Michigan.
We offer a best-in-class benefits package with a flexible work environment. Our culture is one of caring and collaboration, and we enjoy a team-oriented environment.
What You'll Do
Prepare pharmaceutical bills and invoices, and document amounts due to medical procedures and services using correct billing codes
Communicate with account managers about areas of concern with medications that are not processing appropriately
Field inbound/outbound calls to/from insurance companies
Investigate claim rejections
Distribute and document information obtained via phone, fax, and email
Verify patient information and perform data entry with a focus on accuracy
Collect and review referrals and pre-authorizations by communicating with nurse case managers and adjusters via phone
Investigate and appeal denied claims
Audit records to ensure proper submission of services prior to submitting a claim to the payor
Collaborate with the team to improve processes and efficiencies
Ensure compliance with state and federal regulations
Following up on EOBs
Demonstrate performance aligned with WRS guiding principles, including caring, collaboration, trustparency, and innovation
What You'll Bring
High School Diploma (or equivalent); college degree preferred
1-3 years' experience in medical billing
A positive approach to daily tasks and a strong work ethic
Strong analytical skills, a solution-oriented approach, with excellent follow-up skills, strong time management, a sense of urgency, and the ability to shift gears frequently throughout the day
Excellent verbal and written communication skills
Strong typing skills
Prefer experience with ICD-10 and HCPC coding
Job Type: Full-time Job Location: Ann Arbor
Flexible work from home options available.
Compensation: $45,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Physician Dispensing providers are proliferating. But WRS is one of the few that's trusted over time, with 12+ years in orthopedic healing. We know what works. And we understand that even the simplest change is tough in a busy practice. So our local support is there 24/7, to help integrate your dispensing program into your day-to-day workflow, seamlessly. Immediate dispensing can make all the difference. Our non-opioid formulary and multidisciplinary approach to healing can help manage patient's pain through non-narcotic alternatives. Ready access to treatment helps to save you time and saves patients added pain, as post-op treatment regimens begin faster. So patients may return to work faster, too. Along with our on-call pharmacist support for any questions that arise, together, we can fight today's opioid epidemic.
Auto-ApplyMEDICAL BILLING SPECIALIST
Collections representative job in Flint, MI
This position is responsible for billing patient services covered by Medicaid, Medicare, and other third-party payers. This position functions as a liaison between patients, third-party payers, physicians, clinics, and HCHN staff regarding billing. Works under the direction of the Director of Revenue Cycle Management or designee who assigns diverse billing duties and responsibilities.
General responsibilities
* Able to perform accounts receivable collection activities timely and accurately including prioritizing subtasks.
* Utilize monthly aging accounts receivable reports to follow up on unpaid claims aged over 30 days.
* Accurately post all insurance payments by line item.
* Communicates practice management system issues with the Billing Supervisor to ensure claims are processed accurately and timely*
* Collects on outstanding claims from third-party payers according to department benchmarks.
* Works on special billing projects as assigned by the Billing Supervisor in conjunction with other billing responsibilities.
* Contact appropriate departments and eligibility systems to obtain necessary information for billing purposes.
* Responds efficiently and accurately to denials received. Ensures necessary information is obtained and resubmitted as quickly as possible.
* Documents the practice management system to reflect the current billing status of each patient account to ensure an audit trail of all account activity.
* Accurately documents reasons for denials that cannot be re-billed, and communicates such information to Billing Supervisor for follow-up.
* Processes patient, payer, and employee interactions within the guidelines set for the department.
* Responds professionally and timely to patient calls and third-party payer calls.
* Meets professional behavior expectations as evidenced by compliance with the following standards:
* Meets all attendance and punctuality requirements to ensure proper coverage and quality service
* Professional and appropriate dress as required by the position
* Demonstrates an ability to resolve interpersonal and professional conflicts appropriately
* Ability to formulate decisions and make judgments that are demanding and interpretative
* Keeps all matters related to the organization confidential in compliance with confidentiality policy
* Performs other duties as assigned related to revenue cycle management.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is regularly required to talk or hear.
* The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch.
* The employee may occasionally lift and/or move up to 25 pounds.
* Specific vision requirements include the ability to see at close range.
* Fine hand manipulation.
Supervisor Patient Account Revenue Cycle
Collections representative job in Lansing, MI
Essential Functions- Oversees the day-to-day revenue cycle functions including claims processing, denials, payments,customer service, and follow up on accounts. Oversees adjustments, insurance processing andverification, accuracy of billing and payment posting. Monitors workflow to ensure timely processing.Collaborates with department leadership team to evaluate service needs and volumes and adjust staffinglevels accordingly. Assigns daily work schedules. Acts as a resource in the daily operations and activitiesof the department. Performs staff level duties as required.- Develops, implements and teaches new and evolving technologies. Communicates process and protocolto staff. Directs and coordinates training of new employees. Uses knowledge of insurance plans andcontractual arrangements affecting payments, to research incomplete, incorrect or outstanding claimsand/or patient issues. Investigates and resolves claims submission, disputes or complaints to resolution,as needed. Resolves billing/insurance issues and ensures compliance with departmental andgovernmental policies.- Supports the department leadership team in problem solving to address issues relating to volume orworkflow processes. Promotes effective working relations and works effectively as part of adepartment/unit team and interdepartmentally to facilitate that department's ability to meet its goals andobjective. Ensures coordination of services with other departments to promote the highest level ofefficiency and patient satisfaction.- Assists with Human Resource management functions including interviewing, selection, orientation,education/training, feedback, performance evaluation, and policy and procedure development. With thesupport of the leadership team, writes and may deliver corrective action and/or coaching. Assists inupdating and maintaining personnel files. Maintains and monitors Kronos records for employees. Presentsand documents staff meetings as required.- Oversees production and quality of staff performance to maintain efficiency and accuracy. Collaborateswith the department leadership team to resolve process issues or create new work flows to improve
performance. Ensures compliance with applicable regulatory guidelines and established departmentalpolicies and procedures, objectives, quality assurance program, safety, environmental and infectioncontrol standards.- Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.- Performs other duties as assigned.Skills- Operations Management- Leadership- Human Resources- Regulatory Requirements- Workflow Process- Communication- Insurance Processing and Issues- Medical Terminology- Claims Processing- Collaboration- Time Management- Team Building
**Essential Functions**
+ Oversees the day-to-day revenue cycle functions including claims processing, denials, payments, customer service, and follow up on accounts. Oversees adjustments, insurance processing and verification, accuracy of billing and payment posting. Monitors workflow to ensure timely processing. Collaborates with department leadership team to evaluate service needs and volumes and adjust staffing levels accordingly. Assigns daily work schedules. Acts as a resource in the daily operations and activities of the department. Performs staff level duties as required.
+ Develops, implements and teaches new and evolving technologies. Communicates process and protocol to staff. Directs and coordinates training of new employees. Uses knowledge of insurance plans and contractual arrangements affecting payments, to research incomplete, incorrect or outstanding claims and/or patient issues. Investigates and resolves claims submission, disputes or complaints to resolution, as needed. Resolves billing/insurance issues and ensures compliance with departmental and governmental policies.
+ Supports the department leadership team in problem solving to address issues relating to volume or workflow processes. Promotes effective working relations and works effectively as part of a department/unit team and interdepartmentally to facilitate that department's ability to meet its goals and objective. Ensures coordination of services with other departments to promote the highest level of efficiency and patient satisfaction.
+ Assists with Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. With the support of the leadership team, writes and may deliver corrective action and/or coaching. Assists in updating and maintaining personnel files. Maintains and monitors Kronos records for employees. Presents and documents staff meetings as required.
+ Oversees production and quality of staff performance to maintain efficiency and accuracy. Collaborates with the department leadership team to resolve process issues or create new work flows to improve performance. Ensures compliance with applicable regulatory guidelines and established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
+ Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
+ Performs other duties as assigned.
**Skills**
+ Operations Management
+ Leadership
+ Human Resources
+ Regulatory Requirements
+ Workflow Process
+ Communication
+ Insurance Processing and Issues
+ Medical Terminology
+ Claims Processing
+ Collaboration
+ Time Management
+ Team Building
**Physical Requirements:**
**Qualifications**
+ High School Diploma or Equivalent is required.
+ Three (3) years of experience in back-end revenue cycle is required
+ One (1) year of team lead or supervisory experience required
+ Five (5) years of experience in back-end revenue cycle experiences preferred
**Physical Requirements**
+ Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
+ Frequent interactions with customers who require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
+ Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
+ Hybrid position, associate must be able to commute to the office to support clerical team when needed.
**Location:**
Lake Park Building
**Work City:**
West Valley City
**Work State:**
Utah
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$25.02 - $39.41
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (***************************************************** .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
Billing Clerk
Collections representative job in Battle Creek, MI
In the role of a Purchasing/Billing Clerk, you will be responsible for ordering products, services, and materials, as well as handling month-end billing for the Fulfillment Division. You will maintain direct communication with service providers and internal teams, including operations, customer service, and accounting.
Job Summary:
This role ensures smooth procurement and accurate financial recording by managing the purchasing process, vendor relations, customer billing, and month-end closing tasks. You will focus on accuracy, compliance, and timely financial reporting while working with other plant managers, accounting, and corporate teams.
Job Responsibilities:
Purchasing Duties
Procurement: Process purchase requisitions and issue purchase orders (POs) for goods/services, ensuring proper approvals.
Vendor Management: Coordinate with vendors for order fulfillment, track delivery, and resolve procurement issues.
Data Management: Maintain PO records, update vendor information, and support new vendor setup.
Coordination: Manage special needs with vendors, such as waste pickups and other services for the fulfillment division.
Billing Duties
Invoice Preparation: Prepare and submit accurate customer invoices based on contracts and services rendered.
Contract Compliance: Monitor contracts to ensure all billing aligns with terms and conditions.
Dispute Resolutions: Respond to and resolve customer billing inquiries, discrepancies, and disputes.
Month-End Reporting
Month-End Close: Complete all assigned billing tasks, reconcile data against revenue forecasts, and minimize revenue accruals.
Reporting: Generate billing reports, analyze metrics, and assist with financial reporting as needed.
Auditing: Conduct quality assurance on billing processes.
Qualifications and Skill Requirements:
Experience: Proven experience in billing, accounts payable/receivable, or purchasing.
Technical Skills: Proficiency in accounting software (e.g., QuickBooks) and MS Office (especially Excel).
Organization: Strong organizational and documentation skills.
Communication: Excellent verbal and written communication skills.
Adaptability: Ability to adapt in a changing environment and handle multiple priorities.
Organizational Values & Culture:
Our team members are passionate about growth, innovation, and collaboration. We are constantly striving to improve and better ourselves so that we can better support our clients. If continuous improvement is your mindset and you thrive under pressure, you are probably a great fit for our team.
Disclaimer:
By submitting your application for this position, you are agreeing to receive communication from Cannon Jeffries Search Group, which may include calls, texts, and emails. You have the option to unsubscribe from email communications or remove yourself from SMS messaging by replying 'stop' at any time.
Collector
Collections representative job in Ann Arbor, MI
Are you looking for an exciting new opportunity? Here at UMCU we are passionate about our team members' growth, success and contribution to our amazing company culture. Consider joining the University of Michigan Credit Union (UMCU) a pillar of the local community for 70 years. UMCU is currently searching for a bright, professional and friendly Collector to assist in all aspects of collection activities, including delinquent and charged-off loans and shares, NSF checks, and courtesy pay accounts that are not in compliance with program limitations. The Collector is also responsible for related legal action, settlement and debt workout situations, and possible restriction of services related to delinquent accounts. Why join the UMCU Team?
Work with a high energy and collaborative group of supportive professionals.
We are committed to helping you own your career and grow professionally and personally.
Comprehensive benefits including low cost/high coverage medical, dental, vision, leave of absence and more!
Very generous paid time off and a very flexible work environment to help you find just the right work-life balance.
Tuition reimbursement and a student loan debt repayment program
Our Fidelity 401k program with employer match is one of the most generous you'll find.
From our parental leave, to pet insurance and home office credits, our benefits package is one of the best you'll find!
What will you be doing in this role?
Contacts members by telephone, letter, e-mail or in person to determine the reasons for the delinquent account and to assist the member in developing a plan to bring the account current
Ensures that co-signers and co-makers are promptly and continuously notified on the status of a delinquent account and provides notification as needed.
Initiates appropriate account restrictions to encourage the member to contact the Credit Union to make a payment or payment arrangements
Evaluates delinquent loan accounts and determines possible actions to assist member in repaying their obligations as agreed. This may include financial counseling, evaluating credit reports, and
Maintains high level of professionalism in regard to confidentiality and service in collection efforts
Monitor Fraud Software
Determines appropriate action to take for skip traces, legal filings (Small Claims and General Civil), repossessions, collection agencies, collateral protection insurance, titles related to secured collateral and bankruptcy processing following UMCU guidelines. Initiates and follows-through on any action taken on the assigned accounts.
Serves as UMCU representative in court hearings as assigned. Prepares any accounts to be recommended for charge-off
Continues collection efforts on previously charged-off loans
Assists in providing training to other department team members
Demonstrates responsibility for security of member information
Contributes to the improvement of credit union processes and procedures
Provides reports of collection activities
Maintains knowledge of laws and regulations affecting financial institutions policies and procedures
Volunteers in various activities sponsored by UMCU within the University of Michigan and Ann Arbor communities
Maintains knowledge of and follows all credit union policies and procedures regarding BSA, OFAC, U.S. Patriot Act, Anti-Money Laundering, S.A.F.E Act, CFPB regulations and Customer Identification Program BSA/etc.
Other duties as assigned
What you will need for this role:
Associate's degree, or a minimum of 3 years financial institution or collection agency experience is required
1 year of credit union collection experience is desirable
Sensitivity to confidential matters and ability to exercise discretion
Proficient in Microsoft Office - Word, Excel, PowerPoint and Outlook
Strong verbal and written communications skills
Must be a team player and possess a high energy “can do” attitude
Physical Demands/Work Environment
The environment is typical of an office atmosphere. The noise level in the environment is usually moderate
While performing the duties of this job, the team member is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The team member is required to stand, walk, and reach with hands and arms. The team member must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision
Billing Specialist - Long-Term Care, Full Time
Collections representative job in Chelsea, MI
Long-Term Care Billing Specialist The ideal candidate for this position is detail-oriented, able to multitask, and enjoys working with customers. A successful Pharmacy Billing Assistant enjoys working with others in an effective manner, strives to always improve themselves, who is flexible and adaptable, provides quality service to customers, and understands what it means to be professional. As a Pharmacy Billing Assistant, your typical day would include:
Working as a collaborative team member to meet the service goals of the pharmacy
Create a welcoming environment by greeting all customers and providing quick and efficient service
Accurately enter patient information into the pharmacy database to assist with proper billing
Maintain a safe pharmacy environment by adhering to health code guidelines and corporate standards.
Knowledge of dispensing and data entry functions.
Thorough knowledge of Billing Department manual
Corrections to insurance rejections, reverse and rebill claims as necessary.
Understanding of insurance companies, billing practices, eligibility checks, secondary pay sources, Medicare (A vs. B vs. D vs. Advantages plans), prior authorizations.
Working knowledge of accounts receivable, including crediting, posting payments and charges, COD policy.
Work with facilities and responsible parties to get appropriate paperwork to maintain patient files.
Handle deposits, send paperwork (invoices/packing slips, etc.) to home office following appropriate procedures.
Skills that are an absolute must include:
Outstanding Customer Services Skills
Effective Communication Skills
Attention to detail
Time Management
Organization Skills
Basic Computer Skills
Willingness to learn new skills
Benefits of working for HomeTown Pharmacy:
Competitive Wages
Benefits
Work Life Balance
Billing Specialist
Collections representative job in Jackson, MI
Job DescriptionDescriptionAs a Billing Specialist you will be responsible for overseeing the billing process for customers, patients, and MVP platforms. This position performs many accounting, customer service, and organizational tasks to promote the financial health of the organization.
Schedule
What you will be doing
Problem solving to reconcile outstanding balances from insurances and patients
Discussing open balances with patients and collect payment accordingly
Maintaining collection agency accounts
Placing outgoing calls to insurance companies and patients to resolve outstanding claims/balances
Exhibiting knowledge of medical insurance and proper use of computer software
Posting charges, payments and adjustments in Allscripts Practice Management software
Communicating effectively and professionally with physicians, co-workers, managements and patients
Performing general office duties and other duties as assigned
What you know Required
High school diploma or GED
Knowledgeable in ICD-10 & CPT Codes
Desired
One (1) or more years of customer service experience
Ophthalmology, Optometry, Ambulatory Surgery Center, and/or Optical billing experience
Experience in Revenue Cycle Management
What you will receive
Competitive wages
Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
Generous paid time off (PTO) program
Seven (7) company paid holidays
401(k) retirement plan with company match
An organization focused on People, Passion, Purpose and Progress
Inspirational culture
Hospice Biller
Collections representative job in Milford, MI
in Milford, MI (not remote)
Job Title: Hospice Biller
Job Status: Full Time
At CorsoCare we offer:
Employee First Benefits: Competitive compensation, including Medical (BCBS), Dental, Vision and an HSA
Continued Growth and Education from training, supportive leadership, and collaboration
Generous PTO/Holiday (20 days first year)
Tuition Reimbursement up to $2500 per year
Pet Insurance
Employee First Culture - YOU BELONG, YOU MATTER!
What makes you different, makes us great
You are part of a team
Your unique experiences and perspectives inspire others
A 1440 Culture - one that strives to use all 1440 minutes in each day to create the absolute best experiences with every person, in every interaction
Position Summary:
The Hospice Biller under the direction of the Administrator, is a high-level clerical position. This position requires the ability to understand CMS rules related to the hospice program as it relates to tracking multiple identifiers. This position may be requested to coordinate activities between agency clinical managers, intake coordinator, office manager, scheduling, QA, and inside/outside resources. Supervises and serves as a reference to Scheduling, Medical Records, and Office Personnel Coordinator. This position will ensure our organizational quality goals are met, and the Agency remains compliant with all relative regulations, policies, and procedures.
Required Experience Hospice Biller:
High school graduate or GED; Some post-secondary coursework strongly preferred.
Minimum of two (2) years of experience in a hospice setting.
Knowledge of Medicare, Medicaid, and third-party reimbursement requirements.
Information system knowledge in the areas of electronic data entry and report generation.
Knowledge of Microsoft Outlook 365, Microsoft Teams, Microsoft Work/Excel, faxing, scanning, professional phone etiquette, and uploading documentation into EMR system.
Demonstrates organizational skills, detail orientation, flexibility, and ability to work with minimal supervision.
Demonstrates excellent verbal and written communication skills.
Ability to maintain attention and accuracy while attending to multiple tasks simultaneously.
Ability to read and interpret documents, such as policy and procedures manuals, clinical documentation, and physician orders.
Ability to speak effectively before groups of customers or employees of the organization.
Compliant with accepted professional standards and practices.
Consistently maintains a positive attitude which promotes team and optimal performance.
Responsibility for Hospice Billing
Leads and serves as a reference to Scheduling, Medical Records, and Office Personnel Coordinator
Verifies that all required patient information is present prior to preparing claims.
Submits NOE (Notice of Election) and timely billing of all patient accounts including Medicare, Medicaid, third party payors. Achieve maximum reimbursement for services provided.
Serves as a resource person to all Hospice employees.
Knowledgeable of intermediary billing policies and requirements.
Promptly follows up with each denial claim. Submits required documentation for each denied claim within established time frame.
Assists Administrator with investigation of received invoices for timely payments and ensures submission of invoice to Account Payables.
Performs Admission and Discharge HIS (Hospice Item Set) submissions.
Supervise, maintain, and report on scheduling, medical records, site level payroll, and personal files. Conducts appropriate audits.
Attend all appropriate meetings to provide reports and information requested regarding billing, scheduling, and medical records.
Maintains confidential patient communications and records in accordance with privacy and security standards of the Health Insurance Portability and Accountability Act (HIPAA). Adheres to agency standards, policies, procedures, and applicable federal and state laws.
Report cases of possible abuse, neglect, fraud, noncompliance, and exploitation to the Compliance Officer, Administrator or Designee immediately.
Participate in the Agency s Emergency Preparedness and Emergency Preparedness Communications plans and helps coordinate Clinician communication when the Plan is activated.
Perform administrative staff duties such as answer phones, emails, faxing/scanning, and customer communications.
Must be available to routinely work staggered shifts with the possibility of some evening, early morning, weekend, or holiday coverage if needed.
Compliant with all applicable laws, regulatory requirements, standards of practice, CHAP accreditation standards, and policies and procedures.
Runs reports and provides information to clinical managers about issues regarding their patients.
Work toward continual improvement of the overall Agency.
Maintains OSHA and Infection control per policy.
Performs assigned administrative services.
General Working Conditions:
This position entails sitting for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Ability to wear Personal Protective Equipment (PPE).
We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work-life benefits.
If you love serving others, and are looking for an opportunity to thrive, CSIG holdings and our businesses is your destination.
This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.
Equal Opportunity Employer
#CORAD
Accounts Receivable Specialist, Customer Service Operations
Collections representative job in Lansing, MI
** **Hours: Monday - Friday, 8:00 AM - 4:30 PM EST (or based on business need)** **_What Accounts Receivable Specialist contributes to Cardinal Health_** Account Receivable Specialist is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA.
+ Demonstrates knowledge of financial processes, systems, controls, and work streams.
+ Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls.
+ Possesses understanding of service level goals and objectives when providing customer support.
+ Demonstrates ability to respond to non-standard requests from vendors and customers.
+ Possesses strong organizational skills and prioritizes getting the right things done.
**_Responsibilities_**
+ Submitting medical documentation/billing data to insurance providers
+ Researching and appealing denied and rejected claims
+ Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing
+ Following up on unpaid claims within standard billing cycle time frame
+ Calling insurance companies regarding any discrepancy in payment if necessary
+ Reviewing insurance payments for accuracy and completeness
**_Qualifications_**
+ HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred
+ 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred
+ Strong knowledge of Microsoft Excel
+ Ability to work independently and collaboratively within team environment
+ Able to multi-task and meet tight deadlines
+ Excellent problem-solving skills
+ Strong communication skills
+ Familiarity with ICD-10 coding
+ Competent with computer systems, software and 10 key calculators
+ Knowledge of medical terminology
**_What is expected of you and others at this level_**
+ Applies basic concepts, principles, and technical capabilities to perform routine tasks
+ Works on projects of limited scope and complexity
+ Follows established procedures to resolve readily identifiable technical problems
+ Works under direct supervision and receives detailed instructions
+ Develops competence by performing structured work assignments
**Anticipated hourly range:** $22.30 per hour - $28.80 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 1/16/2026 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Pharmacy Billing Specialist
Collections representative job in Ann Arbor, MI
Job DescriptionBenefits:
401(k)
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance
Who We Are WRS is a medical device company headquartered in Ann Arbor, MI. We offer world class multi-modal post-op pain management for orthopedic excellence. We focus on systems that improve patient recovery and practice management. We do all of this while combating the Opioid Epidemic. We are located in the heart of downtown Ann Arbor, MI and we are looking for a full-time Pharmacy Billing Specialist. Hybrid work is available; we prefer candidates based in Michigan.
We offer a best-in-class benefits package with a flexible work environment. Our culture is one of caring and collaboration, and we enjoy a team-oriented environment.
What You'll Do
Prepare pharmaceutical bills and invoices, and document amounts due to medical procedures and services using correct billing codes
Communicate with account managers about areas of concern with medications that are not processing appropriately
Field inbound/outbound calls to/from insurance companies
Investigate claim rejections
Distribute and document information obtained via phone, fax, and email
Verify patient information and perform data entry with a focus on accuracy
Collect and review referrals and pre-authorizations by communicating with nurse case managers and adjusters via phone
Investigate and appeal denied claims
Audit records to ensure proper submission of services prior to submitting a claim to the payor
Collaborate with the team to improve processes and efficiencies
Ensure compliance with state and federal regulations
Following up on EOBs
Demonstrate performance aligned with WRS guiding principles, including caring, collaboration, trustparency, and innovation
What You'll Bring
High School Diploma (or equivalent); college degree preferred
1-3 years experience in medical billing
A positive approach to daily tasks and a strong work ethic
Strong analytical skills, a solution-oriented approach, with excellent follow-up skills, strong time management, a sense of urgency, and the ability to shift gears frequently throughout the day
Excellent verbal and written communication skills
Strong typing skills
Prefer experience with ICD-10 and HCPC coding
Job Type: Full-time
Job Location: Ann Arbor
Flexible work from home options available.